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  • Home
  • Glossary
  • Get Started in Jackrabbit
    • Jackrabbit's Setup Program
    • Import Your Data into Jackrabbit
      • Import Your Data - An Overview
      • Data Requirements for Import
      • Add Family Balances to Imported Data
    • The Basics
      • Jackrabbit User ID Passwords
      • Log In and Out of Jackrabbit
      • Navigate in Jackrabbit
      • The Four Main Areas Jackrabbit Stores Data
      • Work with Reports - Table Style
      • Work with the Information in Grids
      • Save Your Favorite Filtered Grid Views
      • Search for People or Classes in Jackrabbit
      • Notes in Jackrabbit - Family, Student, Class, and Staff
      • There are Different Types of Notes In Jackrabbit - Where can I view them?
      • Resources in Jackrabbit - Family, Student, Class, and Staff
      • US & International Phone Numbers in Jackrabbit
    • Organization Set Up
      • Address Settings
      • Email Notification Settings
      • Time Zone & Date Settings
    • Customize Drop-down Lists
      • Customize Drop-down Lists - An Overview
      • Class Categories - Category 1, 2, and 3
      • Class Sessions
      • Transaction Types
      • Transaction Subtypes
    • Add Staff / Instructors
    • Add Classes / Lessons
      • Add a Class
      • Class Record Fields Explained
    • Add a Family (Account)
    • For Self-Starters
    • Next Steps to Registration, Enrollment & Tuition Billing
  • Use Jackrabbit
    • What's New in Jackrabbit
      • The Executive Dashboard
        • The Executive Dashboard - An Overview
        • User Permissions for the Executive Dashboard
        • Personalize Your Executive Dashboard View
        • Customize Your Executive Dashboard Settings
        • Alerts
        • Key Metrics
      • The Activity Calendar - Classes, Events & Appointments
        • The Activity Calendar - An Overview
        • Maximize Your Activity Calendar Settings
        • Get to Know Your Activity Calendar
        • Choose Your Activity Calendar View
        • Print Your Activity Calendar
      • Families / Accounts
        • The Family Record
        • Add a Family (Account)
        • Contacts in the Family Record
        • Edit a Family Name
        • Delete a Family
        • Work with All Families - View, Search, and Take Action
        • User Permissions for All Families (Families menu)
        • Use Family Source & Referral Name for Marketing
        • Jackrabbit's Duplicate Family Detection
        • Merge Duplicate Family Records
        • Active vs. Inactive Families
        • Problem Accounts (Families)
        • Drop Unpaid Families
        • Family Reports
          • Aged Accounts Summary Report (Who Owes you Money)
          • Family Balance Summary Report
          • Aged Fees Report (Who Owes you Money - Detail)
          • Statements / Invoices
            • Statements / Invoices Default Settings
            • Print or Email Individual Statements / Invoices
            • Print Multiple Statements / Invoices
            • Email Multiple Statements / Invoices
          • Family ePayment Listing Report
          • Email Listing Report
          • Family Address Listing Report
          • Contact Listing Report
          • Family Mailing Labels
      • Students
        • The Student Record
        • Add a Student
        • Add a Student's Picture to the Student Record
        • Delete a Student
        • Gender Options in Jackrabbit
        • Work with All Students - View, Search, and Take Action
        • Assign Sizes / Measurements to Students
        • Change Student Grade Levels
        • Track Immunizations for Students and Staff
        • The Self Check-In Feature - Take Attendance & Increase Parent Engagement
        • Track Your Students' Attendance
          • Student Absences and Makeups (when tracking absences)
            • Enter Student Absences from the Class Record
            • Enter Student Absences from the All Classes Grid
            • Enter Student Absences from the Family Record
            • Enter Student Absences from the Student Record
            • Mark Students Absent When Taking Attendance in the Staff Portal
            • Scheduling Makeup Classes
              • Schedule a Makeup from the Student Record
              • Schedule a Makeup from the Class Record
              • Schedule Makeups in the Parent Portal
              • Prevent Makeups from being Scheduled in a Class
          • Mark a Student Present for Class (when tracking attendance)
            • Mark Students Present When Taking Attendance in the Staff Portal
            • Enter Attendance from the Class Record
            • Take Attendance with a Barcode Scanner
          • Report on Your Students' Attendance
        • Student Skills/Levels
          • Student Skills/Levels - An Overview
          • Skill/Level Categories
          • Create Skills/Levels
          • Delete Skills/Levels
          • Add Skills/Levels to Classes
          • Add or Update Student Skills/Levels Individually
          • Add or Update Student Skills/Levels in Mass
          • Delete a Student's Skills/Levels
