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- Jackrabbit User ID Passwords
- Log In and Out of Jackrabbit
- Navigate in Jackrabbit
- The Four Main Areas Jackrabbit Stores Data
- Work with Reports - Table Style
- Work with the Information in Grids
- Save Your Favorite Filtered Grid Views
- Search for People or Classes in Jackrabbit
- Notes in Jackrabbit - Family, Student, Class, and Staff
- There are Different Types of Notes In Jackrabbit - Where can I view them?
- Resources in Jackrabbit - Family, Student, Class, and Staff
- US & International Phone Numbers in Jackrabbit
- Add Staff / Instructors
- Add a Family (Account)
- For Self-Starters
- Next Steps to Registration, Enrollment & Tuition Billing
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- The Family Record
- Add a Family (Account)
- Contacts in the Family Record
- Edit a Family Name
- Delete a Family
- Work with All Families - View, Search, and Take Action
- User Permissions for All Families (Families menu)
- Use Family Source & Referral Name for Marketing
- Jackrabbit's Duplicate Family Detection
- Merge Duplicate Family Records
- Active vs. Inactive Families
- Problem Accounts (Families)
- Drop Unpaid Families
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- The Student Record
- Add a Student
- Add a Student's Picture to the Student Record
- Delete a Student
- Gender Options in Jackrabbit
- Work with All Students - View, Search, and Take Action
- Assign Sizes / Measurements to Students
- Change Student Grade Levels
- Track Immunizations for Students and Staff
- The Self Check-In Feature - Take Attendance & Increase Parent Engagement
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- The Staff Record
- Add a Staff Member / Instructor
- Assign Staff / Instructors to Classes
- Delete a Staff Member / Instructor
- Protect Your Data When a Staff Member Leaves
- Remove (Unassign) Staff / Instructors from a Class
- Staff Timeclock
- Staff Availability
- Manage Substitute Instructors for Classes
- Staff / Instructor Skills
- Staff / Instructor Certifications
- User Permissions for Staff Certifications
- Track Immunizations for Students and Staff
- Employee & Candidate Screening with Jackrabbit and Yardstik
- The Staff Portal
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- Add a Class
- The Class Record
- Class Summary Tab - The Fields Explained
- Set Up Classes that Meet Multiple Days at Different Times
- Per-Day / Multiple Meeting Classes
- Set Up Camps as Classes
- Delete a Class
- Work with All Classes - View, Search, and Take Action
- Transition to a New Session of Classes
- Class Lesson Plans
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- The Search Classes Report
- Class Schedule
- Weekly, Daily, and Monthly Calendars/Schedules
- List Classes with Openings
- Class Rolls Report
- Absences-Makeups Report (when tracking absences)
- Attendance Report (when tracking attendance)
- Class Sign In / Out Sheets
- Class Skills/Levels Report
- Search and List Archived Classes
- Search Waitlists Report
- Add Multiple Classes using the Importer Spreadsheet
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- Event Management Overview
- Add an Event Step 1 - Create the Event Type
- Add an Event Step 2 - Create Event Dates/Times
- Create an Invitation Only Event Date
- Events on the Internal, External, and Activity Calendars
- Post Event Fees
- Take Your Events Online
- Event Notices (Event Date Status = Notice)
- Use Events to Capture Party RSVPs
- Compare Activities in Jackrabbit
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- User Permissions for Posting Tuition Fees
- Post Tuition Fees During Enrollment in Jackrabbit
- Post Tuition Fees During Online Registration
- Post Tuition Fees with Parent Portal Enrollments
- Use Make Sale/Post Fees to Post Tuition
- Review Recent Transactions - Tuition Fees
- Troubleshoot Post Tuition Fees
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- Refunds - An Overview
- Refund a Cash or Check Payment
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- Store Refunds
- Correct a Refund in Jackrabbit
- Refunds and Revenue Reports
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- Family Overpaid and Wants a Full Refund (Refund Example)
- Family Paid Fee Early in Error, the Fees are Still Due (Refund Example)
- Family Paid Fees and is Eligible for a Partial Refund, Fee will No Longer be Owed (Refund Example)
- Family Paid Fees with Credit Card and is Eligible for a Partial Refund (Refund Example)
- Family Paid Early in Error (with Credit Card), the Fees are Still Due (Refund Example)
- Family Paid with Credit Card and is Eligible for Refund, Original Credit Card Cancelled (Refund Example)
- An Item was Sold Through the Store and Customer Wants a Refund, Item Returned to Inventory (Refund Example)
