Online Registration Settings

Jackrabbit has designed the Online Registration form so you can easily control and edit it from within Jackrabbit. Any changes you make and save are immediately seen on the form.

  • Our one-page form is mobile-friendly and YOU control what is shown and required.
  • Add your Organization Logo to personalize your registration form.
  • Set your Time Zone and Date Settings and the system will date and time stamp the registrations accurately.

The settings below will help you customize your Online Registration form. The initial setup of the form will take approximately 15 to 60 minutes.


This is the first of three pages you will need to set up. The other pages are Field Options/Labels and Agreement Text (Legalese).

Go to Gear (icon) > Settings > Online Registration > Settings (left menu) to complete the Online Registration form settings.

General Settings

Click the Preview Registration Form button to see exactly what your customers will see. You can even fill out the form and complete an actual registration to step through the process!

Header Text

Text entered here will appear at the top of your Online Registration form. The Header Text box supports basic HTML and has a 500 character maximum.


Class Enrollment

Enrollment can be Required, Optional, or Hidden (Hidden means classes will not be shown).

Class Instructions

Text entered here will appear right above the Select Class section in the Online Registration form. Class Instructions can be formatted as rich text including options for formatting and styling, and HTML is supported. In addition, you can copy/paste directly from a Microsoft Word document into this section.


Google Tracking ID

If you use Google Analytics, this is where you will add your Google Tracking ID so each Registration form "hit" is counted.

Confirmation Message 
or 
Confirmation Redirect

Select which option to show your users once registration is complete:

  • I would like to display a confirmation message. The text you enter in the Confirmation Message field will display to the user. The character limit for the Confirmation Text box is 2,000. Note: Use text only in this field!


  • I will redirect them to another page. Enter the full URL here to redirect the user to the page or website. Your customer will no longer see the Jackrabbit Confirmation Message text since they are being taken to another page. They will still receive a confirmation email from Jackrabbit confirming their registration was successful.

Email Confirmation Settings

Enter text and make selections for information to be included in the email confirmation once registration is complete.


Email Confirmation Text

This text will appear in the email confirmation that the customer receives. This box supports basic HTML and has a character limit of 2,000.

Show Class Dates

Do you want the Class Start and End dates on the customer's email confirmation? Set to NO if you use perpetual classes.

Show Instructor

Do you want the class instructor's name to be included in the class details on the customer's email confirmation?

Notification Emails

Where do want your organization's copy of the confirmation to be sent?

Location Emails

If you have multiple locations you can default the confirmation to go to each Loc's specific email (as set up under your Locations).

Registration Fee Settings

Make selections for how to address registration fees, if any, in this section.


Post Registration Fee(s)

Would you like Jackrabbit to automatically post a Registration Fee (such as an annual or session fee) to the family account?

This setting should be set to Yes if you want to post a registration fee when a NEW family registers with you online (according to your Post When setting below).

Managing Annual Fees for your existing customers is handled via Post Annual Fees. 

Post When

Select one of the following:

  • Always - The Registration fee will post whether or not they enroll in any class(es).
  • Enrolling in a Class Only - The Registration fee will only post when enrolling in at least one class that has a registration fee (Trials and Waitlists do NOT count as a class enrollment).

    TIP: The Post Registration Fee(s) is a global (affects all classes) setting, however, it is possible to have some classes that are not charged a registration fee, for example, your summer classes. This is done by clearing the checkbox "Has a Registration Fee?" on the Summary tab of the Class record for those classes. Edit All Classes can be used to select multiple classes and change this setting which defaults to checked, i.e., Yes).
Post Fee Per

Choose whether to charge the Fee Per Family, Fee Per Student,  or Fee Per Student per Class. Set the price(s) and set a maximum if needed.

Registration Fee

Enter the amount to be posted, for either per family, per student, or per student per class, when a family registers online as a new customer.

Transaction Type Transaction SubType
Transaction Note

Choose how you want the fee recorded. Your Transactions are set up under the Gear (icon) > Settings > General > Drop-Down Lists (left menu).

Category 1

Assign a Category 1 value for proper revenue reporting - generally, you would use Cat1 = Registration Fee.

Use 1st Class Session

This is primarily used when you have concurrent sessions available for Registration. This value only works when you Post Fees PER STUDENT. This setting determines that instead of the Session Value (above), the Session Value of the FIRST class that is registered for is used.

If YES, you must have Post Fee set to STUDENT. This means that when someone registers, the Session value on the Class Page (and registered for) will determine the session value marked on the Registration Fee(s) posted. The First Registration determines the same value for any subsequent registrations. If you use this feature and your Fees are set to post per FAMILY then the default Session value (above) is used.

SessionMost organizations leave this blank so the current session is used. Assign a consistent Session value that will be on all posted transactions if desired.

Show/Hide Class Information

Would you like to hide certain class information in the Class Search on your Online Registration form? Select the check boxes for the information you would like to show: 

  • Instructor nickname
  • Openings
  • Start and end dates


These settings only impact the Online Registration form. To hide this class information in your class listings tables, see Hide Columns in Your Class Listings Tables for more information. To hide this class information in the parent portal, see Set Up the Parent Portal for details.

Class Search Settings: Waitlists and Filters

Select how you want to handle classes this includes waitlists, makeups, future drops and enrolls, gender, age, and categories.


Allow Waitlist When Class Full

If the class is full, do you want to allow students to be able to put themselves on the waitlist? This will also provide a Waitlist link in Portal and Online Registration Class Search results.

What impacts the number of Class Openings?

Do you want Waitlisters or MakeUp students to affect the number of openings available for online enrollment? Set each as you wish. Online Registration pertains to the class Registration Form, Parent Portal, and Class Listings tables. Quick Registration pertains to your staff use inside the database.

Apply Gender Filter

The gender filter can be used if gender is assigned on the class page. This will remove classes that a registering student does not meet gender requirements for from the list of classes available. If the Organization Default for Hide Gender is set to YES, this filter will not display in the settings.

Apply Age Filter

Use the Age filter to limit the class search results to only show classes that the student is within the age range. The class MUST have both a Minimum and a Maximum Age assigned in years and months.

A class may also have a Cutoff Date. If a Cutoff Date is listed, the student's eligibility for the class is determined by their age on the Cutoff Date. If no Cutoff Date is assigned for the class, the Class Start Date is used to calculate the student's age. For example, if the Class Start Date is today or in the past, today's age of the student is used to calculate eligibility. If the Class Start Date is in the future, the student's age on the Class Start Date is used to calculate eligibility.

Category Labels

Use this section to re-name your Category Codes to a descriptive, meaningful label applicable to your Category designations.

If you want to hide specific information on the class search page, see our Help article Modify the Class Search Page in the Online Registration Form for details on hiding columns.

Class Listings Tables on your Website

Choose if you would like to show Class Listings Tables on your website.


Show Register Links

If YES, the left-most column will contain direct links to the Registration form. If NO, the class data is still shown but there are no links for enrollment.

Show Full Classes

Set to YES if you want classes that have no openings available to show in the Class Listings Table.

Quick Registration Settings

These settings affect the Quick Registration that is used internally. This controls whether you want emails sent after each Quick Registration and whether you want to require contact #1's email address (recommended).

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