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- Jumpstart Coach Program
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- Log In and Out of Your Database
- Jackrabbit User ID Passwords
- The Four Main Areas Where Jackrabbit Stores Your Data
- Consistent Data Leads to Consistent Results
- Work with Reports - Table Style
- Work with Reports - Grid Style
- Save Your Favorite Filtered Grid Views
- Navigating in Jackrabbit
- Search for People or Classes in Jackrabbit
- Notes in Jackrabbit - Family, Student, Class, and Staff
- There are Several Types of Notes In Jackrabbit - Where are they Visible?
- Resources in Jackrabbit - Family, Student, Class, and Staff
- User Permissions for Jackrabbit Resources
- US & International Phone Numbers in Jackrabbit
- Add Staff / Instructors
- Add a Family (Account)
- For Self-Starters
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- The Family Record
- Add a Family (Account)
- Contacts in the Family Record
- Edit a Family Name
- Delete a Family
- Work With All Families - View, Search, and Take Action
- User Permissions for All Families (Families menu)
- Jackrabbit's Duplicate Family Detection
- Merge Duplicate Family Records
- Active vs Inactive Families
- Problem Accounts (Families)
- Drop Unpaid Families
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- The Student Record
- Add a Student
- Add a Student's Picture to the Student Record
- Delete a Student
- Work with All Students - View, Search, and Take Action
- Assign Sizes / Measurements to Students
- Change Student Grade Levels
- Track Immunizations for Students and Staff
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- The Class Record
- Class Summary Tab - The Fields Explained
- Set Up Classes that Meet Multiple Days at Different Times
- Set Up Camps as Classes
- Delete a Class
- Work with All Classes - View, Search, and Take Action
- Transition to a New Session of Classes
- Class Lesson Plans
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- The Search Classes Report
- Class Schedule
- Weekly, Daily, and Monthly Calendars/Schedules
- List Classes with Openings
- Search Waitlists / Waitlists with Openings
- Class Rolls Report
- Absences/Makeups Report
- Attendance Report
- Class Sign In / Out Sheets
- Class Skills/Levels Report
- Search and List Archived Classes
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- The Staff Record
- Add a Staff Member / Instructor
- Assign Staff / Instructors to Classes
- Delete a Staff Member / Instructor
- Protect Your Data When a Staff Member Leaves
- Remove (Unassign) Staff / Instructors from a Class
- Staff Availability
- Staff / Instructor Skills
- Staff / Instructor Certifications
- User Permissions for Staff Certifications
- Track Immunizations for Students and Staff
- Employee & Candidate Screening with Jackrabbit and Yardstik
- The Staff Portal
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- User Permissions for Posting Tuition Fees
- Post Tuition Fees During Enrollment in Jackrabbit
- Post Tuition Fees During Online Registration
- Post Tuition Fees with Parent Portal Enrollments
- Post Tuition using Make Sale/Post Fees
- Review Recent Transactions - Tuition Fees
- Troubleshoot Post Tuition Fees
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- Refunds - An Overview
- Refunding a Cash or Check Payment
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- Store Refunds
- Correct a Refund in Jackrabbit
- Refunds and Revenue Reports
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- Family Overpaid and Wants a Full Refund (Refund Example)
- Family Paid Fee Early in Error, the Fees are Still Due (Refund Example)
- Family Paid Fees and is Eligible for a Partial Refund, Fee will No Longer be Owed (Refund Example)
- Family Paid Fees With Credit Card and is Eligible for a Partial Refund (Refund Example)
- Family Paid Early in Error (with Credit Card), the Fees are Still Due (Refund Example)
- Family Paid with Credit Card and is Eligible for Refund, Original Credit Card Cancelled (Refund Example)
- An Item was Sold Through the Store and Customer Wants a Refund, Item Returned to Inventory (Refund Example)
- Family Owes Tuition Fee and also Purchases a Store Item, They are Double Charged for the Item in Error (Refund Example)
- Family Purchases 2 Items - 1 Item is Defective and Refunded, Item Not Returned to Inventory (Refund Example)
- Split Billing
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- Account Credits (Non-Monetary) - An Overview
- Set up Drop-down Lists for use with Account Credits
- Post a Credit - Miscellaneous Credit Example
- Post a Credit - Groupon Credit Example
- Post a Credit - Fundraising Credit Example
- Reports for Account Credits (Non-Monetary)
- Find Unapplied Credits and Apply to Fees
- Edit Transactions
- User Permissions for Edit Transactions
- Write Off an Uncollectible Family Account (Bad Debt)
- Record an NSF (Bounced Check)
- Use a Promo Code or Coupon Code
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- Process a Single ePayment
- Use Process ePayments to Create ePayments for Multiple Families at Once
- Automate ePayments - Schedule ePayments to Process Later
- Task Management for Automation
- Reconcile Bank Drafts with Bank Statements
- Review Recent Transactions - ePayments
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- Online Integration - An Overview of the Features
- No Website - No Problem! Offer Online Options to your Families Using Web Page Links
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- The Online Registration Form - An Overview
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- Online Registration Settings
- Online Registration Confirmation Email
- Online Registration Form - Field Options / Labels
- Online Registration Form - Control the Ability to Enroll in a Class
- Online Registration Form - Limit Classes to One Location
- Customize the Class Search Page in the Online Registration Form
- Manage Credit Card & Bank Account ePayment Settings
- Test Your Online Registration Form
- Link to Your Online Registration Form
- Track Online Registrations
- View Online Registrations
- Prevent Class Enrollment During Online Registration
- Hold a Soft Launch for your Online Registration Form
- Trial Enrollment During Online Registration
- Per-Day Classes and Online Registration
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- Class Listings Tables - An Overview
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- Create Custom Class Listings Tables in 4 Steps
- Filter (Group) Your Class Listings Tables
- Hide Columns in Your Class Listings Tables
- Add Columns to Your Class Listings Tables
- Sort Rows in Your Class Listings Tables
- Customize Scroll Bars and Colors in Your Class Listings Tables
- Tricks for Query Strings
- Class Listings Tables Without Javascript
- Access CMS Source Code - HTML Mode
- Convert Traditional Table Codes to Mobile Friendly Table Codes
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- Test Your Online Event
- Link to Your Online Event Calendar
- Filter Your Online Event Calendar
- Link Directly to a Specific Event (Bypass the Calendar)
- Event Registration via the Event Calendar (New Customers)
- Event Enrollment via the Parent Portal
- Prevent Duplication of Family Accounts with Online Event Registration
- Jackrabbit Plus - A Mobile App for Your Business
- Spot TV - Offer Online Streaming to your Families!
