Text an Individual Family

There are two ways to send a text message (when texting is enabled) to an individual family in Jackrabbit. Select the option that works best for your needs:

  • Send a text message from the Text button in a Family record.
  • Send a text message from the Email button in a Family record.

Jackrabbit integrates with text messaging providers to enable you to send text messages directly through Jackrabbit. Review the Texting in Jackrabbit articles for more details on texting, opt-in, opt-out, and text messaging reports.


Text a Family from a Family Record (Text Button)

Follow these steps to send a text message to a family using the Text button:

  1. Go to the Families (menu) > All Families and locate the family you would like to text. 
  2. Click the family's name in the grid to open their Family record.
  3. Click the Text button (this button will only display if you have text messaging enabled).


  4. Enter the text message in the Message section of the Sent Text Message window.


  5. Clear a recipient's check box if you don't want to include them in the text message.
  6. Click Send.

Text a Family from a Family Record (Email Button)

Follow these steps to send a text message to a family using the Email button. Note: When you use this option recipients without a text number in the Family record will automatically receive an email with the content of the text message.

  1. Go to the Families (menu) > All Families and locate the family you would like to text. 
  2. Click the family's name in the grid to open their Family record.
  3. Click the Email button to open the Email/Text Families page.


  4. Complete the Select Recipients section.
    • Clear a recipient using the check boxes if needed.
    • Leave the Include text opt-in field blank to select all of the drop-downs for opt-in for texts.
    • Select additional recipients to receive an email copy of the text message.
    • Select an email address from the drop-down list to Send replies to...


  5. Complete the Message section.
    • Set the Type of message to Text Message/Email.
    • Enter the content for the text message.
    • Jackrabbit files and Dropbox attachment are disabled for text messaging.
  6. Click Preview & Send. The Preview page shows a list of the Matched Recipients. Clear the check boxes for people you don't want to text in the list.
  7. Click Send Text Message/Email.


Text messaging and the correct User permissions must be enabled to send text messages to your families. Refer to Texting in Jackrabbit - An Overview for more details.

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