Passwords for Jackrabbit User IDs (Database Users)

A Jackrabbit User ID password is case sensitive and must contain at least:

  • 9 characters
  • 1 lowercase
  • 1 uppercase
  • 1 number


Change Your Password from Within the Database

A logged in Jackrabbit User is able to change their User ID password from within the database.

  1. Point to Tools in the menu bar.
  2. Click Change Password.
  3. Enter your Old Password and your New Password.
  4. Re-enter your New Password and click Save.
  5. Click OK in the confirmation pop-up.

Reset a Forgotten Password from the Login Screen

To reset a password use the following steps:

  1. On the login screen, click I forgot my password.

  2. In the screen that opens, enter your User ID and the Email Address associated with your User ID. If you do not know your User ID or the email address on file, email Support at support@JackrabbitTech.com. Be sure to tell us your name and your organization name in the email.

  1. Click Reset My Password.
  2. A link to reset your password will be emailed to your email address.
    This link is valid for 2 hours from the time the password reset was requested.
  3. Click the link, enter a new password, and then re-type the new password.
  4. Click Reset Password. You will then be routed to the login screen.

If the reset password link is not received:

  • Check your spam/junk email folder.
  • Ask another User in your database for assistance.
  • Email Jackrabbit Support for assistance. If emailing support, please include the organization name, User ID, and email address.

Reset a Password from Within the Database

Any User who has permission to work with Tools > Manage Users & Permissions can reset a password from within your database using the following steps:

  1. Point to Tools in the menu bar and select Manage Users & Permissions.
  2. Click on the User ID involved.
  3. Click Reset Password to create a new temporary password and notify the User. They can then log in and change their password to one of their choice.
  4. Click Save Changes.

Revoked User IDs

If an incorrect password is entered three times in a row, the User ID is revoked for security purposes. The restriction must be removed by a User with permission to work with Tools > Manage Users & Permissions.

  1. Point to Tools in the menu bar and select Manage Users & Permissions.
  2. Click on the User ID involved
  3. Change the Restrictions drop-down from Access revoked-password attempts to None.
  4. Click Save Changes.
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