When logged into your Jackrabbit database, click thebutton on any page to access your options for contacting the Support Team.
Support Contact Options
Submit a Ticket
Support tickets allow the Support Team to log into your database, research, or re-route your issue to a specialist. Correspondence is through email.
Jackrabbit Support is open Monday through Friday 8 am to 8 pm ET.
Live Chat is for SIMPLE questions on basic topics.
Live Chat is open Monday through Friday 10 am to 6 pm ET.
Request a Call
Request a Call is for general questions, Posting Tuition fees, ePayments, Quickbooks, Database Review/Checkup Calls, and other concerns you may have.
Request a Call is open Monday through Friday 10 am to 6 pm ET.