Refunds - An Overview

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What is a Refund?

In Jackrabbit, a refund is defined as when a customer is returned real monies, rather than being given an account credit. See Post a Non-Monetary Credit for information on posting account credits.

The way a refund is completed is dependent on the following:

• the type of payment used originally (cash, check, credit card, bank account)
• whether the payment will be fully or partially refunded
• whether the family still owes the involved fee(s) or no longer owes the fee(s)

Questions to Guide You

Was the payment you'll be refunding originally made by ...

• check or cash (non-ePayment)?
• credit card or bank draft (ePayment)?

Is the money to be refunded ...

• the whole amount of the original payment (full refund)?
• only a portion of the original payment (partial refund)?

If the payment you are refunding had been partially or fully applied to a fee(s), will the customer be paying that fee(s) at a later date?

• If the family still owes the fee(s), their balance will increase to reflect this.
• If the family no longer owes the fee(s), their balance will not change.

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Frequently Asked Questions

Q.  What is the difference between issuing a refund or giving an account credit?

A.  This infographic shows the difference between a Refund and an Account Credit.

REFUND	ACCOUNT CREDIT
A refund is the repayment of a sum of money to a customer. Cash flow is negatively impacted.	Account credit is a transaction that is posted to a family's account to reduce their balance or to be used towards future fees or purchases. No money is involved, cash flow is not impacted.
Learn more about refunds	Learn more about account credits