Ensure that the contact with the correct billing address has Billing Contact=Yes and has a full address listed.
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- Jumpstart Coach Program
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- Import Your Data - An Overview
- Data Requirements for Import
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- How do I export my data OUT of my current software program?
- Where do I send my files?
- Can I send my Mailing List or Registration Form for uploading?
- The import service is free, correct?
- How long does it take for you to import my data?
- How will I know when my import is finished? And what to do after it is in?
- Is there anything I can do while I am waiting on my import to complete?
- I don't have an existing spreadsheet of my data. Do you have a recommended or sample spreadsheet that I can use?
- Can I import my data myself?
- Can family data be imported directly into the Lead File?
- Do you import any financial data?
- How do I add a current family balance into each family?
- We use UK date format of dd/mm - is that a problem?
- What if I have several Locations, each with a different file? Is there a charge for multiple files due to multiple Locations?
- What if we import during a Free Trial, and by the time we purchase Jackrabbit, our current data has significantly changed?
- After the import is complete, can I send another file that can add more information to the families that were previously imported?
- Do I have to import my new families every month?
- I used the Import spreadsheet to import my Skills but nothing imported - what could be wrong?
- Can the Skills be imported directly into my classes or students?
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- Log In and Out of Your Database
- Jackrabbit User ID Passwords
- The Four Main Areas Where Jackrabbit Stores Your Data
- Navigating in Jackrabbit
- Search for People or Classes in Your Database
- Work with Grids (Tables) in Jackrabbit
- Notes in Jackrabbit - Family, Student, Class, and Staff
- Resources in Jackrabbit - Family, Student, Class, and Staff
- User Permissions for Jackrabbit Resources
- Add Staff / Instructors
- Add a New Family (Account)
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- What to Do When the Unexpected Happens
- Add Access to Online Training in the Parent Portal
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- Does Jackrabbit support virtual classes or video conferencing?
- Our facility is closing for two weeks, is there a way to credit all families for the missed classes?
- Do you have email templates to help me communicate business closings/changes to my parents?
- How do I mark all students absent while my business is temporarily closed?
- How do I update the makeup expiration dates for multiple absences at once?
- Keep the Money Flowing - Collect ePayments in the Parent Portal
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- The Family Record
- Add a Family (Account)
- Contacts in the Family Record
- Edit a Family Name
- Delete a Family
- Work With All Families - View, Search, and Mass Actions
- User Permissions for All Families (Families menu)
- Jackrabbit's Duplicate Family Detection
- Merge Duplicate Family Records
- Active vs Inactive Families
- Special Settings - Problem Accounts (Families)
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- The Student Record
- Add a Student
- Edit Student Information
- Delete a Student
- Assign Sizes to Students
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- Work with All Students - View, Search, and Mass Actions
- User Permissions for All Students (Students menu)
- Change Student Grade Levels
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- Post Tuition Fees During Enrollment in Jackrabbit
- Post Tuition Fees During Online Registration
- Post Tuition Fees with Parent Portal Enrollments
- Post Tuition to an Individual Family using Make Sale/Post Fees
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- Refunds - An Overview
- Refund - Original Payment was Cash or Check
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- Store Refunds
- Refunds and Revenue Reports
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- Refund Example - Family Overpaid and Wants a Full Refund
- Refund Example - Family Paid Fee Early in Error, the Fees are Still Due
- Refund Example - Family Paid Fees and is Eligible for a Partial Refund, Fee will No Longer be Owed
- Refund Example - Family Paid Fees With Credit Card and is Eligible for a Partial Refund
- Refund Example - Family Paid Early in Error (with Credit Card), the Fees are Still Due
- Refund Example - Family Paid with Credit Card and is Eligible for Refund, Original Credit Card Cancelled
- Refund Example - An Item was Sold Through the Store and Customer Wants a Refund, Item Returned to Inventory
- Refund Example - Family Owes Tuition Fee and also Purchases a Store Item, They are Double Charged for the Item in Error
- Refund Example - Family Purchases 2 Items - 1 Item is Defective and Refunded, Item Not Returned to Inventory
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- Account Credits (Non-Monetary) - An Overview
- Set up Drop-down Lists for use with Account Credits
- Post a Credit - Miscellaneous Credit Example
- Post a Credit - Groupon Credit Example
- Post a Credit - Fundraising Credit Example
- Reports for Account Credits (Non-Monetary)
- Find Unapplied Credits and Apply to Fees
- Edit Transactions
- Write Off a Bad Debt
- Record an NSF (Bounced Check)
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- ePayment Resources
- ePayments - An Overview
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- Get Started with ePayments using the ePayments Wizard
- Contact an ePayment Partner
- User Permissions for ePayments
- Manage Credit Card & Bank Account ePayment Settings
- Manage Email Notification Settings (ePayment Receipts)
- Set Your Gateway Settlement Schedule
- Using ePayments with Multiple Locations
- Jackrabbit Mastermind - Forte
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- Website / Online Integration - An Overview
- Mobile Inventor - Get a Mobile App that Integrates with Jackrabbit!