          • Student Skills / Levels in the Staff Portal
        • Student Reports
          • Student Attendance Report (when tracking absences or attendance)
          • Student Skills/Levels Search Report
          • Who's Scheduled To Be Here Report
          • Student Detail Report
          • Student Info Sheets
          • Print Student Labels
          • Measurement Worksheet
      • Staff and Instructors
        • The Staff Record
        • Add a Staff Member / Instructor
        • Assign Staff / Instructors to Classes
        • Delete a Staff Member / Instructor
        • Protect Your Data When a Staff Member Leaves
        • Remove (Unassign) Staff / Instructors from a Class
        • Staff Timeclock
        • Staff Availability
        • Manage Substitute Instructors for Classes
        • Staff / Instructor Skills
        • Staff / Instructor Certifications
        • User Permissions for Staff Certifications
        • Track Immunizations for Students and Staff
        • Employee & Candidate Screening with Jackrabbit and Yardstik
        • The Staff Portal
        • Staff / Instructor Reports
          • Search for Staff Members
          • Active Staff
          • Instructor Schedules
          • Staff Pay Rate Report
          • Instructor Scheduled Time Report
      • Classes
        • Add a Class
        • The Class Record
        • Class Summary Tab - The Fields Explained
        • Set Up Classes that Meet Multiple Days at Different Times
        • Per-Day / Multiple Meeting Classes
        • Set Up Camps as Classes
        • Edit and Copy Classes
          • Edit Multiple Classes at Once
          • Copy a Single Class
          • Copy Multiple Classes at Once
        • Delete a Class
        • Work with All Classes - View, Search, and Take Action
        • Transition to a New Session of Classes
        • Archive Classes
          • Archive Classes - An Overview
          • Archive a Single Class
          • Archive a Group of Classes
          • Restore an Archived Class
          • Email an Archived Class
          • List/Search Archived Classes
        • Class Lesson Plans
        • Class / Lesson Reports
          • The Search Classes Report
          • Class Schedule
          • Weekly, Daily, and Monthly Calendars/Schedules
          • List Classes with Openings
          • Class Rolls Report
          • Absences-Makeups Report (when tracking absences)
          • Attendance Report (when tracking attendance)
          • Class Sign In / Out Sheets
          • Class Skills/Levels Report
          • Search and List Archived Classes
          • Search Waitlists Report
      • Events
        • Event Management Overview
        • Add an Event Step 1 - Create the Event Type
        • Add an Event Step 2 - Create Event Dates/Times
        • Create an Invitation Only Event Date
        • Events on the Internal, External, and Activity Calendars
        • Register / Enroll in an Event
          • Event Registration and Enrollment from within Jackrabbit
          • Event Registration via the Event Calendar (New Customers)
          • Event Enrollment via the Parent Portal (Existing Customers)
        • Post Event Fees
        • Take Your Events Online
        • Event Notices (Event Date Status = Notice)
        • Use Events to Capture Party RSVPs
        • Compare Activities in Jackrabbit
        • Event Reports
          • List Event Types
          • List (Event) Dates & Times
          • Event Detail Report
          • Event Sign In/Out Sheets
          • Event Online Registrations
      • Appointments
        • Appointments - An Overview
        • Create an Appointment Type
        • Assign Policy Groups to Appointments
        • Book an Appointment in Jackrabbit
        • Book an Appointment in the Parent Portal
      • Enrollment
        • Enroll a Student
          • Class Drop-ins Within Jackrabbit
          • Enroll a Student from within Jackrabbit
            • Methods for Staff to Enroll a Student
            • Quick Registration Form - Add a New Family and Enroll New Students in Classes
          • Student Enrollment in the Parent Portal
          • Manage Class Waitlists & Priority Ordering
          • Edit a Student's Class Enrollment Date
          • Drop or Transfer a Student
            • Drop an Individual Student from a Class
            • Mass Drop Students from Classes
            • Future Drop Dates
            • Transfer a Student to Another Class
            • Report/Track Dropped and Transferred Students
            • Mass Drop All Classes for a Family/Student
            • User Permissions for Mass Drop All Classes
          • Trial Enrollment
            • Create a Trial Enrollment from within Jackrabbit
            • Trial Enrollment During Online Registration
            • Staff Procedures for Trial Enrollments
            • Report on Trial Enrollments
          • Future Enrollment
            • Create a Future Enrollment
            • View Future Enrollments
            • Delete a Future Enrollment
            • Report/Track Future Enrollments
          • Enrollment Reports
            • Understand Enrollment Types