- Family Owes Tuition Fee and also Purchases a Store Item, They are Double Charged for the Item in Error (Refund Example)
- Family Purchases 2 Items - 1 Item is Defective and Refunded, Item Not Returned to Inventory (Refund Example)
- Split Billing
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- Account Credits (Non-Monetary) - An Overview
- Set up Drop-down Lists for use with Account Credits
- Post a Credit - Miscellaneous Credit Example
- Post a Credit - Groupon Credit Example
- Post a Credit - Fundraising Credit Example
- Reports for Account Credits (Non-Monetary)
- Find Unapplied Credits and Apply to Fees
- Edit Transactions
- User Permissions for Edit Transactions
- Write Off an Uncollectible Family Account (Bad Debt)
- Record a Non-Sufficient Funds (NSF) Check or ePayment Bank Account Draft
- Use a Promo Code or Coupon Code
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- Process a Single ePayment
- Use Process ePayments to Create ePayments for Multiple Families at Once
- Automate ePayments - Schedule ePayments to Process Later
- Automatically Omit a Family from Tuition or ePayment Batches
- Task Management for Automation
- Understand how Bank Draft/ACH Payments Process
- Review Recent Transactions - ePayments
- Integrate Your CRM (Customer Relationship Management System) With Jackrabbit
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- Costumes and Apparel Overview
- Add Drop-down Values for Costumes (Apparel) - Vendor Type and Size
- Create Costume (Apparel) Vendors and Vendor Size Charts
- Assign Sizes / Measurements to Students
- Options for Size Charts and Pricing
- Add Costumes (Apparel) to Classes and Students
- Auto-Size Costumes (Apparel)
- Post Costume (Apparel) Fees - Deposits and Balance Due
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- The System Administrator
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- What is a Jackrabbit User ID?
- Jackrabbit User ID Passwords
- Add / Revoke a Jackrabbit User ID
- Clone a User ID
- User Roles
- Permissions for Jackrabbit Users
- Protect Your Account - Guidelines for User Permissions
- Update a Jackrabbit User's Email Address
- User ID Login Status
- Log in to Jackrabbit - Login Pages Defined
- User ID Activity Tracking
- Search User Activity
- View User Activity
- My Account - Organizational Details, Billing, and Marketing
- Single Sign-On (SSO) in Jackrabbit
- Maximize Jackrabbit's Online Performance - Tips to Troubleshoot and More!
- Disabling the Autofill Feature in Browsers - Why and How
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- Enable a Feature in Jackrabbit Labs
- Family opted out of emails by mistake
- Report on expired credit cards
- Settings to change where parent email responses are received
- Subskills are out of order
- Remove class from website without closing or archiving the class
- Error Message - A year's worth of pay periods must be created
- Give users access to the Business Intelligence Dashboard
- Go High Level Location ID is not being accepted when setting up CRM integration
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- The Online Registration Form - An Overview
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- Online Registration Settings
- Online Registration Confirmation Email
- Online Registration Form - Field Options / Labels
- Online Registration Form - Control the Ability to Enroll in a Class
- Online Registration Form - Limit Classes to One Location
- Customize the Class Search Page in the Online Registration Form
- Manage Credit Card & Bank Account ePayment Settings
- Test Your Online Registration Form
- Take Your Registration Online
- Link Directly to a Specific Class
- Track Online Registrations
- View Online Registrations
- Prevent Class Enrollment During Online Registration
- Hold a Soft Launch for your Online Registration Form
- Trial Enrollment During Online Registration
- Per-Day Classes and Online Registration
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- A Cheat Sheet for Customizing Your Online Class Listing Tables
- Filter (Group) Your Online Class Listing Tables
- Show Columns in your Online Class Listing Tables
- Hide Columns in Your Online Class Listing Tables
- Sort Rows in Your Online Class Listing Tables
- Customize Scroll Bars, Change Colors, and Style Text in Your Online Class Listing Tables
- Tricks for Query Strings
- Convert Traditional Online Class Listing Table Code to Mobile-Friendly Table Code
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- The Parent Portal - An Overview
- Legal Policies and the Parent Portal
- Apply Credits in the Parent Portal
- Remove Add to Cart Option in the Parent Portal
- Drop Requests in the Parent Portal
- Add Access to Online Training in the Parent Portal
