General ePayment FAQ

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I'm confused about how to set up ePayments and how to process them.
Start by reading the Understand ePayments and Get Set Up for ePayments topics. If you need additional help, click the Help button in your database to contact a member of our Support team or contact our ePayments team at ecommerce@jackrabbitte...
Why not Square or Paypal?
Why you should use integrated ePayments in Jackrabbit
What if I have multiple locations and bank accounts? Can I still use ePayments?
It is possible to use eCommerce with multiple merchant accounts in one Jackrabbit database.  See the Multiple Location ePayments topic for details.
I have a multi-location, multi-gateway set up. How do a switch a customer from one gateway to another?
Once a family's credit card has been vaulted, their credit card details are stored in your gateway's vault.  To switch a family from one vault to another requires several steps Make sure that the family is set to their original vault ...
How long does it take to set up ePayment processing in Jackrabbit?
The set up process with our Payment Partners may take 7-14 business days.  As soon as Jackrabbit receives your login credentials from the Payment Partner, we'll test the credit card processing connection.  Once the testing is successfu...
What is a virtual terminal or VT?
A virtual terminal is an online access point provided by your gateway provider.  It is a key tool when reconciling your bank as it offers detailed transaction reporting. Additionally,ACH/eCheck voids and refunds are handled in your virtual term...
Can I schedule ePayment batches to occur automatically?
ePayments can not be scheduled to occur automatically. You must use Transactions > Process Credit Cards/Bank Accts  to a process a group of credit cards or bank accounts at once. The e-Payment Schedule field (found on each Family's ...
How do I stop a credit card payment once it has been submitted?
You are able to void or refund directly to the credit card by clicking the R  on the payment line. If the payment has not settled with the merchant processor you will be able to void the payment. If it has settled, you are able to initiate a...
How can I designate which types of credit cards we accept? For example, we don't accept American Express. How can we prevent a customer from entering American Express credit card details when using online registration? Also, we don't accept Bank Accounts. How can we prevent a customer from entering banking account information when using online registration?
Point to Tools in the menu bar and click Online Web Registration . From the menu on the left, click Settings . Scroll down to the Credit Card/eCheck(Bank Draft) Settings section. Check the cards you have agreed to accept.  Uncheck any...
I just processed ePayments for the first time. When will the money show up in my bank account?
Since Jackrabbit doesn't actually process a credit card or bank transaction, we don't control when the funds are deposited into your bank account.  We understand that typically, it is 1-3 business days, however, please check with your p...
If a family has both a credit card and a bank account on file, what determines which one is used?
The ePayment field determines whether Jackrabbit will attempt to process the credit card or the bank account. This field is located on the family Billing Info tab. Note: If both bank account & credit card details are entered for a family...
I am located in Australia, can I use ePayments in Jackrabbit?
Through our Payment Partners , SafeSave Payments and C&H Financial Services, both credit card and bank draft (eCheck) processing are available in Australia. Contact SafeSave Payments or C&H Financial Services to set up your gateway acco...
I am located in New Zealand, can I use ePayments in Jackrabbit?
Through our Payment Partners , SafeSave Payments and C&H Financial Services, both credit card and bank draft (eCheck) processing are available in New Zealand. Contact SafeSave Payments or C&H Financial Services  to set up your gatew...
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