            • Drop History Report
            • Enroll History Report
            • Enrollment Detail Report
            • Enrollment Snapshot Reports
            • Search Waitlists Report
            • Enrollment Trending Report
            • Process Class Registrations Report
        • Legal Policies & Policy Groups
          • Legal Policies & Policy Groups - An Overview
          • Create & Manage Legal Policies
          • Create & Manage Policy Groups
          • Assign Policy Groups to Classes
          • Assign Policy Groups to Appointments
        • Fees, Payments, Refunds, and Credits (Transactions)
          • Post Fees (Bill Customers)
            • Posting Tuition Fees
              • User Permissions for Posting Tuition Fees
              • Tuition Settings
                • Tuition Billing Methods
                • Fee Schedule for By Total Hours Billing
                • Tuition Billing Cycles
                • Discount Rules for Classes Billed By Class Fee
                  • Create/Add a New Class Discount Rule
                  • Assign Tuition Discount Rules to Classes
                  • Family Discount Rules
                  • Manage Current Tuition Discount Rules
                • Discount Settings for Classes Billed By Total Hours
                • Prorate Tuition Fees
                • Tuition Fee Settings
              • Discount Tuition Fees
                • Multi-Class Discounts
                  • Count Classes by Student or Family for the Multi-Class Discount (By Class Fee)
                • Multi-Student Discounts
                • Discounts Based on Total Hours
                • Discounts for Specific Families - The Options
                  • Assign a Family Discount (Billing Info tab)
                • Additional Discounts
              • Student & Family Fixed Fees - Tuition
                • Family Fixed Fees
                • Student Fixed Fees
              • The Post Tuition Fees Feature - Your #1 Tool for Tuition Posting
                • Advanced Detection (Post Tuition Fees Feature)
                • The Preview Tuition Fees Page (Post Tuition Fees Feature)
                • Automate Tuition Posting - Schedule Fees to Post Later
                • Automatically Omit a Family from Tuition or ePayment Batches
                • Task Management for Automation
              • Post Tuition Fees During Enrollment in Jackrabbit
              • Post Tuition Fees During Online Registration
              • Post Tuition Fees with Parent Portal Enrollments
              • Use Make Sale/Post Fees to Post Tuition
              • Review Recent Transactions - Tuition Fees
              • Troubleshoot Post Tuition Fees
            • Posting Other Fees (Non-Tuition)
              • Post Other Fees
              • Post Class Transactions
              • Post Annual Fees
              • Post Late Fees (or Misc Fees)
              • Post Registration Fees
          • Enter Payments
            • Post an Individual Payment in a Family Record
            • ePayments (Credit Card/Bank Account payments)
              • Payment Receipts
                • Payment Receipt Settings
                • Print / Email Receipt When Posting a Payment
                • Print / Email Receipt From the Transactions Tab
                • Manage Email Notifications (ePayment Receipts)
              • Prepayments and Overpayments
              • Payment Examples - Individual Payments
                • Example of a Check Payment - Entire Balance Paid
                • Example of a Check Payment - Applied to a Specific Fee
                • Example of Split Payment - Entire Balance Paid (Check & Cash)
                • Example of Split Payment - Entire Balance Paid (Credit Card Only)
                • Example of a Credit Card ePayment - Entire Balance Paid
            • Refunds and Voids
              • Refunds - An Overview
              • Refund a Cash or Check Payment
              • Void / Refund an ePayment (Original Payment was Credit Card or Bank Draft)
                • Store Refunds
                • Correct a Refund in Jackrabbit
                • Refunds and Revenue Reports
                • Refund Examples
                  • Family Overpaid and Wants a Full Refund (Refund Example)
                  • Family Paid Fee Early in Error, the Fees are Still Due (Refund Example)
                  • Family Paid Fees and is Eligible for a Partial Refund, Fee will No Longer be Owed (Refund Example)
                  • Family Paid Fees with Credit Card and is Eligible for a Partial Refund (Refund Example)
                  • Family Paid Early in Error (with Credit Card), the Fees are Still Due (Refund Example)
                  • Family Paid with Credit Card and is Eligible for Refund, Original Credit Card Cancelled (Refund Example)
                  • An Item was Sold Through the Store and Customer Wants a Refund, Item Returned to Inventory (Refund Example)
                  • Family Owes Tuition Fee and also Purchases a Store Item, They are Double Charged for the Item in Error (Refund Example)
                  • Family Purchases 2 Items - 1 Item is Defective and Refunded, Item Not Returned to Inventory (Refund Example)
