"When the Unexpected Happens" FAQs

Articles

Does Jackrabbit support virtual classes or video conferencing?
We are here to help you during this difficult time! Although we do not host virtual classes or video conferencing, you can add video links to classes in Jackrabbit to keep your students engaged, even when they can't attend classes. There are mu...
Our facility is closing for two weeks, is there a way to credit all families for the missed classes?
Sometimes events can occur that require you to close your facility for a period of time. To compensate families for the missed classes it may be your policy to offer account credits rather than issuing refunds. To offer account credits to multiple ...
Do you have email templates to help me communicate business closings/changes to my parents?
Jackrabbit has created templates to help you keep in touch with your parents in this changing environment.  Go to the Families (menu) > All Families , leave the 1st column check box blank to select all families, and click on the Send Me...
How do I mark all students absent while my business is temporarily closed?
Having to close your business for any reason is very stressful. Jackrabbit is here to help.  You can record student absences or attendance in two ways: From within Jackrabbit - Tracking Your Students' Attendance From within the St...
How do I update the makeup expiration dates for multiple absences at once?
If your makeup policy is to give students a specific time frame for them to make up their missed classes, you'll define that in your makeup settings . You can change the expiration date for multiple absences at the same time, based on the da...
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