Set Your Gateway Settlement Schedule

Both C&H Financial and SafeSave Gateways* have a default Settlement Schedule of 8:00 pm. This time is the 'cut off' for same day processing and any electronic payment transmitted after 8:00 pm will process (or settle) the following day. 

Jackrabbit's reporting time frame ends at midnight daily (based on your time zone). We recommend you update your Settlement Schedule to 11:30 pm (latest time available) and confirm your time zone is accurate in your Virtual Terminal. This will ensure a better match between your Jackrabbit revenue reports and the merchant processing statement. This is important when trying to reconcile your bank account, a Jackrabbit Best Practice recommendation.

Note: Any additional questions on your gateway account settings or settlement time should be directed to your gateway provider.

Update Settlement Schedule Time

  1. Point to Tools > ePayments Settings and then click Manage Settings under Credit Card & Bank Account Settings.
  2. Click on the Virtual Terminal button and sign into your Payment Partner site.
  3. Click Settings in the Main Menu to open Gateway Options.
  4. Click Settlement Schedule.
  5. Update the Settlement Schedule time for your provider to 11:30 PM.
  6. Click Update Settlement Schedule and click Logout when done.

Adjust Your Time Zone

  1. Point to Tools > ePayments Settings and then click Manage Settings under Credit Card & Bank Account Settings.
  2. Click on the Virtual Terminal button and sign into your Payment Partner site.
  3. Click Settings in the Main Menu to open Gateway Options.
  4. Click the link to Account Information and confirm your Time Zone is correct. 
  5. Save any changes.

For Studio AutoPay/Forte Payments gateway customers, contact them directly for help with your settlement times. Their contact information can be found at Tools > ePayments Settings > Manage Settings under Credit Card & Bank Account Settings.

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