Fix preferred room unavailable when booking an appointment

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Issue/Question

I’m unable to select a student's preferred room when booking an appointment. Why isn’t the room available?

Environment

Jackrabbit application, Appointment Bookings

Cause

A room will not appear as available for selection if it is already in use by another appointment, class, or event on the same date and time.

Resolution

When troubleshooting why a preferred room is unavailable:

1. Check if the room is already occupied by an appointment, class, or event at the same time.

2. If it is already occupied, do one of the following:

   1. Select a different available room.

   2. Choose a different date/time for the booking.