Email Notification Settings

The Notifications page provides a centralized location for email addresses in Jackrabbit.

  • View or edit the various email addresses in your Jackrabbit system. 
  • Define an email address as the default for replies to emails you send from Jackrabbit.
  • Designate an email address to receive system notifications such as online registrations or Parent Portal payments.
  • Navigate to related settings quickly using the links provided.

Some of the settings found on the Notifications page can also be found on the related settings pages. Any changes made to fields on this main Notifications page will also be changed on those related settings pages and vice versa.

Organization, Reply To, Location, and User ID Emails

When you compose emails in Jackrabbit from pages like All Families and  All Classes or from within a Family record, etc., you can choose any of the email addresses listed in this section as the recipient for email replies. 

Organization EmailYour Organization email is also listed on the My Account page (Gear [icon] > Account). Any changes made to this field will also update the email address on the My Account page.
Default Reply to EmailView the email address defined as the default recipient for email replies. To change this address go to the Gear icon > Settings > General > Organization Defaults (left menu).
Location EmailA list of email addresses for all Business Locations in your Jackrabbit database.
User ID EmailA list of email addresses for all User IDs in your Jackrabbit database.

Notifications from Customers using Online Registration or the Portal

A notification email is automatically sent to your staff at the email addresses assigned in this section when new families register online or existing families use their Parent Portals to enroll students, make payments, update contact and student information, etc. 

These addresses are also used as the Reply to email address when customers reply to online registration confirmation and Parent Portal emails they receive from you.

When there are multiple Business Locations in your database, you can choose either to use the Location email address (Gear [icon]  > Settings > General > Business Locations) or use the email address entered in the Online Registration Notification Email field and the Parent Portal Notification Email fields. 

When Use Location Email Address = Yes, it will override the email addresses listed in the Online Registration Notification Email and Parent Portal Notification Email fields.

If you would like Jackrabbit to automatically email the primary instructor when a student is enrolled in their class via Online Registration or through the Parent Portal, set Send Enrollment Email to Instructors to Yes in the Class Settings section of your Organization Default Settings. Learn more here.

Notifications for ePayments, Texting, Events, and Staff Portal Emails

If you are utilizing ePayments in Jackrabbit, assign an ePayment Receipt Reply To Email. This email address will receive notifications for credit card and bank draft payments. It will also be the Reply To email address where you will receive any replies to your ePayment receipt emails. If no email address is specified, replies will be sent to the Organization Email.

If you are utilizing Texting in Jackrabbit, designate a Texting Notification Email. This email address will receive any replies to texts that you have sent from your database. (When a recipient of a text sends a text reply it is converted to email.)

Review the Event Type Notification Emails which are assigned on the Event Type > Summary tab. Use the Event Type link to make any necessary changes.

The Staff Portal reply to email displays a listing of active Staff and displays their individual notification setting. This indicates whether replies to emails sent from the Staff Portal will be sent to the Organization email or the staff person's email. Use the link to a Staff record to edit the Email replies sent to setting on the Portal Settings tab.

Frequently Asked Questions

Q.  Does Jackrabbit display all the email addresses in the "To" field if I send an email to a group?

A.  When you send an email to a group using Jackrabbit, the "To" field only displays the recipient's email address. All other emails are masked.  

Q.  When I send an email from within Jackrabbit what is displayed in the "From" field?

A.  All emails generated from within Jackrabbit display your organization name (Gear icon > Account > My Account > Organization Details) in the "From" field, followed by ''. 

Emails sent from Jackrabbit must be sent with an email address from the Jackrabbit domain. To ensure that your customers receive, and are able to reply to, your emails Jackrabbit sends the message from ''. Our Developers have created code so that your customers are able to reply to these emails and you will receive them in the inbox that you designate when you create the email in Jackrabbit.

Q.  How do I edit or add email addresses shown in the "Email Replies Sent To" and "Send Additional Emails To" selections?

A.  The email addresses shown are pulled directly from User ID and Location emails, along with your Organization Email address and any Default Reply To email address you've defined. Go to the Notifications page (Gear [icon] > Settings > General > Notifications) where you'll find the various email addresses and links that provide quick access to the corresponding sections in Jackrabbit where you can make necessary changes.