The Road to Reopening

It has been a bumpy road, but now it's time for us to look forward to when everyone can get back to doing what they love, and kids can return to class! 

We are hard at work gathering resources to help you get there. Visit this roadmap often for more tips to help you along the Road to Reopening!

Start Planning - Create Your Roadmap

As you are starting on the Road to Reopening, here are some things to consider:

  • Are you up on your local government reopening guidelines?
  • What will be needed to get your facility ready to open?
  • Will you need to create new policies and procedures regarding health and safety?
  • Are you thinking of updating your curriculum or modifying your classes? 
  • How will you handle classes that were missed due to the closure?
    • Do you need to post credits to your families?
    • Will you offer makeups? What is your capacity for makeups?
    • Are you offering discounts to families who stayed with you during the closure?

The answers to these questions can help you to outline your plan, which will determine your next steps.

Check out this blog for additional tips on things you can do to prepare your business to reopen: The ultimate guide to reopening a business after coronavirus closure.

Get Ready...

Now that you have your plan, you'll want to start communicating it to your families and your staff. Parents will want to know what you're doing to ensure the safety of their children.

Jackrabbit makes it simple for you to email and/or text your parents with important information such as your planned reopening date, new policies and procedures, and new class (or session) availability. By updating your policies and informing your parents of the changes to expect, you can set yourself up for a seamless reopening and ensure the health and safety of your families. 


Let your staff and your families know what to expect in the coming 3 weeks.

New Classes

Consider your new class structure.

Policy Agreements

Update your legal policies following the procedure outlined in the Legal Policies & Policy Groups - An Overview article.

Step 1: Create a New Policy

Step 2: Create & Manage Policy Groups

Step 3: Assign Policy Groups to Classes

Step 4: Email your families to let them know they need to agree to the new terms in the Parent Portal. Use one of the stylized templates we created for your use in the email Message section (_Reopen Policies_Procedures-New-1 through 6). Add additional information in the email plus a link to your Parent Portal. See Email Families.

Step 4: Confirm which families have signed the legal agreements by going to Families (menu) > All Families. Leave the top checkbox in the 1st column unchecked to select all families and open the filter drawer. Go to Policies, Agreements, Contracts & Messages and set Agreed to all Active Policies to NO. Any family that didn't agree to your policies will show in the grid.

Send an email to these families from the All Families grid and remind them to go into the Parent Portal and agree to the new policy agreements.


You may experience staff turnover or the need to hire additional staff after reopening.

Other Considerations

Additional things to consider:

  • Explain your new cleaning process, distancing guidelines, and expectations. 
  • Will you need to mark families as Problem Accounts to make staff aware of families having difficulties due to the pandemic?
  • Contactless payment is safe for the "new normal"; consider setting up ePayments in Jackrabbit.
  • Offer a way for your parents to view their students without physically being in your facility.
    • Create a virtual viewing room with Jackrabbit's Spot TV integration.

As you prepare to reopen, you may also want to consider how to ensure your business and financial health. Jackrabbit and our partners are committed to helping you through that. Reach out to these additional resources for more information on your next steps to reopening your business after coronavirus closures.

Get Set!

As you get set for your reopening and have more details about how you will be proceeding, it is important to share this information with your families.

The Parent Portal is the one-stop shop for your parents to enroll their children in your classes, agree to your updated policies, and view your communications. It provides a contactless (and paperless) solution for getting students into the right classes while ensuring capacity isn't surpassed. 


Let your families know what to expect in the coming 2 weeks.

Get some tips on how to market to new students and rebuild your relationship with withdrawals.


Make sure that all classes' updates are reflected in Jackrabbit's Class records.

  • Do your plans for reopening include changes to your classes like smaller class max size or new instructors?
  • Do you need to open online enrollment for new classes?


It's time to get your instructors ready to return to teaching classes.

Get some tips on how to educate your staff on procedures and plan changes after coronavirus closure.

Jackrabbit Enhancements

Jackrabbit has been hard at work fast-tracking enhancements to assist you with your reopening. Review the recent enhancements on your Dashboard or go to the Gear (icon) > Recent Enhancements to see a complete listing. 

Knowing how to use the latest enhancements will save you time and make reopening easier and more efficient.

Take this time to review your Jackrabbit database with a specialist to make sure you are utilizing the new features needed for a smooth transition into reopening. Schedule a checkup call!

Go! It's Time to Reopen Your Business

Congratulations! All the hard work and planning you've done to reopen your doors is definitely going to pay off! We have put together some additional resources for you to use now that your business is reopening.

Jackrabbit Resources 
Jackrabbit Webinar

Ctrl+Alt+Del: Hear from Your Peers (recorded) - Hear from a panel of dance, gymnastics, and swim industry representatives who will share their thoughts and processes for reopening their organizations.

Jackrabbit Training System

Use our customized training to brush up on all things Jackrabbit!

Newest Jackrabbit Video!

Submit an Absence/Schedule a Makeup in the Parent Portal - Custom email templates (#136, #137) have been created for your use with links to this video. You can email your families and introduce them to this latest Jackrabbit feature. 

Jackrabbit Blog Article

Restructuring After Reopening: How to Restructure Classes at Your Youth Activity Center for Reopening

Download, print, and tick all the boxes in this checklist to be sure you have the last-minute items ready for reopening: Road to Reopening Checklist.