- Integration Assistance
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- Website Developer Referrals
- The Jackrabbit Badge
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- Reset a Staff Portal Password
- Staff Portal News - Department, Staff, and My News
- View/Print Schedules in the Staff Portal
- Staff Availability in the Staff Portal
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- The Time Clock - An Overview
- Express Payroll
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- Manage the Time Clock - An Overview
- Manage the Time Clock Step 1 - Review Time Entries
- Manage the Time Clock Step 2 - Approve/Unapprove Time
- Manage the Time Clock Step 3 - Close Pay Periods
- Manage the Time Clock Step 4 - Export to Express Payroll
- Manage the Time Clock Step 4 - Export to Excel (CSV File)
- View Lesson Plans in the Staff Portal
- Send Email from the Staff Portal
- Manage Classes in the Staff Portal - The Main Page
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- Store / Point of Sale - An Overview
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- Setting up Your Store - A Checklist
- Things to Consider When Setting up the Store
- User Permissions Required for the Store
- Add Drop-down List Values for the Store
- Add Item Vendors to the Store
- Add Items to the Store
- Delete Items from your Store
- Item Barcodes for the Store
- Add Additional Store Accounts
- Make a Store Sale
- Return a Store Item
- Accept Charitable Donations in Jackrabbit
- Sell Drop-in Classes in Jackrabbit
- Sell and Redeem Gift Cards in Jackrabbit
- Sell and Track Punch Cards in Jackrabbit
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- Costumes (Apparel) Management - An Overview
- Add Drop-down Values for Costumes (Apparel) - Vendor Type and Size
- Create Costume (Apparel) Vendors and Vendor Size Charts
- Assign Sizes / Measurements to Students
- Options for Size Charts and Pricing
- Add Costumes (Apparel) to Classes and Students
- Auto-Size Costumes (Apparel)
- Post Costume (Apparel) Fees - Deposits and Balance Due
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- The System Administrator
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- What is a Jackrabbit User ID?
- Jackrabbit User ID Passwords
- Add / Revoke a Jackrabbit User ID
- Clone a User ID
- User Roles
- Permissions for Jackrabbit Users
- Protect Your Account - Guidelines for User Permissions
- Update a Jackrabbit User's Email Address
- User ID Login Status
- Log in to Jackrabbit - Login Pages Defined
- User ID Activity Tracking
- Search User Activity
- View User Activity
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- Organization Default Settings - An Overview
- Registration Form - Organization Defaults
- Tax Settings - Organization Defaults
- Transaction Settings - Organization Defaults
- Receipt Settings - Organization Defaults
- Student Settings - Organization Defaults
- Class Settings - Organization Defaults
- Makeup Settings - Organization Defaults
- Parent Portal Absence & Makeup Settings - Organization Defaults
- Time Zone & Date Settings - Organization Defaults
- Costume / Apparel Module Settings - Organization Defaults
- Recital Module Settings - Organization Defaults
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- My Account - Organizational Details, Billing, and Marketing
- Troubleshoot Computer Issues
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Get Set Up for ePayments
This section covers who to contact and the settings related to ePayments.
Contact an ePayment Partner
Jackrabbit is the only class management software that partners with two providers to offer you a choice between two credit card processing merchants.
User Permissions for ePayments
Manage User ID Permissions for accessing and processing credit cards and bank accounts.
Manage Credit Card & Bank Account ePayment Settings
Define which card types you will accept and select ePayment settings for Online Registration and the Parent Portal.
Manage Email Notification Settings (ePayment Receipts)
All the information you need for payment receipt settings and sending those receipts to your families.
Set Your Gateway Settlement Schedule
The gateway settlement schedule is the cut-off for same-day processing; any electronic payment transmitted after this time will settle the following day.
Using ePayments with Multiple Locations
Options for using ePayments with multiple Locations in your Jackrabbit database.
Jackrabbit Mastermind - Forte
Jackrabbit Mastermind clients may choose to process online payments in Jackrabbit using Studio AutoPay with a Forte Payments gateway.
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Jackrabbit Technologies. All rights reserved.