Ensure that the contact with the correct billing address has Billing Contact=Yes and has a full address listed.
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- Jumpstart Coach Program
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- Import Your Data - An Overview
- Data Requirements for Import
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- How do I export my data OUT of my current software program?
- Where do I send my files?
- Can I send my Mailing List or Registration Form for uploading?
- The import service is free, correct?
- How long does it take for you to import my data?
- How will I know when my import is finished? And what to do after it is in?
- Is there anything I can do while I am waiting on my import to complete?
- I don't have an existing spreadsheet of my data. Do you have a recommended or sample spreadsheet that I can use?
- Can I import my data myself?
- Can family data be imported directly into the Lead File?
- Do you import any financial data?
- If our files don't contain the current family balance, how do I get this information into each family?
- We use UK date format of dd/mm - is that a problem?
- What if I have several Locations, each with a different file? Is there a charge for multiple files due to multiple Locations?
- What if we import during a Free Trial, and by the time we purchase Jackrabbit, our current data has significantly changed?
- After the import is complete, can I send another file that can add more information to the families that were previously imported?
- Do I have to import my new families every month?
- I used the Import spreadsheet to import my Skills but nothing imported - what could be wrong?
- Can the Skills be imported directly into my classes or students?
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- Log In and Out of Your Database
- Jackrabbit User ID Passwords
- The Four Main Areas Where Jackrabbit Stores Your Data
- Navigating in Jackrabbit
- Search for People or Classes in Your Database
- Work with Grids (Tables) in Jackrabbit
- Notes in Jackrabbit - Family, Student, Class, and Staff
- Resources in Jackrabbit - Family, Student, Class, and Staff
- User Permissions for Jackrabbit Resources
- Add Staff / Instructors
- Add a Family (Account)
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- What to Do When the Unexpected Happens
- Add Access to Online Training in the Parent Portal
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- Does Jackrabbit support virtual classes or video conferencing?
- Our facility is closing for two weeks, is there a way to credit all families for the missed classes?
- Do you have email templates to help me communicate business closings/changes to my parents?
- How do I mark all students absent while my business is temporarily closed?
- How do I update the makeup expiration dates for multiple absences at once?
- Keep the Money Flowing - Collect ePayments in the Parent Portal
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- The Family Record
- Add a Family (Account)
- Contacts in the Family Record
- Edit a Family Name
- Delete a Family
- Work With All Families - View, Search, and Mass Actions
- User Permissions for All Families (Families menu)
- Jackrabbit's Duplicate Family Detection
- Merge Duplicate Family Records
- Active vs Inactive Families
- Special Settings - Problem Accounts (Families)
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- The Student Record
- Add a Student
- Edit Student Information
- Delete a Student
- Assign Sizes to Students
- Work with All Students - View, Search, and Mass Actions
- User Permissions for All Students (Students menu)
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- Post Tuition Fees During Enrollment in Jackrabbit
- Post Tuition Fees During Online Registration
- Post Tuition Fees with Parent Portal Enrollments
- Post Tuition to a Single Family from the Family Record
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- Refunds - An Overview
- Refund - Original Payment was Cash or Check
- Bank Account / Bank Draft Refunds
- Void / Refund ePayment Receipts
- Store Refunds
- Refunds and Revenue Reports
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- Refund Example - Family Overpaid and Wants a Full Refund
- Refund Example - Family Paid Fee Early in Error, the Fees are Still Due
- Refund Example - Family Paid Fees and is Eligible for a Partial Refund, Fee will No Longer be Owed
- Refund Example - Family Paid Fees With Credit Card and is Eligible for a Partial Refund
- Refund Example - Family Paid Early in Error (with Credit Card), the Fees are Still Due
- Refund Example - Family Paid with Credit Card and is Eligible for Refund, Original Credit Card Cancelled
- Refund Example - An Item was Sold Through the Store and Customer Wants a Refund, Item Returned to Inventory
- Refund Example - Family Owes Tuition Fee and also Purchases a Store Item, They are Double Charged for the Item in Error
- Refund Example - Family Purchases 2 Items - 1 Item is Defective and Refunded, Item Not Returned to Inventory
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- Account Credits (Non-Monetary) - An Overview
- Set up Drop-down Lists for use with Account Credits
- Post a Credit - Miscellaneous Credit Example
- Post a Credit - Groupon Credit Example
- Post a Credit - Fundraising Credit Example
- Reports for Account Credits (Non-Monetary)
- Find Unapplied Credits and Apply to Fees
- Edit Transactions
- Write Off a Bad Debt
- Record an NSF (Bounced Check)
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- ePayment Resources
- ePayments - An Overview
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- Get Started with ePayments using the ePayments Wizard
- Contact an ePayment Partner
- User Permissions for ePayments
- Manage Credit Card & Bank Account ePayment Settings
- Manage Email Notification Settings (ePayment Receipts)
- Set Your Gateway Settlement Schedule
- Using ePayments with Multiple Locations
- Jackrabbit Mastermind - Forte
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- Website / Online Integration - An Overview
- Mobile Inventor - Get a Mobile App that Integrates with Jackrabbit!
