Family Owes Tuition Fee and also Purchases a Store Item, They are Double Charged for the Item in Error (Refund Example)

A family paid a tuition fee and purchased a t-shirt but was charged for two t-shirts in error. They have a $0.00 current balance. One t-shirt ($10.88) will be refunded using the organization's check #10300, and the family's balance will remain at $0.00. 

Process a Refund

  1. Click the R icon on the payment line.
  2. Change the Post Date if needed.
  3. Select Check from the Refund Method drop-down and record the Refund Check #.
  4. Leave the tuition fee unchecked since it's not being refunded.
  5. Check the Merchandise and change the Return Qty to 1. The Refund Amt will adjust to $10.88. Click Next.

  6. Click Next in the Are Fees Still Due? window because Store items cannot be marked as still due, and the tuition fee was not selected for refund. 
  7. Leave Add Back Qty on Hand checked in the Are Items Going Back Into Inventory? window. The item will be added back to the inventory count. 
  8. Click Submit Refund.

Family Transaction Tab View

  • A Refund - Merchandise has been added for $10.88, and a Refund Adjustment has been added so that the family's balance is correct.
  • The family balance remains at $0.00.
  • The R icon is still visible for the payment because it has not been completely refunded.

Sales Detail Report View

The return of the t-shirt is recorded, and the Qty returned has been added back to the item's Qty on Hand.