Supervisor Instructions

  • Determine the lessons you would like your trainee to review.
    • For example, Jackrabbit Basics and Lessons 1-5 in the Front Desk user roles.
    • Click here for a Lesson Checklist to give to staff.  It can be downloaded or printed from the Google Sheets File menu.
  • You may give your trainee additional exercises/scenarios or specific data (fake names and addresses, classes, etc.) to practice with in the training database.
  • Provide the link to access the Training System http://trainingstaff.jackrabbitclass.com/help
  • Provide the email address the trainee should enter in quizzes to receive quiz results (supervisor’s).  
    • Quiz results can be viewed immediately by the trainee upon completion.
    • An email is sent to the email address provided with a View Score button to view answers and feedback to give to the trainee. See below for more information. If you do not receive the email, contact Education@JackrabbitTech.com with the name of the staff person and which quizzes were taken.


Jackrabbit Basics

QuizzesNumber of QuestionsTotal Possible PointsPoints Needed for an "A"Points Needed for a "B"Points Needed
for a  "C"
The Basics1010987
Searching in Your Database99876

Front Desk Staff

QuizzesNumber of QuestionsTotal Possible PointsPoints Needed for an "A"Points Needed for a "B"Points Needed for a  "C"
Add Families99876
Update an Existing Family1010987
Update an Existing Family - Optional99876
Enroll/Register Students into Classes99876
Enroll/Register Students into Classes - Optional131311109
Work with Students - Absences77654
Work with Students - Attendance55443
Emailing Families/Students55443
Emailing Families/Students - Optional55443
Post Fees to an Individual Family55443
Post Fees to an Individual Family - Optional77654
Collect Payment from an Individual Family1111987
Enroll/Register Families/Students into Events from Within Your Database68765
Parent (Customer) Portal - The Basics88765
Front Desk Certification3030272421

Coaches/Instructors and Staff

QuizzesNumber of QuestionsTotal Possible PointsPoints Needed for an "A"Points Needed for a "B"Points Needed for a  "C"
Staff Portal - Main Screens00---
Staff Portal - The Basics55443
Staff Portal - The Basics - Optional56544
Staff Portal - Enter Time - Clock In/Out66544
Staff Portal - Enter Time - Manual In/Out
77654
Staff Portal - Enter Time - Total Hours
77654
Staff Portal - Enter Attendance77654
Staff Portal - Update Skills/Levels77654

Supervisors and Managers

QuizzesNumber of QuestionsTotal Possible PointsPoints Needed for an "A"Points Needed for a "B"Points Needed for a  "C"
Understanding the Executive Dashboard1111987
Manage Users88765
Staff Management88765
Staff Portal Settings1010987
Staff Portal Settings - Optional1117151311
Staff Portal Management11131098
Manager Use of the Time Clock99876
Work with Classes88765
Worth with Classes - Optional12121098
Class Enrollment Management131311109
Tuition Fees - Overview59876
Tuition Fees (By Class Fee Billing Method)131311109
Tuition Fees (By Total Hours Billing Method)88765
Non-Tuition Fees77654
Collect Payment from an Individual Family1010987
Collect Payment from Multiple Families111412119
Emailing131311109
Financial Reports111412119
Enrollment Reports1018161412
Supervisors and Managers Certification5050454035


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