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- The Online Web Registration Form - An Overview
- Test Your Web Registration Form
- Link to Your Web Registration Form
- Online Registration Confirmation Email
- Track Online Registrations
- View Online Registrations
- Prevent Class Enrollment During Online Registration
- Hold a Soft Launch for your Online Registration Form
- Trial Enrollment During Online Registration
- Per-Day Classes and Online Web Registration
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- Spot TV - Offer Online Streaming to your Families!
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- Class Listings Tables - An Overview
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- Create Custom Class Listings Tables in 4 Steps
- Filter (Group) Your Class Listings Tables
- Hide Columns in Your Class Listings Tables
- Add Columns to Your Class Listings Tables
- Sort Rows in Your Class Listings Tables
- Customize Scroll Bars and Colors in Your Class Listings Tables
- Tricks for Query Strings
- Class Listings Tables Without Javascript
- Not Sure How to Get to Your Editor's HTML Mode?
- Convert Traditional Table Codes to Mobile Friendly Table Codes
- Class Listing Tables FAQ
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- Events Online - An Overview
- Test Your Online Event
- Link to Your Online Event Calendar
- Filter Your Online Event Calendar
- Link Directly to a Specific Event (Bypass the Calendar)
- Events Online - Customer Submission
- Prevent Duplication of Family Accounts with Online Event Registration
- Track Online Event Registrations and Enrollment Details
- Examples of Client Event Calendars
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- Integration Assistance
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- Client Website Examples - Cheer and Gymnastics
- Client Website Examples - Dance
- Client Website Examples - Swim
- Client Website Examples - Drama and Theater
- Client Website Examples - Learning, Languages, and Education
- Client Website Examples - Music
- Client Website Examples - Multi-Sport or Multi-Discipline
- Client Website Examples - Child Care
- Client Website Examples - Specialty & Highly Customized Integration
- Website Developer Referrals
- The Jackrabbit Badge
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- The Staff Portal - An Overview
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- Guided Staff Portal Setup - 5 Steps to Get You Going!
- Staff Portal Setup Step 1 - Match Staff to User ID
- Staff Portal Setup Step 2 - Auto Assign Portal Login ID
- Staff Portal Setup Step 3 - Send Portal Login Email
- Staff Portal Setup Step 4 - Customize Staff Settings
- Staff Portal Setup Step 5 - Customize Staff Portal Settings
- Reset a Staff Portal Password
- Manage Classes in the Staff Portal - The Main Page
- View Lesson Plans in the Staff Portal
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- The Time Clock - An Overview
- Express Payroll
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- Manage the Time Clock - An Overview
- Manage the Time Clock Step 1 - Review Time Entries
- Manage the Time Clock Step 2 - Approve/Unapprove Time
- Manage the Time Clock Step 3 - Close Pay Periods
- Manage the Time Clock Step 4 - Export to Express Payroll
- Manage the Time Clock Step 4 - Export to QuickBooks (Desktop Version Only)
- Manage the Time Clock Step 4 - Export to Excel (CSV File)
- Staff Portal News - Department, Staff, and My News
- Send Email from the Staff Portal
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- The Reports Menu - An Overview
- Find Reports (Reports Menu)
- Favorite Reports (Reports Menu)
- New Reports (Reports Menu)
- All Reports (Reports Menu)
- Financial Reports
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- Tuition Not Posted Report
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- Store / Point of Sale - An Overview
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- Setting up Your Store - A Checklist
- Things to Consider When Setting up the Store
- User Permissions Required for the Store
- Add Drop-down List Values for the Store
- Add Item Vendors to the Store
- Add Items to the Store
- Delete Items from your Store
- Item Barcodes for the Store
- Add Additional Store Accounts
- Make a Store Sale
- Return a Store Item
- Accept Charitable Donations in Jackrabbit
- Sell Drop-in Classes in Jackrabbit
- Sell and Redeem Gift Cards in Jackrabbit
- Sell and Track Punch Cards in Jackrabbit
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- Costumes (Apparel) Management - An Overview
- Add Drop-down Values for Costumes (Apparel) - Vendor Type and Size
- Create Costume (Apparel) Vendors and Vendor Size Charts
- Assign Sizes to Students
- Add Costumes (Apparel) to Classes and Students
- Auto-Size Costumes (Apparel)
- Post Costume (Apparel) Fees - Deposits and Balance Due
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