A family owes $75.00 in March for a competition fee but paid that fee in error in December. They have a $0.00 current balance. The entire amount will be refunded. The family still owes the fee in March, so the balance will increase to $75.00.
Process a Refund
- Click the R on the payment line.
- The Post Date and Refund Method are pre-filled and cannot be edited for an ePayment refund (refund to card).
- Add a Note for reference.
- Check the Competition Fee and leave the amount at 75.00.
- Click Next.
- Click Due in the Are Fees Still Due? window because the family still owes the $75.00 competition fee.
- Click Submit Refund.
Family Transaction Tab View
- A Refund - Overpayment has been added and is linked to the original payment.
- The family balance is increased to $75.00.
- The R icon is no longer visible for the payment because it has been completely refunded.
- The competition fee is unlinked and still owed.
