Set Up Your Parent Portal

Parent Portal Settings are divided into several sections. You can customize the information your families can access, and the functions you will allow them to perform. As you go through the sections, make selections by checking the boxes and saving changes.

Go to Gear (icon) > Settings > Parent Portal and follow the instructions in this article to help you set up your Parent Portal.

Be confident that your Parent Portal is set up exactly the way you want using Preview Parent Portal.

Expand each section below to see the details for setting up your Parent Portal.

Display Settings

These settings control what your families will be able to see when they are logged into their Portals.


Controls what is displayed on the Billing & Payments page. When selected, recent account activity is displayed and the parent has an option to generate a transaction history which they can sort or filter.


Controls whether the Students section is available under Account. When selected, the parent is able to see a 'card' for each student with summary information and a photo of the student if it has been added to your database. They will be able to click the card(s) to view more detailed information about the student(s). In addition, students can be added to the Students section.


Controls My Schedule on the Dashboard and Enrollment on the Student page. When selected, My Schedule will display on the Dashboard and an Enrollment option will be available on the Student page. Both will display information about the class(es) the student(s) are currently enrolled in and any waitlist classes.


When enabled, the Enroll menu option will allow the parent to search for classes by going to Classes & Events > Find Classes button. If you opt to not allow student enrollment in the Portal the parent will be able to view the class information and will see a message that prompts them to contact you directly to enroll in classes.

Event Registration

Controls the ability to enroll in an Event. When selected, the Classes menu option becomes Classes & Events, and Find Events option is available. Parents are able to view and enroll either their students or the family, in an Event.

Communication Settings

These settings control your email communications, Login Message, and allows the Parent Portal video to display on the login page.

"Reply to" and "Send Alert" to Email Address(es)

Provide the email address where you want to receive notifications, enrollments, payments, etc. This will also show as the "from" address when customers receive their email notifications.

If you prefer the portal emails be sent to the Location email instead, use the Gear (icon) > Settings > Online Registration > Settings > Email Confirmation Settings and set Use location email address if available to Yes.

Send email alert to your organization for

Select to send emails for updates and student enrollments.

Send email alert to parent for

Select to send an email to the parent's email on file when a student is enrolled in a class.

Login Page Message

Text entered here (500 characters max) is displayed in a window that is seen by all Portal users. It appears on the Parent Portal login page before the parent is able to log in.  This is a great place to add a welcome message or to add information that you want to broadcast to everyone. This text box supports HTML.

Show link to Portal video on Login Page

When selected,  a Watch Video link will be available for your parents to watch a quick (3:03) instructional video on the Parent Portal.

Refer to Introduce Your Parent Portal/Instructional Video for more information.

Portal Video Message

This text field is only available when the Show link to Portal video on Login Page is selected. Text (up to 500 characters) entered here will appear before the Watch Video link and can be used to bring attention to what the video offers.

Family Information Settings

This section determines what you will allow your parents to DO inside their Parent Portal.  

 Agreement Date

Set today's date (during initial set up) or a PAST DATE such as the last time your policies changed, or your most recent past annual renewal date. When Jackrabbit notices that a family has not agreed to the policies SINCE that date, they will be required to re-agree in order to proceed.  Do NOT use a future date as it will force everyone to continually re-agree each time they log in.  

The Policies in your portal are pulled directly from Gear (icon) > Settings > Online Registration > Agreement Text (Legalese). To learn how to effectively use the Portal to manage your policies, see the Legal Policies and the Parent Portal article.

Update Contact and Student Information

Controls the ability to update phone numbers, email, address, etc.

Update ePayment Schedule

Allows the parent to update the family's ePayment Schedule (located on the Billing Info tab of the family record).

Update Membership Type

Allows the parent to update the family's Membership Type (located on the Billing Info tab of the family record).

Hide School/Grade fieldsOption to hide these fields in the student information.

Controls the options for student Gender selection. Select Hidden and the Gender option will not be displayed in the Parent Portal.

Note: The gender option setting will not be shown if the Organization Default > Student Settings for Hide Gender is set to Yes.

Add Students

Allows the parent to add new student information in the portal.

Show Student Skills

If you track skills in Jackrabbit, allow your parents to see the skills and instructor notes on each Student's page.

Show Student Absences/Attendance

Controls whether or not the Absence or Attendance tab is available in the student record in the portal.

Show Attendance Issues

Attendance Issues are when a student has been marked Present and additional details have been added (Late, Left Early, Observing). You can choose to show this information to parents in the Parent Portal or hide it.

Family and Student User Defined Fields

Define which of your custom User Defined Fields are able to be seen and edited in the portal. User-defined Fields are customized from Gear (icon) > Settings > General > User-defined Fields and can be used on the Online Registration Form as well as shown inside the Portal. The responses entered in the Parent Portal are shown on the Misc tab of the Family and Student records.

To run a report of all recent changes to these fields, made in the Portal, go to Reports (menu) > Find Reports > Families/Students (left menu)  > Recommended (tab) Parent/Customer Portal Log. Enter a date range and filter for "User Defined Field Changes". 