              • Split Billing
              • Post a Non-Monetary Credit to an Account (Family)
                • Account Credits (Non-Monetary) - An Overview
                • Set up Drop-down Lists for use with Account Credits
                • Post a Credit - Miscellaneous Credit Example
                • Post a Credit - Groupon Credit Example
                • Post a Credit - Fundraising Credit Example
                • Reports for Account Credits (Non-Monetary)
                • Find Unapplied Credits and Apply to Fees
              • Edit Transactions
              • User Permissions for Edit Transactions
              • Delete Transactions (Fees and Payments)
                • Delete an Individual Fee
                • Delete Tuition Fees (Transactions Menu)
                • Delete Multiple Transactions at Once
                • Delete a Payment
                • Find a Deleted Transaction in Jackrabbit
              • Write Off an Uncollectible Family Account (Bad Debt)
              • Record an NSF (Bounced Check)
              • Charge Tax on Fees
                • Set Up / Edit Fee Tax Details
                • Make Sale/Post Fees - Add Tax in the Post Fees Section
                • Tax Tuition and Enrollment Fees
              • Use a Promo Code or Coupon Code
              • Transaction Reports
                • Search Transactions
                • Locate Unlinked /Uncategorized Payment Reports
                • Transaction Listing Report
                • Transaction Sub-type Listing Report
                • Transaction Summary Report
                • Tuition Not Posted Report
            • Process ePayments
              • Get Set Up for ePayments
                • Contact Our ePayment Partner
                • Reduce Your Expenses with PayPath & Technology Fees
                • Offset Credit Card Processing Costs With Surcharges
                • ePayment Permissions - Who Can Process Voids and/or Refunds?
                • Manage Credit Card & Bank Account ePayment Settings
                • Manage Email Notification Settings (ePayment Receipts)
                • Using ePayments with Multiple Locations
              • Use ePayments in Jackrabbit
                • Manage Credit Cards & Bank Accounts in the Family Record
                  • Add a Credit Card to a Family
                  • Multiple Cards per Family
                  • Delete a Credit Card from a Family
                  • Add a Bank Account to a Family
                  • Edit a Bank Account on a Family
                  • Delete a Bank Account from a Family
                  • Track Expiring Credit Cards for Families
                • Process a Single ePayment
                • Use Process ePayments to Create ePayments for Multiple Families at Once
                • Automate ePayments - Schedule ePayments to Process Later
                • Automatically Omit a Family from Tuition or ePayment Batches
                • Task Management for Automation
                • ePayment Voids, Refunds, and Chargebacks
                  • Refund/Void ePayments - An Overview
                  • Credit Card Voids/Refunds
                    • Void a Credit Card Payment that Hasn't Settled with the Processor
                    • Refund a Credit Card Payment that Has Settled with the Processor
                    • Refund a Settled Credit Card Payment with a Different Payment Method
                    • Correct a Refund in Jackrabbit
                  • Bank Draft/ACH Payment Refunds
                  • Void / Refund ePayment Receipts
                  • ePayment Chargebacks
                    • Record an ePayment Chargeback
                • Understand how Bank Draft/ACH Payments Process
                • Review Recent Transactions - ePayments
              • Understand ePayments
                • How ePayments Work
                • Credit Card Decline Codes
                • Credit Card CVV Codes
                • The True Cost of Credit Cards - Understanding Your Quoted Rate
                • Virtual Terminals / Console Explained
                • PCI Compliance
            • Send Emails
              • Email in Jackrabbit - Overview
              • Messaging Guidelines
              • Opt-out of Mass Emails (Student and Contact)
              • Zippy AI - Your Jackrabbit Email Assistant
              • Send an Individual Email
              • Send a Mass Email (Email a Group)
                • Email Families
                • Email Students
                • Email / Print Student Schedules
                • Email Classes
                • Email Staff
                • Email from Reports
              • Schedule an Email - Send Later
                • Schedule an Email to be Sent at a Later Time
                • Preview, Edit, or Cancel a Scheduled Email
              • Email Attachments and Images
                • Email Attachments and Images - An Overview
                • Upload and Manage Jackrabbit Files
                • Work with Jackrabbit Files - Attach Files and Insert Images
                • Link to a File in an Email Using Dropbox
