Keep Jackrabbit Running its Best Online

Contributor(s): Amber Smith, Sandi Olson



Many of the factors that influence your Jackrabbit experience are not related to Jackrabbit itself. Speed and usage are impacted by many factors including (but not limited to) internet connection, age of your computer, and the number of applications currently running on your computer.

Check out our suggestions below to help you keep Jackrabbit running its best. 

Update your Internet Browser

Since all browsers do not follow the same web standards, any website can look slightly different from browser to browser. Use the most recent version of your browser to ensure the best experience with Jackrabbit. Our suggested internet web browsers include Mozilla Firefox, Google Chrome, and Apple Safari.

Clear Your Browser Cache

You can fix many browser problems by clearing your browser cache. Make it a habit to clear your browser cache to improve performance of Jackrabbit and other websites.  

Learn how to clear cache for your favorite browser here.

Understand Internet Cookies 

Many of Jackrabbit's features use cookies to remember how you use the database. Jackrabbit’s primary use for cookies is to store what is called a session ID. The session ID tells the site who the user is each time they navigate to a new page. 

For example, when you go to List All Families, scroll down, and choose a family. When you Return, Jackrabbit remembers where you were rather than taking you to the top of the list.

Browser updates can reset your cookie settings from time-to-time. Double check your browser to make sure that cookies are allowed.

Use Anti-Virus Software & MalWare Software

While Jackrabbit guards against them impacting your data, viruses and malware on your own computer can affect speed and performance. If you use an anti-virus or malware software, set it up to automatically update and scan your computer on a regular basis.

If you believe you have a malware or viruses on your computer, we recommend seeing a computer professional for assistance.

Maintain your Equipment

Older computers do not perform as well as newer ones. If your computer is more than 3-5 years old and hasn't had any upgrades, it may be time to invest in a newer model.

Earlier versions of Windows, such as Windows XP, are no longer supported. Regularly download and install Windows updates or set Windows to download and install them automatically. For more information on Windows updates, click here.

Having computer troubles? Check out our Help article, Troubleshoot Computer Issues for more details.

Understand your ISP

The company that provides you with internet service is called an Internet Service Provider (ISP). Regardless of speed selected with your ISP, there are a number of issues that can impact speed. Some troubleshooting tips you can try are:

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