Issue/Question
I just realized that families are registering for the new session, and existing families are not getting charged the registration fee. How do I fix this quickly? All families (new and existing) should be paying a registration fee.
Environment
Jackrabbit application
Resolution
You must update the Registration Fees settings to ensure that new and existing families are charged the registration fee for the current session.
- Go to the Gear icon > Settings > Registration Fees > New Families (left menu).
- In the Settings section, select the current session from the Session drop-down.
- Click Save Changes.
- Go to Existing Families (left menu).
- In the Settings section, select the current session from the Session drop-down.
- Optionally, adjust or set the Detect Registration Fees posted after date to the start of the current session to prevent duplicate fees if a registration fee has already been posted.
- Click Save Changes.
- Manually post the registration fee for families who have enrolled and weren't charged, as these changes will only apply to new enrollments.