Fees & Payments Settings

These settings control parents' ePayment options in the Parent Portal. Use the display options to add detail to the fees displayed.

Make Payments

If you have ePayments set up with a Payment Partner, and Jackrabbit has confirmed that you are ready to process ePayments, select this to allow families to submit payments online.

Portal Users Can

Select a payment mode, from four options, that determines what fees can be paid, or if you allow partial payments.

  • Only pay balance in full 
    • Parents must always pay the entire balance, no partial payments allowed.
  • Select which fees to pay in full
    • Parents can select which fees to pay, however, they must pay the fee in full.
  • Select which fees to pay (in full or partial amount)
    • Parents can change the payment amount and can select which fees to pay.
  • Change payment amount (payment is applied to oldest fee)
    • Parents can change the payment amount. The payment is always applied to the oldest fee.
    • Parents can pay ahead (make a pre-payment) when the family's balance is $0. If the family has a balance, a portion of the payment must be applied to the balance.
Send Payment Alert

Select this checkbox to have a payment alert sent to you when a parent makes a payment in their portal.

Show (display options) 

These 8 options control what information is displayed for a fee in the transaction history of Billing & Payments.

Registration Fees (Annual Fees, Session Fees, etc.) cannot be posted through the Parent Portal. Visit the Post Annual Fees article to see how to manage Registration Fee postings for your existing families.

My Classes Settings

These settings control what information is displayed in the class 'cards' seen in My Schedule (Dashboard) and when you view the student, under Enrollment. If a student is on a waitlist for a class, the class will be shown below the enrolled Classes.

Show Instructor Nickname

To have the Public Nickname field of an instructor's Staff record display in the class 'cards' in the Parent Portal, set Show Instructor Nickname to Yes. When set to No, no information about the instructor will display.

Show Student Start Date

Typically this is the student's enroll date. However, if the class hasn't started, the class start date will be shown instead of the student's enroll date.

Show Student Drop Date

If a Future Drop has been scheduled for a student you can choose to display it.

Show Class Start and End Dates

The date that a class starts and finishes, as defined on the Summary tab of the Class record, will display if this is selected.

Class Enrollment Settings

Enroll Students

Select to allow parents to enroll students in classes and events in the Portal.

Hide Instructor Filter 

Allows you to hide the option to filter classes by an instructor in the Find Classes class listings filter drop-down.

Allow enrollment at any location

Select if you have multiple Loc (location) codes and will allow families from one Loc to enroll into classes in a different Loc.

Prevent Inactive Families from enrolling 

Select to prevent inactive families (no actively enrolled students) from enrolling in classes.

Prevent Problem Families from enrolling

Select if you want to prevent families that are flagged as problem accounts from enrolling.

Require policy agreement for each enrollment

If you want your policies re-agreed to EACH TIME someone enrolls,  select this checkbox (usually not needed).

Require Credit Card/Bank Draft 

If you want to require a credit card or bank drafts before allowing enrollment select this checkbox.

Class Enrollment Openings

Show the number of openings in the class or hide the count from the class listings. Openings for classes that are nearly full are highlighted in orange. If you will be using online Waitlisting, we recommend that you do not hide the Openings column.

Enrollment Comment Label

Use this text field to ask a custom question during enrollment. The answer will appear in the email notification you receive. It will also be archived in the Portal enrollment. Define whether this is required or not.

Inactive Family Enrollment Message

ONLY use this when you have also selected the 'Prevent Inactive Families from enrolling' above. Text (500 characters max) entered here will display to an inactive family if they attempt to enroll.  This message should indicate why are you currently blocking Inactive families from enrolling.

Show Class Dates in Email Confirmation

Do you want the email confirmation that the parent receives to show the Class Start and End dates?  Set this to NO if you use perpetual classes.

On the right are settings that control the parent's ability to filter the listing of classes to narrow down their search (the actual columns will still be shown, this only takes away the filtering ability). You can also opt to hide the WITH (instructor) column from the listings by clearing the Show Instructor Nickname checkbox. Remove unwanted filters on the left side by clicking on the X.

Tips regarding Category filters

  • You can change the Category labels to words that are more descriptive to your parents.  For example, you can rename Category 1 to "Program" or "Type". Go to the Gear (icon) > Settings > Online Registration and scroll down to the Class Search Settings > Class Search/Filter Settings section.  (This affects both the Portal and Registration Form display).
  • You can eliminate certain Categories from the drop-down selection list.  For example, you may have a Category 1 called "Costume Fees" that you use for revenue reporting only and don't want your parents to see this in the Portal. To prevent non-applicable Categories from being listed as a choice in the drop-down filter list, go to the Gear (icon) > Settings > General > Drop-down Lists (left menu) > Category 1 (or 2 or 3), and check the Hide from customers checkbox by any Category that you do not want to appear as a filter selection. (This affects both the Portal and Registration Form display).
  • The gender filter will not be shown if the Organization Default > Student Settings for Hide Gender is set to Yes.