- Determine the lessons you would like your trainee to review.
- For example, Jackrabbit Basics and Lessons 1-5 in the Front Desk user roles.
- A Lesson Checklist may be given to staff. After opening the Lesson Checklist, go to the Google Sheets File menu and select Make a copy, Download, or Print.
- You may give your trainee additional exercises/scenarios or specific data (fake names and addresses, classes, etc.) to practice with in the training system.
- Provide the link to access the Training System http://trainingstaff.jackrabbitclass.com/help
- Provide the email address the trainee should enter in quizzes to receive quiz results (supervisor’s).
- Quiz results can be viewed immediately by the trainee upon completion.
- An email is sent to the email address provided with a View Score button to view answers and feedback to give to the trainee. See below for more information. If you do not receive the email, contact Education@JackrabbitTech.com with the name of the staff person and which quizzes were taken.
Quiz Information
Jackrabbit Basics
| Quizzes | Number of Questions | Total Possible Points | Points Needed for an "A" | Points Needed for a "B" | Points Needed
for a "C" |
|---|
| The Basics | 11 | 11 | 9 | 8 | 7 |
| Searching inJackrabbit | 8 | 8 | 7 | 6 | 5 |
Front Desk Staff
| Quizzes | Number of Questions | Total Possible Points | Points Needed for an "A" | Points Needed for a "B" | Points Needed for a "C" |
|---|
| Add Families | 9 | 9 | 8 | 7 | 6 |
| Update an Existing Family | 10 | 10 | 9 | 8 | 7 |
| Update an Existing Family - Optional | 9 | 9 | 8 | 7 | 6 |
| Enroll/Register Students into Classes | 9 | 9 | 8 | 7 | 6 |
| Enroll/Register Students into Classes - Optional | 13 | 13 | 11 | 10 | 9 |
| Work with Students - Absences | 7 | 7 | 6 | 5 | 4 |
| Work with Students - Attendance | 5 | 5 | 4 | 4 | 3 |
| Emailing Families/Students | 6 | 6 | 5 | 4 | 4 |
| Emailing Families/Students - Optional | 5 | 5 | 4 | 4 | 3 |
| Post Fees to an Individual Family | 5 | 5 | 4 | 4 | 3 |
| Post Fees to an Individual Family - Optional | 7 | 7 | 6 | 5 | 4 |
| Collect Payment from an Individual Family | 11 | 11 | 9 | 8 | 7 |
| Enroll/Register Families/Students into Events from Within Your System | 6 | 8 | 7 | 6 | 5 |
| Parent (Customer) Portal - The Basics | 8 | 8 | 7 | 6 | 5 |
| Front Desk Certification | 30 | 30 | 27 | 24 | 21 |
Coaches/Instructors and Staff
| Quizzes | Number of Questions | Total Possible Points | Points Needed for an "A" | Points Needed for a "B" | Points Needed for a "C" |
|---|
| Staff Portal - The Basics | 6 | 6 | 5 | 4 | 4
|
| Staff Portal - The Basics - Optional | 6 | 7 | 6 | 5 | 4 |
| Staff Portal - Enter Time - Clock In/Out | 6 | 6 | 5 | 4 | 4 |
| Staff Portal - Enter Time - Manual In/Out | 7 | 7 | 6 | 5 | 4 |
| Staff Portal - Enter Time - Total Hours | 7 | 7 | 6 | 5 | 4 |
| Staff Portal - Enter Attendance | 7 | 7 | 6 | 5 | 4 |
| Staff Portal - Update Skills/Levels | 7 | 7 | 6 | 5 | 4 |
Supervisors and Managers
| Quizzes | Number of Questions | Total Possible Points | Points Needed for an "A" | Points Needed for a "B" | Points Needed for a "C" |
|---|
| Understanding the Executive Dashboard | 9 | 9 | 8 | 7 | 6 |
| Manage Users | 8 | 8 | 7 | 6 | 5 |
| Staff Management | 9 | 9 | 8 | 7 | 6 |
| Staff Portal Settings | 10 | 10 | 9 | 8 | 7 |
| Staff Portal Settings - Optional | 11 | 17 | 15 | 13 | 11 |
| Staff Portal Management | 11 | 13 | 10 | 9 | 8 |
