Parent Portal Settings

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Controls what is displayed on the Billing & Payments page. When selected, recent account activity is displayed and the parent has an option to generate a transaction history which they can sort or filter.

Controls whether the Students section is available under Account. When selected, the parent is able to see a 'card' for each student with summary information and a photo of the student if it has been added to your database. They will be able to click the card(s) to view more detailed information about the student(s). In addition, students can be added to the Students section.

Controls My Schedule on the Dashboard and Enrollment on the Student page. When selected, My Schedule will display on the Dashboard and an Enrollment option will be available on the Student page. Both will display information about the class(es) the student(s) are currently enrolled in and any waitlist classes.

When enabled, the Enroll menu option will allow the parent to search for classes by going to Classes & Events > Find Classes button. If you opt to not allow student enrollment in the Portal the parent will be able to view the class information and will see a message that prompts them to contact you directly to enroll in classes.

Controls the ability to enroll in an Event. When selected, the Classes menu option becomes Classes & Events, and Find Events option is available. Parents are able to view and enroll either their students or the family, in an Event.

Provide the email address where you want to receive notifications, enrollments, payments, etc. This will also show as the "from" address when customers receive their email notifications.

If you prefer the portal emails be sent to the Location email instead, use the Gear (icon) > Settings > Online Registration > Settings > Email Confirmation Settings and set Use location email address if available to Yes.

Select which Parent Portal activities you would like to receive an email alert for - Updates to Policies, Updates to Payment Method, and/or Student Enrollments.

Select the checkbox to send an email to the parent's email address on file when a student is enrolled in a class. 

Optionally:

• Show Class Dates in Email Confirmation
  When set to Yes, the Class Start and End dates will be included in the email. Set this to No if you use perpetual classes.
  
  
• Show Category 1 in Email Confirmation
  This setting defaults to No. If you would like to include the Category 1 value of the class in the email confirmation, set this to Yes. 

Text entered here (500 characters max) is displayed in a window that is seen by all Portal users. It appears on the Parent Portal login page before the parent is able to log in.  This is a great place to add a welcome message or to add information that you want to broadcast to everyone. This text box supports HTML.

When selected,  a Watch Video link will be available for your parents to watch a quick (3:03) instructional video on the Parent Portal.

Refer to Introduce Your Parent Portal/Instructional Video for more information.

This text field is only available when the Show link to Portal video on Login Page is selected. Text (up to 500 characters) entered here will appear before the Watch Video link and can be used to bring attention to what the video offers.

Update Contact and Student Information

Controls the ability to update phone numbers, email, addresses, etc.

Allows the parent to update the family's ePayment Schedule (located on the Billing Info tab of the family record).

Allows the parent to update the family's Membership Type (located on the Billing Info tab of the family record).

Hide School/Grade fields

Controls the options for student Gender selection. Select Hidden and the Gender option will not be displayed in the Parent Portal.

Note: The gender option setting will not be shown if the Organization Default > Student Settings for Hide Gender is set to Yes.

Allows the parent to add new student information in the portal.

If you track skills in Jackrabbit, allow your parents to see the skills and instructor notes on each Student's page.

Controls whether or not the Absence or Attendance tab is available in the student record in the portal.

Attendance Issues are when a student has been marked Present and additional details have been added (Late, Left Early, Observing). You can choose to show this information to parents in the Parent Portal or hide it.

To have instructors displayed in the class 'cards' in the Parent Portal, set this to Yes. If a staff person has a nickname defined in their Staff record, it will display. When set to No, no information about the instructor will display.

To have substitutes displayed in the class 'cards' in the Parent Portal, set this to Yes. If a staff person has a nickname defined in their Staff record, it will display. Select the Upcoming Substitutes link to view details. When set to No, no information about the substitute will display.

Typically this is the student's enroll date. However, if the class hasn't started, the class start date will be shown instead of the student's enroll date.

If a Future Drop has been scheduled for a student you can choose to display it.

The date that a class starts and finishes, as defined on the Summary tab of the Class record, will display if this is selected.

Select to allow parents to enroll students in classes and events in the Portal.

Allows you to hide the option to filter classes by an instructor in the Find Classes class listings filter drop-down.

Select if you have multiple Loc (location) codes and will allow families from one location to enroll in classes and events in a different location.

Select to prevent inactive families (no actively enrolled students) from enrolling in classes.

When selected, this setting will prevent families flagged as a Problem Account from enrolling in classes and events.

Select this checkbox if you want families to reagree to your policies EACH TIME they enroll a student.

Show the number of openings in the class or hide the count from the class listings. Any makeups scheduled in the class are factored into the openings.

Openings for classes that are nearly full (5 open spots or less) are highlighted in orange. If you will be using online Waitlisting, we recommend that you do not hide the Openings column.

Use this text field to ask a custom question during enrollment. The answer will appear in the email notification you receive. It will also be archived in the Portal enrollment. Define whether this is required or not.

ONLY use this when you have also selected the 'Prevent Inactive Families from enrolling' above. Text (500 characters max) entered here will display to an inactive family if they attempt to enroll.  This message should indicate why are you currently blocking Inactive families from enrolling.