General FAQ

General frequently asked questions

Articles

What are the requirements for using Jackrabbit?
What internet browser should I use?  We want you to have the BEST Jackrabbit experience possible while being safe and secure online!  Therefore, we recommend you stay up-to-date by using the latest version of the following recommended bro...
How do I get help setting up my Jackrabbit database?
We offer a free Jumpstart Coach Program which is designed to help new users get set up for success. Click here for more information on the program and to book your first call. ...
How do I contact Jackrabbit Support?
When logged into your Jackrabbit database, click the ? button on any page to access your options for contacting the Support Team. Support Options Submit a Ticket  Support tickets allow the Support Team to log into your database, re...
Will Jackrabbit time me out after a period of inactivity?
If you are logged into Jackrabbit and are not active within a 2 hour window, you will be automatically logged out.
What is the format for entering time in Jackrabbit?
The time fields in Jackrabbit are 'masked' to force the correct format which is the 12 hr format with am and pm. Military time is not accepted. The mask will prompt you for the time of day and either an 'a' or a 'p'.  ...
Why is there an globe icon next to every phone number field? What is phone validation, masked mode and international mode?
The globe icon is an indicator that the phone number field is in 'masked' mode and follows the standard US and Canada format of (###)###-####. Jackrabbit adds the ( ) and - for the user so that phone numbers remain consistent throughout your...
How do I resize my company logo for use in Jackrabbit?
In order to use the organization logo on statements and other areas of your Jackrabbit database, it must be uploaded in a jpeg, gif, or png format and be no larger than 170 pixels in height and 300 pixels in width. Use photo editing software to resi...
I have many drop downs that we don't use. Can I delete them?
We don't recommend that you delete any of your previously created drop-down values because you may need them for reporting purposes. Many of the drop-down values can be hidden, so that they won't appear in any drop down-lists in Jackrabbit. ...
How can I keep up with recent enhancements in Jackrabbit?
The most recent Jackrabbit enhancements are always displayed on your organization's Executive Dashboard . As well you can see a listing of enhancements from the Tools menu > Recent Enhancements . ...
I noticed there quite a few Note fields in Jackrabbit. How do I know which field to use and who can see them?
Jackrabbit allows you to create Notes in multiple places to fit different needs, both internally and externally. Most importantly, you want to make sure the notes you enter are visible to the right people. See our article, Notes in Jackrabbit - W...
How do I get help getting Jackrabbit to work with my website?
For help integrating Jackrabbit with your website, contact our Integration Team directly at onlinereg@jackrabbittech.com.
Will Joomla work with Jackrabbit?
When determining if your website will integrate with Jackrabbit, the basic answer is always "yes".  All websites support basic LINKS (hyperlinks) to other webpages.   Our Class Listings Tables module, which is optional, uses jav...
Will Wordpress work with Jackrabbit?
When determining if your website will integrate with Jackrabbit, the basic answer is always "yes".  All websites support basic LINKS (hyperlinks) to other webpages.   Our Class Listings Tables module, which is optional, uses jav...
Will Wix work with Jackrabbit?
When determining if your website will integrate with Jackrabbit, the basic answer is always "yes".  All websites support basic LINKS (hyperlinks) to other webpages.   Our Class Listings Tables module, which is optional, uses jav...
I want to use Jackrabbit features with my website, where can I find the HTML codes for linking?
Jackrabbit provides links or HTML codes that you (or your webmaster) place into your web editor to integrate (display and use) features with your website.  As long as your website will allow you to LINK to another external webpage, you can use...
Does Jackrabbit support integration with third-party systems?
Currently, Jackrabbit offers direct integration with QuickBooks Desktop and Online versions only. Throughout Jackrabbit, however, there are many reports that can be exported into other systems such as a CRM or ERP system. ...
What are the differences between the logins associated with my Jackrabbit database?
Jackrabbit helps you complete tasks related to your user role. See our Tips & Tricks article, Logging in to the Right Place at the Right Time for more information on login areas and who can access each one. ...
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