Work With All Families - View, Search, and Take Action

Permissions control the ability for your Users to see certain data and take specific actions. Before moving forward review User Permissions for All Families.

All Families, located in the Families menu, generates a list of all active and inactive family records in Jackrabbit. Lead File families are not included.

Sample All Families Grid

1 - Breadcrumbs display the currently selected filters.
2 - Data Visuals provide family information at a glance.
3 - Open filters (filter drawer), Save as favorite, Favorites, Hide or Show Data visuals.
- Send Message (email/texts), Refresh Grid, Add New Family, More (actions that can be taken with one or more families).

- Column Search - enter a search term in the search field. The column will be searched for results containing that term.
6 - Row Menu - use the row menu to perform an action for an individual family.


Expand each section below for more information on the All Families grid.

Data Visuals - Key Information at a Glance

Data visuals (charts) provide a quick-view of key information about your families. The elements included in the data visuals are predefined by Jackrabbit.

The All Families data visuals are interactive and can be hidden. Use the Hide/Show Data visualsicon to toggle back and forth.

Locations

If you have multiple Locations in your database, this element will display the proportion of families in each Location.

  • Hover to see the numbers of families in each Location.
  • Click on a segment of the chart and the exact number of families in that segment displays. As well, the families in the grid are filtered for the selected segment and the breadcrumbs display that filter. Use the red x next to the filter in the breadcrumbs to remove it and reset the list of families.
Status

The number of active vs inactive families is shown in this data visual.

  • Hover to see the number of active or inactive families.
  • Click on a segment of the chart and the exact number of families in that segment displays. As well, the families in the grid are filtered for the selected segment and the breadcrumbs display that filter. Use the red x next to the filter in the breadcrumbs to remove it and reset the list of families.
Accounts Receivable


The number of families with unpaid fees (Accounts Receivable) will display as a fraction of all families, e.g. 11/31. The chart breaks those families down by the age of the fees owed.

  • Hover to see the numbers of families in each segment.
  • Click on a segment of the chart and the exact number of families in that segment displays. As well, the families in the grid are filtered for the selected segment and the breadcrumbs display that filter. Use the red x next to the filter in the breadcrumbs to remove it and reset the list of families.
  • Links are provided to easily access the families with the highest Top 5 Balances.
Policy Status


The chart breaks down all families by the status of their signed policy agreements: 

 - Agreements dated w/last 12 months
 - Agreements older than 12 months
 - No signed agreements

  • Hover to see the numbers of families in each segment.
  • Click on a segment of the chart and the exact number of families in that segment displays. As well, the families in the grid are filtered for the selected segment and the breadcrumbs display that filter. Use the red x next to the filter in the breadcrumbs to remove it and reset the list of families.
ePayment Status


Families are grouped by the ePayment method on file: 

 - Has both CC and ACH
 - Only has CC on file
 - Only has ACH on file
 - No ePay Methods

  • Hover to see the numbers of families in each segment.
  • Click on a segment of the chart and the exact number of families in that segment displays. As well, the families in the grid are filtered for the selected segment and the breadcrumbs display that filter. Use the red x next to the filter in the breadcrumbs to remove it and reset the list of families.

Use Filters to Search for Specific Families 

Select the Filter icon to open the Filter DrawerThe Filter Drawer houses various criteria to help you drill down to specific families, for example, to list all inactive families or find families with more than two students. 

Each filter you select will narrow the results down further.

  • Once filters are selected and applied, they will appear in the breadcrumbs. Use the red x next to a filter in the breadcrumbs to clear it and refresh the displayed families.
  • Filters are grouped and organized into sections for ease of use, and pull information from the various tabs in the Family record. 
  • Use the arrow (>) to expand a section to see the filters within, or use the Expand All/Collapse All option at the top of the Filter Drawer.
  • Search for a filter by entering a keyword in the search box at the top of the Filter Drawer. For example, enter "epay" to quickly locate and navigate to the ePayment Method filter in the Financial Details section.

Save & Load Your Favorite Views

As shown in the section above, the filter functionality in the grids can simplify how you view your data. Once you have applied filters or clicked on a data visual to filter your data, it's easy to save a favorite and select the saved view as the default for your page.