              • Email Templates
                • Create Custom Email Templates
                • Copy an Email Template
                • Delete an Email Template
                • Customize a Jackrabbit Email Template (Classic Editor)
              • Email Reports
                • Search for an Email Address
                • Email Listing Report
                • View Sent Emails
                • Sent Emails Report
                • Email Bounce Report
                • Scheduled Emails Report
            • Send Texts
              • Messaging Guidelines
              • User Permissions for Text Messaging
              • Text Messaging With Jackrabbit and Twilio
              • Opt-In Contacts & Students for Texting
              • Opt-Out Contacts & Students for Texting
              • Opt-In / Opt-Out Staff for Texting
              • Send Text Messages
                • Text a Group
                • Text Classes
                • Text an Individual Staff Member
                • Text an Individual Family
                • Text a Group of Staff
              • Replies to Your Text Messages
              • Text Messaging Reports
                • View Texts Sent to a Family
                • Text Activity Report
                • Text Undeliverable Report
                • Who Opted In?
            • Integrate Your CRM (Customer Relationship Management System) With Jackrabbit
            • Your Revenue and Accounting
              • Accounting and Jackrabbit - An Overview
              • Maintain Accurate Revenue Reports
              • Linking Fees and Payments in Jackrabbit
                • Link a Payment to a Fee
                • Locate and Correct Unlinked Transactions (Fees & Payments/Credits)
                  • Use the Paid Fees Report to Locate Unapplied Payments
                  • View Unapplied Credits & Unpaid Fees for a Family
                  • Find Unapplied Credits and Apply to Fees
              • Financial Reports
                • Financial Reports - An Overview
                • Revenue Reports
                  • Class/Event Revenue Summary Report
                  • Deposit Slip Report
                  • Fee Summary Report
                  • Paid Fees Report
                  • Payment Method Summary Report
                  • Revenue Snapshot Report
                  • Revenue Summary Report
                  • Revenue Reconciliation Reports
                • Accounts Receivable / Collection Reports
                  • Aged Accounts Details Report
                  • Aged Accounts Summary Report
                  • Family Balance Summary Report
                  • Fee Summary Report
                  • Statements / Invoices
                    • Email Multiple Statements / Invoices
                    • Statements / Invoices Default Settings
                    • Print or Email Individual Statements / Invoices
                    • Print or Email Year End Statements
                    • Print Multiple Statements / Invoices
              • For the Bookkeeper and Beyond
                • Transfer Your Financial Information from Jackrabbit to an Accrual Accounting System
                • Convert Cash Accounting Records to Accrual at Period End
                • Bank Reconciliation When Using ePayments
                • Understand how Bank Draft/ACH Payments Process
                • Accounting Controls in Jackrabbit
            • Use QuickBooks with Jackrabbit
              • Export Revenue to QuickBooks Desktop
              • Export Revenue to QuickBooks Online
              • Undeposited Funds & QuickBooks Deposits
            • Reports
              • The Reports Menu
              • Work with Reports - Table Style
              • Work with the Information in Grids
              • Favorites - Save your Report Criteria Selections
              • Report Output Formats
              • Streamline Data with the Business Intelligence Dashboard
            • Store / Point of Sale
              • Store / Point of Sale - An Overview
              • Store Setup and Maintenance
                • Things to Consider When Setting up the Store
                • User Permissions Required for the Store
                • Add Drop-down List Values for the Store
                • Add Item Vendors to the Store
                • Add Items to the Store
                • Delete Items From Your Store
                • Item Barcodes for the Store
                • Add Additional Store Accounts
              • Make a Store Sale
              • Return a Store Item
              • Sell Drop-in Classes in Jackrabbit
              • Sell and Redeem Gift Cards in Jackrabbit
              • Sell and Track Punch Cards in Jackrabbit
              • Accept Charitable Donations in Jackrabbit
              • Store Reports
                • Store Reports - Report Type
                • List Item Vendors
                • List Stores
            • The Lead File
              • The Lead File - An Overview
              • User Permissions for the Lead File
              • Families Archived to the Lead File - What Information is Retained?
