Get quick, clear answers to the questions we hear most often - all in one place.
Articles
Grant staff access to Jackrabbit with a User ID
How do I give my staff access to our Jackrabbit system to do things like editing classes or scheduling appointments?
Give instructors Staff Portal access without Jackrabbit access
How do I give my new instructor access to the Staff Portal only?
Match a staff User ID to their Staff Portal login for access to both Jackrabbit and the Staff Portal
Some of my front desk staff also coach classes now. Can they use their existing Jackrabbit User ID to log in to the Staff Portal, or do they need a separate login?
Copy an existing Session to quickly create new classes
Is there a way to copy a session to a new session instead of creating all new classes?
Archive a group of classes at once
How do I archive a session in bulk?
Fix classes in a new session that aren't showing online
Why aren't the classes in our new session showing up online?
Use the Enrollment Detail report to see enrollment trends
Is there a report that shows enrollment trends by month?
Troubleshoot classes missing from the Parent Portal after enrollment
Why doesn't a class show in the Parent Portal even though I enrolled the student?
Fix registration fees not charged when families register for a new session
Why aren't registration fees being charged to families when they register for our new session?
Correct duplicate students showing on the Enrollment Detail Report
Why are students showing up multiple times on the Enrollment Detail report?
Fix unable to add students to appointment bookings in Jackrabbit
Why can't I add students to my appointment bookings in Jackrabbit?
Resolve a student’s preferred date and time unavailable when booking appointments
Why isn’t a student’s preferred date and time available when booking an appointment?
Troubleshoot instructor unavailable when booking an appointment
Why isn’t a specific instructor available when booking an appointment?
Fix preferred room unavailable when booking an appointment
Why isn’t a student's preferred room available when booking an appointment?
Troubleshoot automation task not posting monthly tuition to all families
Why didn't my automation task post monthly tuition to all of my active families?
Clear browser cache
How do I clear the cache on my device?
Fix strange or unexpected behavior in Jackrabbit
I am trying to drop a student, but it will not let me. It says to try again or contact support. I have tried three times.
Resolve enrollment reply emails not received at the organization’s email address
Why did enrollment reply emails stop coming to our organization’s email address?
Connect Jackrabbit enrollment data to Google Sheets with Zapier
Is there a way to connect enrollment to a Google Sheet that would allow me to have enrollment numbers automatically feed into it from Jackrabbit?
Isolate families by specific billing frequency using Membership Type
How do I isolate specific families for specific billing frequencies?
Prevent parents from dropping classes through the Parent Portal
How do I make sure that parents are not able to drop or request a drop through the Parent Portal?