Time Clock FAQ

Articles

Is there an extra fee to use the Time Clock?
There is no additional charge to use the Time Clock feature.
Why can't I see some of the options in the Time Clock menu?
There are several User ID permissions that control a User's ability to work with the Time Clock. These permissions are located in the Staff and Staff Portal permission categories. Edit a User ID's permissions from the Tools  menu &...
Can I export staff time data from Jackrabbit to a payroll system?
Jackrabbit exports to Express Payroll, QuickBooks Desktop, as well as to an Excel CSV file.  Additionally, most reports are exportable to Excel using the Export button on the report.
Why is the Time Clock time off?
Check your Daylight Savings time settings. Go to Tools > Edit Settings. Scroll to the Time Date Settings .   Confirm that your Time Zone and Observe Daylight Saving   settings are correct. Enter current DST Start and DST End ...
How do I remove time entries with zero hours?
From the staff member's record, on the Time Card tab, use the Time Period  or From/To dates to locate the time entries you wish to edit. Click the Garbage Can icon next to the time entry you want to delete. ...
How do I delete a time entry?
From the staff member's Time Clock tab, click the  Garbage Can  icon  next to the time entry you want to delete. The Garbage Can icon will only appear next to unapproved time entries. If the time entry you want to delete has...
I'm confused about how time is computed in the Time Clock when a staff member works a partial hour.
The clock recognizes minutes as a portion of an hour and computes them accordingly.  Example:  Sarah clocked in at 3:46 pm and clocked out at 4:04 pm.  She worked 18 minutes; so Jackrabbit calculates the partial hour as 18 minutes / 6...
I pay a flat fee for events instead of an hourly rate. How should this be entered?
When staff are paid a flat amount, their time needs to be entered as the quantity of work, not the hours actually worked. Example: Jen is paid $100 per birthday party and Jen worked "1" party last weekend. Jen would record a time entry as ...
How do I edit a Pay Period?
Pay periods can't be edited. If an error is made, you'll need to delete the pay periods and recreate them with the correct information. Deleting pay periods does not delete existing time entries. Time Clock reporting will be affected until n...
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