While there are benefits to accepting credit cards, it's essential for businesses to carefully manage associated expenses, such as processing fees. Surcharging in Jackrabbit can help!
Surcharges provide a transparent way to recover costs. Instead of absorbing credit card processing fees into the overall pricing of your goods or services, you can clearly communicate the costs associated with credit card transactions to customers who choose to pay with credit cards.
How Do Surcharges Work in Jackrabbit?
Once you are set up for surcharges, Jackrabbit does all the work!
There are two reserved drop-down values added to Jackrabbit when you sign up for surcharges:
- Category 1 - Surcharge
- Transaction Type - Surcharge (Debit)
Jackrabbit uses these drop-down values to separate surcharges from all other payments.
When a customer uses an eligible credit card, a surcharge is calculated automatically at your set rate and processed with the payment. The surcharge amount will be included in your net deposit.
In Jackrabbit, the surcharge is posted to the Surcharge Category 1 and added to the family's transactions using the Surcharge (Debit) Transaction Type. The surcharge amount is considered revenue and is included in your Jackrabbit revenue reports.
Visibility regarding surcharges is important for both you and your customer.
For Your Customers
- The Transaction History in the Parent Portal shows all surcharges that have been paid:
- Surcharges are broken out in itemized ePayment receipts:
- The Transactions tab of a Family record (shown above) details any surcharges that the family has paid.
- Surcharges can also be found using Search from the Transactions menu, filtered for the Surcharge (Debit) Transaction Type:
- Revenue reports in Jackrabbit break surcharges out:
Frequently Asked Questions
Q. Can surcharges be refunded?
A. Yes, you can refund surcharges to your customer. Refunding the surcharge portion of the original payment is optional.