Email Families

Jackrabbit offers you multiple ways to email your families. Select the option that works best for your needs.

There is no limit to the number of emails you can send.

When you are entering the text for your email message, use Shift+Enter to create single spacing between lines and the Enter key for double spacing.


Expand each section below for details on emailing families.

Email Families from Families (menu) > All Families

  1. Go to Families (menu) All Families.
    • All your families will display in the grid.
    • Use the Filter (icon), if applicable, to narrow down the family list.
    • Leave the checkboxes in the 1st column of the grid clear to select all families or check the boxes for the families to be included in the email.
  2. Click the Send a message (icon)and select Email
  3. Define your audience in the pop-up window.
  4. Click NEXT: ADD'L SETTINGS.
    • Click the toggle to include people who have opted out of mass emails.
    • Select additional recipients to receive the email when applicable*
    • Choose who to send replies to*.
      *Drop-down email addresses are located under the User ID (Gear icon > Settings > General > User IDs > Manage Users).
  5. Click NEXT: COMPOSER to create the email.
  6. Compose the email. Select an Email Template if applicable.
    • We recommend you compose your email in the Jackrabbit email editor. If you copy/paste from another application (ie. Microsoft Word) there may be hidden code that will affect the way your email appears to your intended recipient.
  7. Choose a Type (Email - HTML or Email - Plain Text Email) and enter a Subject Line.
  8. Enter the message body or edit the template body if needed.
  9. Click Attach File, Insert Image, or Choose from Dropbox to attach files and add images if needed. See Email Attachments and Images for more details.
  10. Click Preview List.
  11. Uncheck any families you want to omit. You can clear the Check All header checkbox to remove every email address and then select only specific families.
  12. Click Send Now to send the email right away or select Send Later to schedule the email to be sent at a later time. Refer to Schedule an Email to Send Later for more information.

  1. Go to the Families (menu) > Email/Text Families to open the Email/Text Class page.
  2. Select a Template if desired and the email Type (plain text or HTML).
  3. Enter an email Subject Line and Message.
    • We recommend you compose your email message in the Jackrabbit email editor. If you copy/paste from another application (ie. Microsoft Word) there may be hidden code that will affect the way your email appears to your intended recipient.
  4. Click Attach File, Insert Image, or Choose from Dropbox to attach files and add images if needed. See Email Attachments and Images for more details.
  5. Use the Search Criteria to determine who you want to email.
  6. Select who to Send Message To in the Recipients section. You can send to Contacts, Students and Staff, Contacts and Students, Contacts and Staff, Contacts Only, Students Only, or Staff Only.
    • If you would like to Include Opt-Out Emails change the drop-down to Yes.
  7. Select a reply email address from Email Replies Sent To which includes the email addresses of all User IDs and Locations in your database. Note: The main email address in Organization Defaults is also sent a copy of the email.
  8. Click Preview List.
  9. Clear the check box for any families you want to omit. You can clear the Check All header check box to remove every email address and then select only specific families.
  10. Click Send Now to send the email right away or select Send Later to schedule the email to be sent at a later time. Refer to Schedule an Email to Send Later for more information.

Email a Single Family from a Family Record

  1. Locate a family in the Families (menu) > All Families grid (or use the global search at the top of the page to open the family record).
  2. Click the Family name to open the Family record.
  3. Click the Email button to open the Email Families page.
  4. Select the following in the Select Recipients section:
    • Choose recipients (defaults to family contacts checked)
    • Send additional emails... 
    • Send Replies to...
  5. Select a Template if desired and the email Type (plain text or HTML). 
  6. Enter an email Subject Line and compose the Message.
    • We recommend you compose your email message in the Jackrabbit email editor. If you copy/paste from another application (ie. Microsoft Word) there may be hidden code that will affect the way your email appears to your intended recipient.
  7. Click Attach File, Insert Image, or Choose from Dropbox to attach files and add images if needed. See Email Attachments and Images for more details.
  8. Click Preview & Send.
  9. Clear the check box for any family members you want to omit. You can clear the Check All header check box to remove every email address and then select only specific families.
  10. Click Send Now to send the email right away or select Send Later to schedule the email to be sent at a later time. Refer to Schedule an Email to Send Later for more information.

Frequently Asked Questions

Q.  How can I find out which families have no email addresses on file?

A.  Here is how to create a complete list of accounts that have no email addresses on file:

  1. Go to the Families (menu) > All Families.
  2. Click the Open filters (icon)> Financial Details > Find Problem Accounts and set Has Email? to No.
  3. Click Apply.

A list of the families that have no email addresses on file will populate in the grid.

Q.  How can I send a mass email outside of Jackrabbit?

A.  To send a mass email from your organization's internet service provider, use the Email Listing report to create an email list and export it to Excel. This report can be found under the Families (menu) > Family Reports > Email Listing.

Open your organization's email program, copy/paste the email address column in the email To field. Type the message and send.  


Emails sent to families will be retained in the family email history for 365 days (Misc tab > View Sent Emails).
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