Fees FAQ

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When should our organization post tuition fees?
Use Post Tuition Fees ( PTF ) whenever your organization wants tuition fees posted to family accounts in order to collect payment. Tuition postings are not automatic and can not be scheduled. ...
Why are some of my classes not pulled into the batch when I use Post Tuition Fees (not Legacy version)?
When creating a tuition batch, it is your critieria and setting selections that tell Jackrabbit which classes to pull into the batch. The selections you make in Post Tuition Fees, that relate to which classes are having tuition posted, point to fie...
How can I be sure I'm using the best procedure for posting fees and accepting payments?
To learn what the Jackrabbit Support team recommends as a best practice, check out our Billing Time - Posting Tuition Fees and Collecting Payments Fast! ...
How do I isolate specific families for specific billing frequencies?
One way to do this is to use Membership Type (on the Family Billing Info tab) to isolate which families should have tuition posted. For example, Membership Types might be Monthly, Annual, Semester, etc. Create Membership Types by pointing to To...
Is it possible to create a list of families / accounts that have NOT had a specific fee posted?
Point to Families and click  Search . Select any applicable search criteria. Enter a date in the Has not had a fee posted since field. Submit . ...
How do I create a list of students that have NOT had a tuition fee posted?
Point to Students and click Search . Select any applicable search criteria. Enter a date in the No Tuition Fee Posted Since field. Submit .
Can I use both Multi-Class and Multi-Student discounting when posting tuition fees?
You can apply both multi-class and multi-student discounts by setting up Discount Rules if you Post Tuition Fees using the Class Fee Billing Method . If you Post Tuition Fees using the Total Hours Billing Method ,  you can set up multi...
How can I edit a posted class transaction if the wrong amount was entered?
Posted transactions can only be edited at the family level, individually ( Family  record > Transactions tab using the pencil icon). It is not possible to edit a batch of transactions all at once.  If you have mass posted a class fee...
How can I project income for the next month or year?
To get an idea of how much revenue you plan to collect within the next month, year, or any specified time frame of your choice, projected income can be found using Transactions > Post Tuition Fees.  Select Search Criteria as you normally ...
Can families see Transaction Notes in the Parent Portal?
Transaction Notes are a great place to add additional information about a particular transaction.  Families can view these Transaction Notes in the Parent Portal whether they are using a computer, smartphone or tablet. After logging in t...
How can I handle split billing in Jackrabbit?
While Jackrabbit does not currently support split billing, there are a couple of ways you can accommodate special family circumstances, i.e., divorced parents, grandparents who pay for certain fees, etc.  Option 1 Use this option when   ...
I use the Monthly Billing Cycle. Why is Jackrabbit not prorating correctly?
Jackrabbit considers the Monthly Tuition Billing Cycle as a standard 4 meeting dates per month.   Prorating will take effect when the class meets less than the standard 4 times for the month. You can also set prorating up to happen when ...
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