Refer to our Save Your Favorite Views in Jackrabbit Grids video for more details.

Save a Favorite

Once filters are selected, it's simple to save your favorite views:

  1. Filter the grid for the information you are looking for. Use the filter (icon) or click on a data visual.
  2. Click the Save as favorite (icon).
    • Enter a favorite name.
    • Select if you want to set the favorite as the default view. This view will automatically load when you return to the page.
    • Select if you want to share with your team. 
  3. Click Save. Your filtered data, column width, and column locked positions are all saved.
Open a Favorite

Load or open a saved favorite:

  1. Click on the Favorites (icon).
  2. Select your saved favorite from the drop-down list or start typing in the search field.
  3. Choose one of the saved views and click Load. The grid populates the data and the breadcrumbs indicate the selected filters.

Work with the Information in the Grid (Table)

Jackrabbit grids, located throughout the system, are very powerful and allow you to group and sort your data to customize the way your results are displayed. Each grid has core features such as grouping data by dragging a column to the grouping bar. Row menus and column menus offer different options depending on the grid.

Learn more about working with grids.

Use Column Search to quickly find information in a column. For example, enter a family last name or part of a name and all the matches will populate in the grid. Use the red x to clear the information in the search field.

Add a New Family

Use theicon to add a new family. Although you can add a family 'on the fly' with just their name, location, and registration date, we recommend using the Quick Registration Form which allows you to add all information, including students, at the same time.

To accommodate different workflows, the Quick Registration form can also be accessed directly from the Families (menu).

Take Action for an Individual Family

Use the row menu  to edit that row and access options for working with an individual family. Click on the icon and a new browser tab or pop-up window will open depending on the action you select. 

Click directly on the row  menu  for the family you want to work with; do not use the check box in the 1st column. When any check boxes (for use with mass actions) are selected in the 1st column, the row menus are deactivated and won't display.

  • View/Edit - opens the Family record
  • Post Fees - opens the Make Sale/Post Fees page
  • Accept Payment/Post Credit - opens the Payment Transaction Entry page
  • Add a Note - opens the Add a note window

The Send Message (icon)can be used to send emails, text messages, and push notifications  (through Mobile Inventor) to individual or multiple families.

Take Action for Multiple Families (Mass Actions)

Choose one of these options to select families and to perform a mass action:

  • Select all families - leave the check box in the 1st column unchecked and all families in the grid are selected. You will be able to Send a Message, Refresh the Grid, Add a New Family, and perform all the mass actions in the drop-down list including Print and Export to Excel.
  • Select specific families - in the 1st column, select the check boxes for the families you want to work with. You will be able to Send a Message and perform all the mass actions in the drop-down list shown.

  • Current families displayed on the page (max. 250/page) - select the check box in the 1st column header. You will be able to Send a Message and perform all the mass actions in the drop-down list shown below.

Mass Actions

Send a Message - Choose to send an email, push notification, or text message to chosen recipients in the selected records, e.g., Primary Contacts only, or Primary, Billing, and Other Contacts. 

  • Select the check box for the families you want included in the message. You can select individual families across multiple pages.
  • To send to all families currently displayed on a page (max 250/page) select the check box in the column header. 
  • To send to ALL families on ALL pages, leave all check boxes empty. All families will be included.

ePayment Schedule - Update the ePayment Schedule (choosing from a drop-down list) or remove the existing ePayment Schedule from the selected family records. Click Update.

Family Discount - Update the Family Discount (amount, expiration date, and discount type) or remove the existing Family Discount from the selected family records. Click Update.

Family Fixed Fee - Update the Family Fixed Fee (amount, expiration date, and Category 1) or remove the existing Family Fixed Fee from the selected family records. Click Update.

Membership Type - Update the Membership Type (choosing from a drop-down list) or remove the existing Membership Type from the selected family records. Click Update.

Clear UDF Answers - Clear the User-defined fields for the selected families. Click Clear.

Print - Open a print window to print the family information in the grid (max. 250 rows) or save it as a file for future use. The print option is only available when the check boxes remain unselected in the 1st column of the grid.

Export to Excel - Download an Excel file of all the filtered information in the grid to your computer. The export option is only available when the check boxes remain unselected in the 1st column of the grid. All families in the grid will be included (no maximum).

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