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- The Online Web Registration Form - An Overview
- Test Your Web Registration Form
- Link to Your Web Registration Form
- Web Registration Confirmation Email
- Track Online / Web Registrations
- View Online / Web Registrations
- Prevent Class Enrollment During Online Registration
- Hold a Soft Launch for your Online Web Registration Form
- Trial Enrollment During Online Web Registration
- Per-Day Classes and Online Web Registration
- Spot TV - Offer Online Streaming to your Families!
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- Class Listings Tables - An Overview
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- Create Custom Class Listings Tables in 4 Steps
- Filter (Group) Your Class Listings Tables
- Hide Columns in Your Class Listings Tables
- Add Columns to Your Class Listings Tables
- Sort Rows in Your Class Listings Tables
- Customize Scroll Bars and Colors in Your Class Listings Tables
- Tricks for Query Strings
- Class Listings Tables Without Javascript
- Not Sure How to Get to Your Editor's HTML Mode?
- Convert Traditional Table Codes to Mobile Friendly Table Codes
- Class Listing Tables FAQ
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- Events Online - An Overview
- Test Your Online Event
- Link to Your Online Event Calendar
- Filter Your Online Event Calendar
- Link Directly to a Specific Event (Bypass the Calendar)
- Events Online - Customer Submission
- Prevent Duplication of Family Accounts with Online Event Registration
- Track Online Event Registrations and Enrollment Details
- Examples of Client Event Calendars
- Integration Assistance
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- Client Website Examples - Cheer and Gymnastics
- Client Website Examples - Dance
- Client Website Examples - Swim
- Client Website Examples - Drama and Theater
- Client Website Examples - Learning, Languages, and Education
- Client Website Examples - Music
- Client Website Examples - Multi-Sport or Multi-Discipline
- Client Website Examples - Child Care
- Client Website Examples - Specialty & Highly Customized Integration
- Website Developer Referrals
- The Jackrabbit Badge
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- The Staff Portal - An Overview
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- Guided Staff Portal Setup - 5 Steps to Get You Going!
- Staff Portal Setup Step 1 - Match Staff to User ID
- Staff Portal Setup Step 2 - Auto Assign Portal Login ID
- Staff Portal Setup Step 3 - Send Portal Login Email
- Staff Portal Setup Step 4 - Customize Staff Settings
- Staff Portal Setup Step 5 - Customize Staff Portal Settings
- Reset a Staff Portal Password
- Manage Classes in the Staff Portal - The Main Page
- View Lesson Plans in the Staff Portal
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- The Time Clock - An Overview
- Express Payroll
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- Manage the Time Clock - An Overview
- Manage the Time Clock Step 1 - Review Time Entries
- Manage the Time Clock Step 2 - Approve/Unapprove Time
- Manage the Time Clock Step 3 - Close Pay Periods
- Manage the Time Clock Step 4 - Export to Express Payroll
- Manage the Time Clock Step 4 - Export to QuickBooks (Desktop Version Only)
- Manage the Time Clock Step 4 - Export to Excel (CSV File)
- Staff Portal News - Department, Staff, and My News
- Send Email from the Staff Portal
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- The Reports Menu - An Overview
- Find Reports (Reports Menu)
- Favorite Reports (Reports Menu)
- New Reports (Reports Menu)
- All Reports (Reports Menu)
- Financial Reports
- Tuition Not Posted Report
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- Store / Point of Sale - An Overview
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- Setting up Your Store - A Checklist
- Things to Consider When Setting up the Store
- User Permissions Required for the Store
- Add Drop-down List Values for the Store
- Add Item Vendors to the Store
- Add Items to the Store
- Delete Items from your Store
- Item Barcodes for the Store
- Add Additional Store Accounts
- Make a Store Sale
- Return a Store Item
- Sell and Track Punch Cards in Jackrabbit
- Sell and Redeem Gift Cards in Jackrabbit
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- Costumes (Apparel) Management - An Overview
- Add Drop-down Values for Costumes (Apparel) - Vendor Type and Size
- Create Costume (Apparel) Vendors and Vendor Size Charts
- Assign Sizes to Students
- Add Costumes (Apparel) to Classes and Students
- Auto-Size Costumes (Apparel)
- Post Costume (Apparel) Fees - Deposits and Balance Due
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- What are the requirements for using Jackrabbit?
