Parent Portal Troubleshooting

Learn how to address portal issues such as portal password resets and lockouts due to multiple incorrect password attempts.

Use the Parent Portal Log to View Portal Activity

The Parent Portal Log allows you to easily determine if parents are using invalid Login IDs or an incorrect password.

Parent Portal Information on the Contact Page

Use the Contact page to view Parent Portal information.

Parent Portal Password Reset Issues

Use the View Sent Emails button (Misc tab > Family record) to verify if a parent was sent a password reset email.

Test Access to Your Parents' Portals

Temporarily add yourself as a contact to a Family record to test if you are able to log into a Parent Portal. If you can, the issue is on the parent's side.

Multiple Incorrect Parent Portal Password Attempts

Access to a Parent Portal will be suspended after five incorrect attempts.