What are ePayments, you ask? ePayment is simply the short form of electronic payment. It basically means paying for goods or services on the internet.
ePayments in Jackrabbit allows you to process your customers' credit cards or bank account drafts from within your database, known as integrated payments. This integration saves you time. You'll no longer have to go in and out of family account in Jackrabbit to record the payments you've had to process manually outside of Jackrabbit. Payments processed through Jackrabbit are automatically posted to your families' accounts, and their balances are updated accordingly. BAM!
Don't want to be tied to your computer? Set it and forget it with Automated ePayments, which allows you to schedule your credit card/bank account payments.
For you and your customers, the ePayment process is seamless, and the best part is Jackrabbit doesn't charge any extra fees to process ePayments!
ePayments is a pretty large topic, so we've broken it down into smaller pieces here for you.
Get Set Up for ePayments
Jackrabbit offers an ePayments Wizard to guide you through the process of getting set up to accept credit cards and/or bank account drafts from within your database!
The wizard, located under the Gear (icon) > Set Up > ePayment Wizard will walk you through the following steps:
|Select an ePayment Partner
Choose an ePayment Partner. Jackrabbit is the only class management software that partners with three providers to offer you a choice between three credit card processing merchants.
|Manage User ID Permissions for ePayments
Decide which of your Jackrabbit database Users will have ePayment permissions.
|Manage Credit Card & Bank Account Settings
Define which credit cards you will accept and configure settings for Online Registration (new customers) and Parent Portal (existing customers).
|Manage Email Notification Settings
Determine your desired settings for receipts emailed to your customers.
Note: If you have multiple Locations, Jackrabbit offers the ability to direct funds into different bank accounts based on a family’s Location; this is called Multi-Location ePayments. The article Using ePayments with Multiple Locations covers the considerations involved.
Working with ePayments in Jackrabbit
This section covers how to use ePayments in Jackrabbit.
|Manage Credit Cards & Bank Accounts in the Family Record
Learn how to add, edit, and delete credit card and bank account information in the Family record.
|Process a Single ePayment
Step through the various options when posting an ePayment to one family.
Save time by processing ePayments for multiple families at once.
|Set it and Forget it! Schedule ePayments to process automatically.
Review recently processed ePayments and view details of each batch.
|ePayment Voids, Refunds, and Chargebacks
Learn how to correct errors, reverse transactions, and deal with chargeback issues.
Because bank drafts are not processed in real-time, they can be tricky to reconcile. Check out this article for tips.
Understanding ePayments - A Deeper Dive
This section is for those looking for more information about the ePayments environment, PCI Compliance, the Virtual Terminal, and more.
|How ePayments Work
Understand how ePayments flow through Jackrabbit to the Merchant Process and Gateway.
|Credit Card Decline Codes
What do all these numbers mean?? Here are some guidelines that you can follow when trying to debunk a decline code.
|Credit Card CVV Codes
Shows examples of the three or four-digit codes and explains what they're used for.
|Information to help you understand rates versus real costs.
Jackrabbit can't automatically add fees to payments made using a credit card. Learn more about these fees.
|Virtual Terminal/Console Explained
The virtual terminal or Jackrabbit Pay console provides transaction reporting for all ePayments submitted from your Jackrabbit database.
Created for organizations that handle cardholder information for the major credit cards, this information security standard reduces credit card fraud.
Need additional information? Just email us at firstname.lastname@example.org and a Jackrabbit ePayments Specialist is ready to help.