- How do I get help setting up my Jackrabbit database?
- What are the differences between the logins associated with my Jackrabbit database?
- How do I contact Jackrabbit Support?
- Where can all the different types of notes be seen?
- Will Jackrabbit time me out after a period of inactivity?
- What is the format for entering time in Jackrabbit?
- Why is there an globe icon next to every phone number field? What is phone validation, masked mode and international mode?
- How do I resize my company logo for use in Jackrabbit?
- There are drop-downs that we don't use. Can I delete them?
- How can I keep up with recent enhancements in Jackrabbit?
- How do I get help getting Jackrabbit to work with my website?
- Will Joomla work with Jackrabbit?
- Will Wordpress work with Jackrabbit?
- Will Wix work with Jackrabbit?
- I want to use Jackrabbit features with my website, where can I find the HTML codes for linking?
- Does Jackrabbit support integration with third-party systems?
- What is the difference between the User ID login statuses Locked Out and Permission Revoked?
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- How is a family's Location value determined?
- Can Jackrabbit split billing between two contacts or allow for billing two credit cards in one family?
- What does Prospect on the Family Misc tab mean?
- Can I mass delete information that is filled in under a Family's User-defined fields?
- How can we merge duplicated families?
- How can I view / print a family's registration? How can I view / print a registration to show a parent they e-signed our policies?
- Will a family in the Lead File be found by Jackrabbit's family duplicate detection when they re-register?
- When I register a family using Families > Quick Registration/Add Family, there is no option to sign our agreement text (legalese). Why?
- How can I prove a family accepted our agreement text (legalese)? Where is their e-Signature located?
- How can I see a family's entire transaction history?
- Is it possible to flag a delinquent account?
- I merged the wrong 2 family accounts, how can I undo this?
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- What determines the Student Start Date on the Student's Summary page?
- What is the Student Date Quit field on the Student Summary page used for?
- When I transfer a student from a class where they had a future drop does this information carry over to the new class?
- Can a student's picture be uploaded to their record?
- Can I mass delete information that is filled in under a Student's User-defined fields?
- Is it possible to schedule a makeup into a class that is full?
- Can I update the makeup expiration dates for multiple absences at once?
- Is it possible to mass delete all student sizes?
- Is there a way for me to change the student grade level for all students at once?
- Can I email a student their schedule?
- Can student skills/levels be seen in the Parent Portal?
- Can I use the same barcode scanner for both attendance tracking and the store?
- When does a student drop take effect?
- What are Legacy Skills?
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- Why should I archive classes instead of just dropping the students and changing the session and dates of a class?
- How can I search for classes with openings?
- What happens to the transactions for a family when I archive the class?
- Why don't my Weekly / Daily classes display or print in color?
- How do I set the maximum number of students we'll allow on our wait list for a class?
- Can I post tuition to an archived class?
- How can I email a class wait list?
- What's the best practice for setting up a new session of classes and archiving the old session's classes?
- Why are makeups that have passed still showing when I click on the link in the class detail on the Weekly Calendar?
- If I restore a class that had future enrollment in it when it was archived, will the future enrollment be restored as well?
- Can I edit a group of classes at once?
