Email Families

From the Families menu you can create an email to a group of families/contacts/students/staff (instructors).

  1. Go to Families (menu) All Families.
    • All your families will display in the grid.
    • Use the Filter (icon), if applicable, to narrow down the family list.
    • Leave the check boxes in the 1st column of the grid clear to select all families or check the boxes for the families to be included in the email.
  2. Click the Send a message (icon)and select Send Email
  3. Define your audience in the pop-up window.
    • Click the toggle to include people who have opted out of mass emails.
    • Select additional recipients to receive the email when applicable*
    • Choose who to send replies to*.
      *Drop-down email addresses are located under the User ID (Gear icon > Settings > General > User IDs > Manage Users).
  5. Click NEXT: COMPOSER to create the email.
  6. Compose the email. Select an Email Template if applicable.
    • We recommend you compose your email in the Jackrabbit email editor. If you copy/paste from another application (ie. Microsoft Word) there may be hidden code that will affect the way your email appears to your intended recipient.
  7. Choose a Type (Email - HTML or Email - Plain Text Email) and enter an Email Subject Line.
  8. Enter the message body or edit the template body if needed.
  9. Click Attach File, Insert Image, or Choose from Dropbox to attach files and add images if needed. See Email Attachments and Images for more details.
  10. Click Preview List.
  11. Uncheck any families you want to omit. You can clear the Check All header checkbox to remove every email address and then select only specific families.
  12. Click Send Now to send the email right away or select Send Later to schedule the email to be sent at a later time. See the section Schedule an Email for more information.

Emails sent to contacts and students will be retained in the family email history for 180 days (Misc tab > View Sent Emails).