- Options for Viewing the Activity in your Parent Portal
- Add a Class Resource to the Parent Portal
- Add a Student Resource to the Parent Portal
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- Test Your Online Event
- Link to Your Online Event Calendar
- Filter Your Online Event Calendar
- Link Directly to a Specific Event (Bypass the Calendar)
- Event Registration via the Event Calendar (New Customers)
- Event Enrollment via the Parent Portal
- Prevent Duplication of Family Accounts with Online Event Registration
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- The Staff Portal - An Overview
- Introduce the Staff Portal to your Staff
- Log in to the Staff Portal
- Reset a Staff Portal Password
- Staff Portal News - Department, Staff, and My News
- View/Print Schedules in the Staff Portal
- Staff Availability in the Staff Portal
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- The Time Clock - An Overview
- Express Payroll
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- Manage the Time Clock - An Overview
- Manage the Time Clock Step 1 - Review Time Entries
- Manage the Time Clock Step 2 - Approve/Unapprove Time
- Manage the Time Clock Step 3 - Close Pay Periods
- Manage the Time Clock Step 4 - Export to Express Payroll
- Export Time Clock Data to QuickBooks - Desktop version only
- Send Email from the Staff Portal
- View Lesson Plans in the Staff Portal
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- Jackrabbit Class Integrations and Partnerships
- Jackrabbit Dance Integrations and Partnerships
- Jackrabbit Plus - A Mobile App for Your Business
- Be Happier with Zapier - Save Time With Automation
- Spot TV - Offer Online Streaming to your Families!
- The Jackrabbit Badge
- Integration Assistance
- Top Automations with Zapier
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- Automate Tasks to Save Time & Money
- Registration & Enrollment - Let's Put the Pieces Together
- Keep Your Business Hopping with Jackrabbit
- Your Guide to Year-End Reporting
- Checklists for Success in Jackrabbit
- Grow Your Business Online
- Summer is Calling!
- Flexible Family Payment Schedules
- Tuition Billing in 4 Steps - Fine Tune your Process
- What to Do When the Unexpected Happens
Online Integration (Online Reg, Parent Portal, Staff Portal)
Articles
Enter hours for a past date in the Staff Portal
Issue/Question
If my staff did not enter their hours in the portal for a specific day, how can they bring up that date to do so?
Resolution
If the Staff Members' Time Entry Method is set to Manual or Total hours, the...
Allow staff to update student skills in the Staff Portal
Issue/Question
How do I grant access to a new coach to update a student's skill in the Staff Portal?
Resolution
The ability for a staff member to update skills in their Staff portal is controlled by their Portal Setti...
Set email notifications for Staff Availability updates in the Staff Portal
Issue/Question Is there a way to have an email alert sent to me when an instructor enters time off on the staff portal?
Resolution Enable email notifications for changes instructors make to their Staff Availability in the Staff Portal, su...
Impersonate a parent in the Parent Portal
Issue/Question
How do I impersonate a parent in the Parent Portal?
Resolution
You can log in directly to a client’s Parent Portal to assist with troubleshooting.
⚠️Once you're in the Parent Portal previe...
Prevent parents from dropping classes through the Parent Portal
How do I make sure that parents are not able to drop or request a drop through the Parent Portal?
Reset a parent's password for the Parent Portal
Issue/Question
A parent is requesting a password reset for their Parent Portal account.
Resolution
You can reset a Parent Portal password from the Contact record. 1. Go to the Family record Summary tab. 2. Click on ...
Open online enrollment for classes
How do I open online enrollment for our new session of classes?
Class not available online
Why is my class not available online?
Class not showing in the Online Registration form
Why aren't the classes in our new session showing up in our Online Registration form?
Class not showing in the Find Classes section of the Parent Portal
I've just opened a new session of classes, but my parents are not seeing them in the Parent Portal when they try to find classes to enroll their kids in.
Class not showing in Online Registration or the Parent Portal
Why is a class not showing up in my Online Registration form or the Parent Portal?
Class not showing in a student’s schedule in the Parent Portal
Why can't a parent see a class in their child's schedule in their portal?
Parents can see a class online but can’t register for it
Why can parents see a class online but can't register for it?
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