Issue/Question
I’m unable to select a specific instructor when booking an appointment. Why isn’t the instructor available?
Environment
Jackrabbit application, Appointment Bookings
Cause
An instructor may not appear as available for an appointment if they have a scheduling conflict, have not set their availability, or have marked themselves as away during the selected date and time.
Resolution
When troubleshooting why an instructor is not available for selection, check the following:
Is the instructor already assigned to a class, event, or appointment at the same time?
Has the instructor added their availability for the selected date and time in their Staff Availability?
Has the instructor marked themselves as away during the selected date and time?
If any of these apply, update the instructor’s availability, adjust their schedule, or choose a different date/time.