| Manager Use of the Time Clock | 9 | 9 | 8 | 7 | 6 |
| Work with Classes | 9 | 9 | 8 | 7 | 6 |
| Worth with Classes - Optional | 12 | 12 | 10 | 9 | 8 |
| Class Enrollment Management | 11 | 11 | 10 | 9 | 8 |
| Tuition Fees - Overview | 5 | 9 | 8 | 7 | 6 |
| Tuition Fees (By Class Fee Billing Method) | 13 | 13 | 11 | 10 | 9 |
| Tuition Fees (By Total Hours Billing Method) | 8 | 8 | 7 | 6 | 5 |
| Non-Tuition Fees | 7 | 7 | 6 | 5 | 4 |
| Collect Payment from an Individual Family | 10 | 10 | 9 | 8 | 7 |
| Collect Payment from Multiple Families | 11 | 14 | 12 | 11 | 9 |
| Emailing | 13 | 13 | 11 | 10 | 9 |
| Financial Reports | 11 | 14 | 12 | 11 | 9 |
| Enrollment Reports | 9 | 17 | 15 | 13 | 11 |
| Supervisors and Managers Certification | 50 | 50 | 45 | 40 | 35 |
Approximate Time to Complete Each Lesson
It is important to allow plenty of time for trainees to go through training to help avoid cognitive overload as they are trying to process and remember a lot of information.
The amount of time a trainee will take to complete a lesson will vary. Consider their level of education, reading comprehension, and if they are visual learners or hands-on learners. Some individuals are not good test-takers and may need to retake quizzes. The times below are approximate and are meant only to be used as a guide.
Jackrabbit Basics
| Quizzes | Approx. Time |
|---|
| The Basics | 60 |
| Searching in YourJackrabbit | 60 |
| Total - The Basics | 2 hours |
Front Desk Staff
| Quizzes | Approx. Time |
|---|
| Add Families | 30 |
| Update an Existing Family | 30 |
| Update an Existing Family - Optional | 20 |
| Enroll/Register Students into Classes | 45 |
| Enroll/Register Students into Classes - Optional | 45 |
| Work with Students - Absences | 45 |
| Work with Students - Attendance | 35 |
| Emailing Families/Students | 45 |
| Emailing Families/Students - Optional | 30 |
| Post Fees to an Individual Family | 45 |
| Post Fees to an Individual Family - Optional | 30 |
| Collect Payment from an Individual Family | 120 |
| Enroll/Register Families/Students into Events from Within Your System | 45 |
| Parent (Customer) Portal - The Basics | 45 |
| Total - Front Desk Staff | 10 hours |
Coaches/Instructors and Staff
| Quizzes | Approx. Time |
|---|
| Staff Portal - The Basics | 15 |
| Staff Portal - The Basics - Optional | 15 |
| Staff Portal - Enter Time - Clock In/Out | 30 |
| Staff Portal - Enter Time - Manual In/Out | 30 |
| Staff Portal - Enter Time - Total Hours | 30 |
| Staff Portal - Enter Attendance | 30 |
| Staff Portal - Update Skills/Levels | 45 |
| Total - Coaches/Instructors and Staff | 3 hours, 15 minutes |
Supervisors and Managers
| Quizzes | Approx. Times |
|---|
| Understanding the Executive Dashboard | 60 |
| Manage Users | 90 |
| Staff Management | 90 |
| Staff Portal Settings | 90 |
| Staff Portal Settings - Optional | 90 |
| Staff Portal Management | 60 |
| Manager Use of the Time Clock | 90 |
| Work with Classes | 90 |
| Worth with Classes - Optional | 60 |
| Class Enrollment Management | 90 |
| Tuition Fees - Overview | 90 |
| Tuition Fees (By Class Fee Billing Method) | 60 |
| Tuition Fees (By Total Hours Billing Method) | 45 |
| Non-Tuition Fees | 30 |
| Collect Payment from an Individual Family | 90 |
| Collect Payment from Multiple Families | 120 |
| Emailing | 60 |
| Financial Reports | 120 |
| Enrollment Reports | 45 |
| Total - Supervisors and Managers | 24 hours, 30 minutes |
