Yes, see Email Student Schedules.
Yes, see Email Student Schedules.
It is not possible to set student schedule emails to be sent at a later time, the only option is to send them immediately.
Sending attachments in emails is highly inefficient and can cause an email to be undeliverable due to constraints such as size limitations or virus concerns. Your emails are important and we want to do as much as possible to ensure your families receive them! For this reason Jackrabbit does not support email attachments and instead offers 2 options to link to a file that is stored in the cloud. This method delivers the file to your recipients by way of a link to download - a 'simulated' attachment. With this, the 'actual' attachment does not need to be sent with each individual email, email size is kept low, and spam filters are not having to scan the files for viruses. See Email Attachments and Images for more details on linking to files and inserting images into your emails.
When you send an email to a group via Jackrabbit, the To field only displays the recipient's email address. All other emails are masked.
When you send an email to a family, or a group of families, a duplicate check is done to ensure that the email is not sent to the same email address multiple times.
All emails generated from within Jackrabbit display your organization name (Tools > Edit Settings > Organization Defaults) in the From field. Emails sent from your Jackrabbit database must be sent with an email address from the Jackrabbit domain. This is due to DMARC which is an email protocol that requires authentication of the sending email address. Emails that are not authenticated are at risk of being undelivered. To ensure that your customers receive, and are able to reply to, your emails Jackrabbit sends the message from 'email@example.com'. Our Developers have created code so that your customers are able to reply to these emails and you will receive them in the inbox that you designate when you create the email in Jackrabbit.
The list of email addresses shown pull directly from User ID and Location emails. Go to Tools > Edit Settings > User IDs or Locations to add another User or Location email or edit an existing one.
Use Families > Search to locate families with no email address on file. Set Has No Email = Yes.
Images that you have uploaded to your Jackrabbit Files can be inserted into emails sent from your database. See Email Attachments and Images for step by step instructions.
To send a mass email from your organization's internet service provider, use Reports > Email Listing to create an email list and export it to Excel. Open your organization's email program, copy/paste the email address column in the email To field. Type the message and send.
Unfortunately there are multiple reasons why an email isn't received, and 99% of them cannot be researched by Jackrabbit. Some reasons are:
To verify that an email was sent, you can go the Family Misc tab and click the View Sent Emails button. A popup will appear with the details of emails sent in the last 180 days to that family, including the Status. A Status of Complete means that the email was successfully sent out by the Jackrabbit server. It doesn't explicitly mean the email was received.
Additional recommendations for improving deliverability can be found in our Best Practice article Email - Improve deliverability.
Emails that you have sent a family are able to be viewed in the Parent Portal. Direct the family to log into their portal and use the View Emails button on the My Account tab.
Yes, but the class must be restored first.
See Archive Classes for more information.
To create a list of contacts who have opted out of mass emails, point to Families and click Advanced Search. Set Contact Opted Out of Mass Email to Yes. Add any other search criteria and display options you'd like on the report, and click Submit. A similar report can be created for students who have opted out of mass emails by pointing to Students and clicking Advanced Search. Set Opted Out of Mass Emails to Yes. Add any other search criteria and display options and click Submit.
It is possible to delete a one of the professionally designed templates (using the Garbage can icon). If you realize that you did this in error, contact Support (click the Support button in your database) and they will provide instructions for you to re-create it.
Run Families > Email Families with as few search criteria selected as needed to produce a list of email addresses that encompasses everyone you need to email. In the Email Preview, uncheck the Check All box to uncheck every email address. Check only the email addresses you want to send to and click Send Email.
Email validation ensures that an email address is correctly formatted (for example, an email address that is missing the @ symbol is incorrectly formatted). When an incorrectly formatted email address is part of a mass email, it can stop the emails from being received. Jackrabbit has email validation in place in a number of areas and will notify you if you attempt to enter an incorrectly formatted email address.
All emails generated and sent via your Jackrabbit database are sent from our own servers.
Our domain is jackrabbittech.com and our email servers IPs are:
220.127.116.11 through 18.104.22.168, and 22.214.171.124, 126.96.36.199, 188.8.131.52, 184.108.40.206.
In order to help ensure proper delivery of emails to your customers' inboxes, they can add senders of legitimate emails (such as your organization) to their Whitelist, also called the Approved or Safe Sender list.
Curious "how" to whitelist? Or tell your customers how to whitelist? Here is a great reference page to share with them: How to Whitelist Email.
Emails sent to your families (contacts and students) are maintained for 180 days under each Family record on the Misc tab. Click View Sent Emails to see a list of all emails sent with the last 180 days.
Jackrabbit does not integrate with any customer relationship management systems.
When emails are sent to families through Jackrabbit, a copy of the email is saved to the Family record > Misc tab > View Sent Emails for a period of 180 days.
You are able to easily export the contact information from your Jackrabbit database using the Email Listing Report (from the Reports menu > Families/Students category). From there you can import your data into an email marketing service such as Constant Contact or MailChimp.