              • Add a Lead
                • Archive One Family to the Lead File
                • Archive Multiple Families to the Lead File (Mass Archive)
                • Add a Family Directly to the Lead File
              • Restore a Lead File Family to your Main System
              • Contact Your Leads
                • Email an Individual Lead
                • Email a Group of Leads
                • Print Mailing Labels for your Leads
              • Search, List, and Export Leads
            • Costumes and Apparel
              • Costumes and Apparel Overview
              • Add Drop-down Values for Costumes (Apparel) - Vendor Type and Size
              • Create Costume (Apparel) Vendors and Vendor Size Charts
              • Assign Sizes / Measurements to Students
              • Options for Size Charts and Pricing
              • Add Costumes (Apparel) to Classes and Students
              • Auto-Size Costumes (Apparel)
              • Post Costume (Apparel) Fees - Deposits and Balance Due
              • Costume (Apparel) Purchase Orders
                • Add a Ship to Location for Costume (Purchase) Orders
                • Create Costume (Purchase) Orders
                • Add Items to a Costume (Purchase) Order
                • List/Print Costume (Purchase) Orders
              • Costume (Apparel) Reports
                • Measurement Worksheet
                • Student Sizes Report
                • Costume Listing by Class Report
                • Student Costume Listing Report
            • Recitals and Performances
              • Create a New Recital
              • Add Performances to a Recital
              • Add Classes (Students) to the Performances in a Recital
              • Identify Conflicts and Finalize a Recital
              • Export Recital Info: Create Recital Programs & Student Detail Lists
              • Sell Recital Tickets with Tututix
              • Recital Reports
                • Print Recital Detail
                • Print Family Recital Detail
                • Print Recital Summary
                • Recital Programs
                • Multi-Recital Family Detail Report
                • Recital Check In/Out Sheet
            • Stay Connected with Jackrabbit Through Social Media
              • Manage Your Jackrabbit System
                • The System Administrator
                • Manage Jackrabbit User IDs
                  • What is a Jackrabbit User ID?
                  • Jackrabbit User ID Passwords
                  • Add / Revoke a Jackrabbit User ID
                  • Clone a User ID
                  • User Roles
                  • Permissions for Jackrabbit Users
                  • Protect Your Account - Guidelines for User Permissions
                  • Update a Jackrabbit User's Email Address
                  • User ID Login Status
                  • Log in to Jackrabbit - Login Pages Defined
                  • User ID Activity Tracking
                  • Search User Activity
                  • View User Activity
                • Manage Business Locations in Jackrabbit
                  • Business Locations - An Overview
                  • Add, Edit, or Delete a Business Location
                  • Work with Multiple Business Locations in Jackrabbit
                    • Multiple Business Locations - Things to Consider
                    • Revenue Tracking with Multiple Business Locations
                    • Multi-Location Revenue Reconciliation Reports
                    • Using ePayments with Multiple Business Locations
                • Your Jackrabbit System Settings
                  • Organization Default Settings
                  • Drop-down Lists
                    • Customize Drop-down Lists - An Overview
                    • Class Category
                    • Class Sessions
                    • Class Status
                    • ePayment Schedule
                    • Source (How did you hear about us?)
                    • Vendor Types (Costume/Apparel)
                    • Sizes
                    • Skill/Level Categories
                    • Payment Method
                    • Transaction Subtypes
                    • Transaction Types
                  • Additional System Settings
                    • General Settings - An Overview
                    • Closed Dates
                    • Organization Logo
                    • Tuition Settings
                    • User-defined Fields
                    • Email Notification Settings
                    • Statement Settings
                • My Account - Organizational Details, Billing, and Marketing
                • Single Sign-On (SSO) in Jackrabbit
                • Manage your Jackrabbit Subscription Account
                  • Jackrabbit Fees and Payment Policies
                  • Manage Your Account in the Jackrabbit Billing Portal
                  • Jackrabbit's Referral Credit Program
                  • Update my 30-day Free Trial to a Jackrabbit Subscription
                  • Change of Jackrabbit Database Ownership
                  • How to Cancel your Jackrabbit Subscription
                • Maximize Jackrabbit's Online Performance - Tips to Troubleshoot and More!
