How do I contact Jackrabbit Support?

When logged into your Jackrabbit database, click the ?Help button on any page to access your options for contacting the Support Team.

Submit a Ticket 

Support tickets allow the Support Team to log into your database, research, or re-route your issue to a specialist. Correspondence is through email.

Jackrabbit Support is open Monday through Friday 8am to 8pm Eastern.

Quick Chat

Quick Chat is for SIMPLE questions, on basic topics, where no research is required.

Quick Chat is open Monday through Friday 10am to 6pm Eastern.

Request a Call

Request a Call is for SIMPLE questions, on basic topics, where no research is required.

Please stay on the chat for call back wait time confirmation from the Support Rep.

Request a Call is open Monday through Friday 10am to 6pm Eastern.

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