A User ID's login status determines if the User has access to log in to Jackrabbit. Access can be revoked, preventing a User from logging in either as a security measure or when an employee leaves your business. There are three different statuses a User can have: Normal, Permission Revoked, or Locked out. Keep reading to learn more about each status!
To view or edit a User ID's status, go to the Gear icon > Settings > Users & Permissions > User IDs > Select a User ID
Normal
A Normal status means that the User is able to log into Jackrabbit.
If a User with a Normal status is unable to log in, they should reset their password using the Forgot Password link on the Jackrabbit login page.
Permission Revoked
A User ID that has been revoked can no longer log into Jackrabbit and cannot reset their password to gain access. A System Administrator or User with the User Permissions Manage Users & Permissions and Edit User Permissions can revoke a User ID by clicking Revoke User ID on the User Details page.
User Locked Out
As a security measure, Jackrabbit will automatically lock a User's account after three incorrect password attempts. When this happens, the User's login status is changed to Locked Out.
The User can unlock their account by resetting their password using the Forgot Password link on the Jackrabbit login page. Alternatively, ask a System Administrator or User with the User Permissions Manage Users & Permissions and Edit User Permissions to change this status back to Normal.
Restore a Revoked or Locked Out User ID
Follow the steps below to restore a User that has been locked out due to too many incorrect login attempts or has had their permission revoked.
- Go to the Gear icon > Settings > Users & Permissions.
- Click on the User ID that has been locked out or revoked.
- Click the Restore User ID button. This will change the Status back to Normal.
- Click Save Changes.