                • Disabling the Autofill Feature in Browsers - Why and How
              • Security and Privacy
                • Privacy & Terms
                • PCI Compliance
                • Security in Jackrabbit
                • GDPR - General Data Protection Regulation
                • Jackrabbit's Data Center
            • Online Integration Features
              • Online Registration
                • The Online Registration Form - An Overview
                • Customize Your Online Registration Form
                  • Online Registration Settings
                  • Online Registration Confirmation Email
                  • Online Registration Form - Field Options / Labels
                  • Online Registration Form - Control the Ability to Enroll in a Class
                  • Online Registration Form - Limit Classes to One Location
                  • Customize the Class Search Page in the Online Registration Form
                  • Manage Credit Card & Bank Account ePayment Settings
                • Test Your Online Registration Form
                • Take Your Registration Online
                • Link Directly to a Specific Class
                • Track Online Registrations
                • View Online Registrations
                • Prevent Class Enrollment During Online Registration
                • Hold a Soft Launch for your Online Registration Form
                • Trial Enrollment During Online Registration
                • Per-Day Classes and Online Registration
              • Online Class Listing Tables
                • A Cheat Sheet for Customizing Your Online Class Listing Tables
                • Filter (Group) Your Online Class Listing Tables
                • Show Columns in your Online Class Listing Tables
                • Hide Columns in Your Online Class Listing Tables
                • Sort Rows in Your Online Class Listing Tables
                • Customize Scroll Bars, Change Colors, and Style Text in Your Online Class Listing Tables
                • Tricks for Query Strings
                • Convert Traditional Online Class Listing Table Code to Mobile-Friendly Table Code
              • Parent Portal
                • The Parent Portal - An Overview
                • Set Up Your Parent Portal
                  • Parent Portal Settings
                  • Preview and Test your Parent Portal
                  • Share the Link to Your Parent Portal
                  • Introduce Your Parent Portal / Instructional Video
                  • Parent Portal - Your Customers' First Log In
                • Legal Policies and the Parent Portal
                • ePayments in the Parent Portal
                  • Parent Portal ePayments - An Overview
                  • Manage Credit Card & Bank Account ePayment Settings
                  • Test a Parent Portal ePayment
                  • Manage Credit Cards in the Parent Portal
                  • Require Payment in the Parent Portal
                • Apply Credits in the Parent Portal
                • Remove Add to Cart Option in the Parent Portal
                • Enrollment in the Parent Portal
                  • Parent Portal - Enroll a Student into a Class
                  • View Enrollment Comments Added in the Parent Portal
                  • Priority Enrollment in the Parent Portal
                  • Parent Portal - Enroll for an Event
                • Drop Requests in the Parent Portal
                • Add Access to Online Training in the Parent Portal
                • Allow Parents to Schedule Absences in the Parent Portal
                  • Settings That Control Absences and Makeups in the Parent Portal
                  • Schedule Absences in the Parent Portal
                  • Monitor Absences Recorded in the Parent Portal
                • Allow Parents to Schedule Makeups in the Parent Portal
                  • Settings That Control Absences and Makeups in the Parent Portal
                  • Schedule Makeups in the Parent Portal
                  • Monitor Makeups Scheduled in the Parent Portal
                • Communication in the Parent Portal
                  • Parent Portal Communication - An Overview
                  • Send a Private Message to a Specific Family's Parent Portal
                  • Send a Public Message to all Parent Portals - News & Announcements
                  • Parent Portal Announcements - How to Insert Images and Link to Documents
                • Options for Viewing the Activity in your Parent Portal
                • Add a Class Resource to the Parent Portal
                • Add a Student Resource to the Parent Portal
                • Parent Portal Troubleshooting
                  • Use the Parent Portal Log to View Portal Activity
                  • Parent Portal Information on the Contact Page
                  • Parent Portal Password Reset Issues
                  • Test Access to Your Parents' Portals
                  • Multiple Incorrect Parent Portal Password Attempts
              • Take Your Events Online
                • Test Your Online Event
                • Link to Your Online Event Calendar
                • Filter Your Online Event Calendar
                • Link Directly to a Specific Event (Bypass the Calendar)
                • Event Registration via the Event Calendar (New Customers)
                • Event Enrollment via the Parent Portal
                • Prevent Duplication of Family Accounts with Online Event Registration
