Parent Portal Enrollment FAQ


Can a student enroll but start at a later/future date?
Once the Class Start Date has passed, any online enrollment will enroll the student into the existing class immediately. Future enrolls must be handled by you or your staff inside the database.
How can I limit who is eligible to enroll based on prerequisite or skill level?
Jackrabbit does not have the ability to limit enrollment based on a skill, prerequisite, or other class completion criteria.
How can I limit who is eligible to enroll based on age or gender?
Go to the Gear (icon) > Settings > Online Registration > Settings (left menu) > Class Search Settings  (section) and scroll down to Class Search/Filter Settings and turn on Age or Gender filters.  Age is calculated ...
Can I prevent bad-paying customers from enrolling?
Yes. To do this you have to identify a bad-paying customer as a Problem Account. Go to the Summary tab on their  Family page and check the Problem Account check box and Save Changes .   Next, go to Gear  (icon) > Settings&...
If a class is full, can a student get onto the Waitlist from the Portal?
Yes. If you want to allow this option, go to the Gear (icon) > Settings > Online Registration > Settings (left menu) > Class Search Settings (section). Set Allow Waitlist When Class Full to YES and Save Changes . ...
My family in Loc ABC could not enroll into a class at Loc XYZ. Why not?
If you want to allow families to enroll into classes at any location, go to the Gear  (icon) > Settings > Parent Portal  >   Settings (tab).   In the Class Enrollment Settings area, check the box for 'Allow ...
How can I have make-ups and waitlisters affect the availability (# of openings) in a class?
Go to the Gear (icon) > Settings > Online  Registration  >  Settings (left menu)   >   Class Search Settings  (section), and choose which ones you want to be taken into consideration for the system t...
Why can't I have the system post a REGISTRATION Fee during a portal enrollment?
Registration fees (also called Annual Fees, Session fees, semester fees, etc) are initially posted/charged upon a customer's first registration with your organization (when they registered for the very first time).  Subsequent or renewal An...
We get an individual confirmation for each class enrollment. Can't we just receive ONE per family?
Unlike the Registration Form, each class enrollment in the Portal is an individual submission.  There is not a way to consolidate multi-class enrollments into a single email confirmation. 
Will the class Instructor be emailed when someone enrolls online into their class?
Yes, if you have that setting turned on. Reference the Send Enrollment Email to Instructors section from the Getting Started Guide. 
Where can I see what the customer entered in the comment field in the Parent Portal?
The information a parent enters in the comments field during class enrollment in the Parent Portal are shown in three places: The email notification sent to your Organization for Portal enrollments will include this information. From the Family ...
Can families trial enroll from the Parent Portal?
The Parent Portal does not allow for trial enrollments because existing families are already familiar with your business and are not typically eligible for trial classes. See the Trial Enrollment Help section for more information. ...