- How are Adjusted Openings calculated?
- Is there a quick way to add multiple private lessons?
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- I'm confused about how to set up ePayments and how to process them.
- Why not Square or Paypal?
- Can I still use ePayments if I have multiple locations and bank accounts?
- I have a multi-location, multi-gateway set up. How do I switch a customer from one gateway to another?
- How long does it take to set up ePayment processing in Jackrabbit?
- When should I expect to receive funds processed as ePayments in Jackrabbit?
- What is a virtual terminal or VT?
- Can I schedule ePayment batches to occur automatically?
- How do I stop a credit card payment once it has been submitted?
- How do I designate which types of credit cards and bank cards we accept?
- If a family has both a credit card and a bank account on file, what determines which one is used?
- I am located in Australia, can I use ePayments in Jackrabbit?
- I am located in New Zealand, can I use ePayments in Jackrabbit?
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- Why can't I see the whole credit card number?
- What is credit card masking?
- What is credit card vaulting?
- What is a CVV code for credit cards?
- What does it mean if I get a decline code? What should I do?
- Can I use a card swiper to make ePayments?
- Is there a limit to the number of credit cards that can process in one batch?
- I had a gateway problem while I was processing ePayments. How can I be sure I don't double-charge the involved families?
- What does it mean if I get declined code that indicates that the transaction is a duplicate?
- Why are some payments made with a Visa or MasterCard gift card being declined?
- I want to upcharge families who pay with a credit card. How can I pass on the processing fee to these customers?
- Is the CVV code required for a Canadian Visa payment?
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- Why do I only see one place to add a credit card number?
- What is a Primary Card?
- How do I change the Primary Card?
- Is it possible for a family to have no credit card marked as the Primary Card?
- What if a family tries to add a 4th card?
- What if a Jackrabbit user or a family tries to add a card number that is already on file?
- If the Primary Card is declined, does Jackrabbit select the secondary card and attempt to process it?
- How do multiple cards work when a new family registers via web registration?
- How can I split payment for the same fee on two credit cards?
- Do I have to allow multiple credit cards on a family's account?
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- Where can I purchase a card swiper with the magnetic strip not the chip?
- Why am I getting a decline response of Encrypted Device when I try to use my card (swipe only) reader?
- Can I click Add Card on a Family's Billing Info page and use the card swiper to enter and save a credit card number?
- Should I download the SwIPe software offered in my Virtual Terminal to use my new card swiper (non EMV)?
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- What and where is my Org ID?
- How do I add my company logo onto the form?
- How do I add the Web Registration Form link onto my website?
- Can I add a Facebook pixel to the Web Reg form?
- How do I sell our "Store" items online?
- What email is shown as the "from" address on the Customer's Confirmation email that they receive?
- Will the class Instructor be emailed when someone enrolls online into their class?
- Where can I see Comments entered in the Questions or Concerns section of the Online Web Registration form?
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- How do I add my Legal Policies to the Registration Form?
- Where does Jackrabbit store the customer's e-signature and the policies they agreed to?
- What if I have different sets of policies depending on the type of class?
- Do I have to have e-Commerce to use the online Registration?
- Why doesn't the Registration Form charge my customer's credit card or bank account upon submission?
- Can Jackrabbit automatically post a Registration fee?
- Can Jackrabbit automatically post the class tuition(s)?
- Our classes are taxable - how do I make sure tax is also posted with the tuition fee?
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- How do I hide certain classes on my website, web registration form, and the parent portal?
- How do I prevent a 3 year old from enrolling in a class that is for 5 year olds? (or a boy from enrolling into a girls only class)?
- How can a student specify a future start date when enrolling online?
- We offer some classes that are set up in the database as "Per-Day" classes - how does the student select which days to attend?
- We sometimes offer free trial classes. How do I do that on the Registration form?
- How do waitlists and makeups affect the availability of classes?
- If a class is full, how can a student be placed on a waitlist online?
- I want to allow online registration for new customers, but I do NOT want them to be able to enroll into class(es).
- How do I limit who is able to enroll into a class based on skill or other prerequisite?
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- How do I hide or edit the "How did you hear about us?" field at the top of the Registration form?
- My customers don't understand what Cat1 or Cat2 means - how can I hide that?
