|Permissions control the ability for your Users to see certain data and take specific actions. Before moving forward review User Permissions Required to Refund or Void an ePayment.|
You are able to process credit card voids and refunds from within Jackrabbit!
When you are set up for ePayments in Jackrabbit, click the R on the payment line of a credit card payment to:
- Send the refund/void transaction to the gateway for settlement to the credit card.
- Record the void/refund in the family's account with the transaction ID from the merchant processor added to a link in the ePmt column.
Bank draft/ACH payments cannot be voided or refunded from within Jackrabbit. Contact your ePayment provider, or log into your virtual terminal, to void the payment or issue a refund. Use the R to record that transaction on the family's account.
Learn more about Credit Card Voids/Refunds
Learn more about Bank Draft/ACH Voids/Refunds
UK Voids & Refunds
At this time, customers in the United Kingdom cannot process a refund directly through Jackrabbit. You will see an alert after clicking the R on an ePayment. Use your virtual terminal to process the void/refund and then click the R to record the refund transaction in Jackrabbit.