Things to Consider When Setting up the Store

Will you use barcodes on your inventory?

If so, purchase a barcode scanner from any wholesaler or office supply store or online. A simple/generic barcode scanner is all that is needed (some clients report it is listed as a “USB automatic barcode scanner”). This makes adding and selling inventory faster.

You might want to consider creating a barcode 'cheat sheet' to use when selling items instead of trying to scan each individual item.

Jackrabbit offers pre-set barcode (Avery 5160) labels for download. Additionally, we offer instructions for creating your own barcode labels with a free download. See the Item Barcodes for the Store topic for details.

How will you track sales? By family account? By general store account? Both?

When a sale is made, it is necessary to choose an account to record the sale. The sale can be recorded to a Family account or a Store account. For example, snack sales might be entered into a Store account but all other items are entered into each family’s account. You can also choose not to use the Store account and only record item sales to families.

If you have a Store account, when you select Make a Sale from the Store menu, Jackrabbit will assume that the sale is related to the Store Account. Therefore, the cursor will be in the Item Search box. If you don’t have a Store account, the cursor will be in the Family Search box because you will need to choose a Family account for that sale.

Do you have existing inventory you'd like Jackrabbit to import into your database?

You can enter items manually or have our Imports team import the data. Items are unlimited - you may have as many as you need. You can import items using the Gear (icon) > Set Up > Import Data. After the import spreadsheet is completed, you can import the data yourself from the same Import Data page or contact for assistance.

Do you want to use a credit card swipe reader for Store payment?

Credit card swipers/readers must be purchased directly from your ePayment Processing Partner, C&H Financial or SafeSave Payments. Each swiper is encrypted for use between the gateway and Jackrabbit.

There are two different types of card readers available. The most common is the encrypted USB card reader which plugs directly into a USB port on your computer and is simply a swiper.

The other type is the encrypted EMV chip card reader. 

We only recommend the EMV chip card reader if you have a large amount of face-to-face sales with customers that are not already families in your database who have their credit cards securely saved to their file (vaulted for PCI compliance).

Visit the EMV Chip Cards Help section to learn more about the EMV chip card reader. 

C&H Financial

Casey Cumming – 855 602 2437 ext. 1

SafeSave Payments

Toll-Free – 800 220 8611

Frequently Asked Questions

Q.  I don't want to use a Store account, do I have to?

A.  No, you can use only Family accounts. If you do this, we recommend changing the Store status to inactive or deleting the Store Account (Store menu > Store Accounts > Click on the Trash Can to the left side) so that the Store no longer appears in the search box.  Now, when you go to Make a Sale, the cursor will be in the Family Search box (instead of the item search box).

Q.  Why isn't my Store account showing up in the Store Details in the Make a Sale screen?

A.  Check and make sure that the status of the Store is Active (Store menu > Store Accounts).

Q.  Why do I get a decline response of "Encrypted Device" when I try to use my credit card reader?

A.  Contact your merchant provider to check your account settings to allow an encrypted credit card reader.