Whether you are monitoring enrollments coming in through the Portal or are trying to help one of your parents who is having trouble using their Portal, having the right tools is essential.
Jackrabbit has provided several options to help you monitor Portal activity.
Parent Portal Log
Detailed activity reporting is provided in the Parent Portal Log (found in the Reports menu).
Several filter options allow you to search for specific actions:
- Login Failures
- Password Resets
- Billing Info Changes
- User-defined Field Changes
Another option for viewing Portal activity is on an individual level, from the Family record.
A summary of a parent's portal activity (last login and number of logins) is displayed in the Portal Information section of the Contact record.
On the Misc tab of the Family record, you can click View Registrations to see a list of recent activity.
The details of class enrollments, event registrations, and agreements to your legal policies that are done through the Parent Portal (and through Online Registration) are able to be viewed by clicking the View link.