Contact Jackrabbit Support

The Jackrabbit Support Team is here to help!

When you are logged into Jackrabbit, click the question markbutton on the top right on any page. This opens a help page and you will be able to select the contact option that works best for you.

Support Contact Options

Submit a Ticket - Support tickets allow the Support Team to log into your database, research, or re-route your issue to a specialist. Correspondence is through email.

Jackrabbit Support is open Monday through Friday 8 am to 8 pm ET.

Live Chat - Live Chat is for SIMPLE questions on basic topics.

Live Chat is open Monday through Friday from 10 am to 6 pm ET.

Request a Call - Request a Call is for general questions about Posting Tuition fees, ePayments, Quickbooks, Database Review/Checkup Calls, and other concerns you may have.

Request a Call is open Monday through Friday from 9 am to 7 pm ET.

If you can't log in to Jackrabbit to access the help page for support, send an email to the Support team at