Are special permissions required to void / refund a credit card directly through Jackrabbit?

Users will need the following permissions to refund cards directly through Jackrabbit:

  • Void on Card permission checked to void credit cards directly through Jackrabbit. 
  • Refund on Card permission checked to refund cards directly through Jackrabbit.  

User permissions are found under the Gear (icon) > Settings > Users & Permissions > User IDs, select the user from the Manage Users list > User Permissions (left menu) and search the above permissions and confirm the check boxes are selected. After updating permissions, be sure to log out and log back in for the permissions to take effect.