              • The Staff Portal
                • The Staff Portal - An Overview
                • Guided Staff Portal Setup
                  • Staff Portal Setup Step 1 - Staff Portal Settings
                  • Staff Portal Setup Step 2 - Match Staff to User ID
                  • Staff Portal Setup Step 3 - Auto-Assign Portal Login ID
                  • Staff Portal Setup Step 4 - Staff Settings
                  • Staff Portal Setup Step 5 - Send Portal Login Email
                • Staff Portal Settings
                  • General Staff Portal Settings
                  • Settings for Staff Portal Attendance
                  • Settings for Staff Portal Skills/Levels
                  • Settings for the Staff Portal Time Clock
                  • Edit All (Staff Portal) Staff Settings
                  • Edit All (Staff Portal) Portal Login IDs
                  • Set the Reply Email for the Staff Portal
                • Introduce the Staff Portal to your Staff
                • Launch the Staff Portal
                  • Launch the Staff Portal from within Jackrabbit
                  • Use a Link to Launch the Staff Portal Remotely
                  • Save the Staff Portal to your Device’s Home Screen for Quick Access
                  • Launch the Staff Portal for Multi-Locations
                • Log in to the Staff Portal
                • Reset a Staff Portal Password
                • Staff Portal News - Department, Staff, and My News
                • View/Print Schedules in the Staff Portal
                • Staff Availability in the Staff Portal
                • Time Clock
                  • The Time Clock - An Overview
                  • Express Payroll
                  • Time Clock Settings
                    • Settings for the Staff Portal Time Clock
                    • User Permissions for the Time Clock
                    • Time Clock Departments
                    • Time Clock Pay Periods
                    • Time Clock Time Entry Settings
                    • Time Clock Export Settings - Express Payroll
                    • Time Clock Export Settings - QuickBooks Desktop Payroll
                  • Staff Use of the Time Clock
                    • Enter Time in the Staff Portal Time Clock
                      • Staff Portal Time Entry - Clock In/Out Method
                      • Staff Portal Time Entry - Manual In/Out Method
                      • Staff Portal Time Entry - Total Hours Method
                    • Add a Time Entry from within Jackrabbit
                    • Delete a Time Entry
                    • Add a Note to a Time Entry
                  • Manager Use of the Time Clock
                    • Manage the Time Clock - An Overview
                    • Manage the Time Clock Step 1 - Review Time Entries
                    • Manage the Time Clock Step 2 - Approve/Unapprove Time
                    • Manage the Time Clock Step 3 - Close Pay Periods
                    • Manage the Time Clock Step 4 - Export to Express Payroll
                    • Export Time Clock Data to QuickBooks - Desktop version only
                  • Time Clock Reports
                    • Time Report
                    • Staff Here Now Report
                    • Staff Time Audit Report
                • Take Attendance in the Staff Portal
                  • Attendance in the Staff Portal - An Overview
                  • Settings for Staff Portal Attendance
                  • Take Attendance in the Staff Portal - Step Through the Process
                • Skills/Levels in the Staff Portal
                  • Skills in the Staff Portal - An Overview
                  • Settings for Staff Portal Skills/Levels
                  • Manage Student Skills/Levels in the Staff Portal
                • Send Email from the Staff Portal
                • View Lesson Plans in the Staff Portal
                • Staff Portal Reports
                  • Staff Portal Login ID Report
                  • Staff Portal Log
                  • Staff Portal Attendance Reports
                    • Incomplete Portal Attendance Report
                    • Absences-Makeups Report (when tracking absences)
                    • Attendance Report (when tracking attendance)
                    • Student Attendance Report (when tracking absences or attendance)
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                • Integration Assistance
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              • Topic Hubs
                • Automate Tasks to Save Time & Money
                • Registration & Enrollment - Let's Put the Pieces Together
                • Keep Your Business Hopping with Jackrabbit
                • Your Guide to Year-End Reporting
                • Checklists for Success in Jackrabbit
                • Grow Your Business Online
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                • Flexible Family Payment Schedules
                • Tuition Billing in 4 Steps - Fine Tune your Process
                • What to Do When the Unexpected Happens
              • Video Help
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              • Staff Training & Customer Support
                • Checkup Calls
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                • Contact Jackrabbit Support
                • Stay Connected with Jackrabbit Through Social Media

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