Credit Card Voids/Refunds

Learn how to void a payment that hasn't settled and how to refund a settled payment.

Void a Credit Card Payment that Hasn't Settled with the Processor

If you can catch an error before your transactions are sent to your merchant processor for settlement, you'll be able to void the transaction as opposed to having to refund it.

Refund a Credit Card Payment that Has Settled with the Processor

Follow these steps to generate a credit card refund and record it on the family's account.

Refund a Settled Credit Card Payment with a Different Payment Method

There may be circumstances where it's necessary to refund a family with a different payment method than the credit card originally used.

Correct a Refund in Jackrabbit

Mistakes can happen! Step through the right scenario provided here to correct a refund error.