This report, found under the Reports (menu) > Find Reports > Email/Text/Marketing > Email (tab) > Email Bounce Listing, is a tool to assist you in identifying email addresses that are repeatedly undeliverable. Use the list to identify which email addresses need to be corrected in order for future emails to be delivered.
If you do not see this report option under the Reports menu, check your user permissions. (Gear icon > Settings > Users & Permissions > select a User > User Permissions left menu > Reports Category: Email Bounce Report).
The report lists the Email Address, Current Status (see Status Definitions below), Type, First & Last Name, Family Name, telephone numbers, # of Failed Attempts, as well as Most Recent and First Bounce time stamps.
Use the Remove checkboxes to clear the email address from the report once your corrections have been made. You will be asked to confirm that the owner of the email address wishes to receive email communications from you.
We recommend you run this report frequently and remove any blocked email addresses. If you check the box in the Remove column, the email address will be removed from the report after you make corrections.
Undeliverable; possible reasons could be an invalid domain or user, or that the user's mailbox is full or not accepting emails
Unable to find the domain for the email address
Rejected by the email service because the address was previously undeliverable
The response text could not be identified
The recipient is an invalid email address or the error could not be determined
The message soft bounced
The message bounced due to a DNS failure
The message bounced due to the remote mailbox being over quota
The message bounced because it was too large for the recipient
The message timed out
The message was failed by SparkPost's configured policies
|Generic Bounce: No RCPT|
No recipient could be determined for the message
The message failed for unspecified reasons
The message was blocked by the receiver
The message was blocked by the receiver as coming from a known spam source
The message was blocked by the receiver as spam
The message was blocked by the receiver because it contained a prohibited attachment
The message was blocked by the receiver because relaying is not allowed
The message is an auto-reply/vacation email
Message transmission has been temporarily delayed
The message is a subscribe request
The message is an unsubscribe request
The message is a challenge-response probe
Save this as a frequently used report! Click the Heart iconnext to a report name, the heart will change to redand the report will be listed under the Reports menu > My Reports for quick and easy access!