Contacts in the Family Record

A Family can contain as many contacts as needed and is not limited to parents. Additional contact types can be added by going to the Gear (icon) > Settings > General > Drop-down Lists (left menu) > Family > Contact Types. 

Add a Family Contact

  1. Go to Families (menu) > All Families to locate the family or use the global Find a family search at the top of a page.
  2. Click Add Contact (button) on the Family record.
  3. Fill in the information in the pop-up window.
  4. Click Save. A new contact page is created and opens.
    • Additional information that can be entered on a Contact's page includes employer details, driver's license #, birth month & day, social security #, address, and phone numbers, etc.
    • By default, the first contact added becomes the Billing Contact. The Billing Contact is used when sending statements. Change the Billing Contact by selecting Billing Contact = Yes or Billing Contact = No as applicable and Save Changes.

New Contact Page


Changing a Family Address (on the Family Summary page) does NOT change a contact's address on the Contact's page. Changes to the contact's address must be done from the Contact page itself. Changing a Contact's Address does NOT change a family's address on the Family Summary tab. Changes to the family's address must be done on the Family's Summary tab.

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