Issue/Question
I have a family that opted out of emails by mistake. How can I fix that? Or does the family have to do it on their portal?
Resolution
If a contact or student in a family accidentally clicked the unsubscribe link in an email, Staff must opt them back in from their Contact or Student record in Jackrabbit; this can't be done by the parent.
To fix a family who has opted out by mistake:
- Go to the Family record > Summary tab.
- Use the links to open the Contact or Student record of the person who mistakenly opted out.
- Uncheck the Mass Email Opt-Out checkbox.
- Save Changes.