- How do I make the Parent Portal link appear at the top of my Online Web Registration form?
- We have multiple Locations (LOC codes) - can I force the Web Registration Form to only show classes for a particular Location? And default the Family Loc to that Loc value?
- How do I hide some of the columns shown in the Reg Form Class Search page?
- How do I handle special online discounts, coupons, and Promotion codes (Promos) like Groupon, Living Social, CertifiKids, etc., online?
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- How do I install the Parent Portal link into my website?
- How do I add my company Logo onto the left side of the Portal Login page?
- A message says the portal isn't "active" - what is wrong?
- Where should I put the Parent Portal login link on my website and what should I label it?
- How can I post some specific "documents" inside of the Portal?
- How can I sell my Store Items in the portal?
- Can the families in the Lead File use the portal?
- What and where is my Org ID?
- Where can I see the enrollment comment when a student is enrolled in the Parent Portal?
- Can families see Transaction Notes in the Parent Portal?
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- Do I have to assign all my families a Parent Portal User ID and password?
- A family doesn't have or remember their password.
- A family is having problems logging into their portal / OR / How can I log into a specific family's portal?
- Is there a security feature to log the family out of their portal if they forget to log out?
- What happens if a parent tries to log into their Portal with the wrong password multiple times?
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- My legal policies (Agreement Texts) aren't showing up inside the Portal.
- How do I require all my current customers to sign/agree/re-agree to some new policies that we just added?
- Can my families PAY me online?
- The "Make a Payment" button is missing from our Portal's "Fees and Payments" tab. Where is it?
- Can my customers pay online via Square?
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- Can a student enroll but start at a later/future date?
- How can I limit who is eligible to enroll based on prerequisite or skill level?
- How can I limit who is eligible to enroll based on age or gender?
- Can I prevent bad-paying customers from enrolling?
- If a class is full, can a student get onto the Waitlist from the Portal?
- My family in Loc ABC could not enroll into a class at Loc XYZ. Why not?
- How can I have make-ups and waitlisters affect the availability (# of openings) in a class?
- Why can't I have the system post a REGISTRATION Fee during a portal enrollment?
- We get an individual confirmation for each class enrollment. Can't we just receive ONE per family?
- Will the class Instructor be emailed when someone enrolls online into their class?
- There is a comment field that can be required during class enrollment in the Parent Portal; where can I see what the customer entered there?
- Can families trial enroll from the Parent Portal?
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- What and where is my Org ID?
- How do I embed a Class Listing Table onto my webpage? Are they required?
- What/Where are my Category Codes (Cats)?
- Can I create separate grouped tables and put them each on different webpages?
- How does the new registrant add Class #2 and higher when starting on the Class Listing Table(s)?
- Can I see which classes will show up in a table before going through the effort to add it into my webpage?
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- How do I hide certain classes on my website, web registration form, and the parent portal?
- The table is showing, but the Register column is missing - where is it?
- The Register column is showing, but, there are no Register links in it - where are the links?
- The color of the Register links doesn't show up well.
- My border looks different than the examples shown in this guide (or, I want to make it look different). How do I edit the table border style?
- How do I change the order of the columns going across the top of the table?
- How do I control the width of each column in the table?
- How do I keep different Sessions from showing up in the same table?
- How do I make tables by AGE GROUP?
- How do I get the 'Waitlist' option to work in the tables?
- How can waitlists or make-ups etc be taken into account when showing the number of remaining openings?
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- Some of my classes are not showing up in the table...or....the code just isn't working....
- The scripting code shows up as text on my webpage instead of displaying a table. What did I do wrong?
- I think my website doesn't allow javascript (or scripting or script tags, etc) because it will not display a table.
- I am linking to the class listings tables but there is some strange code displaying?
- I have a Wix website and the class listings tables are not displaying correctly on mobile devices.
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- Can I use html tags in Class Name, Class Description, Event Name, etc?
- What and where is my Org ID?
- How do I install the Event Calendar onto my website?
- My Event isn't showing up on the online calendar - why not?
- How do I make each Event Type a different color on the Calendar?
- How do I post a general announcement on a specific day?
- There is a text box called "Additional Information" on the online Event Registration form. If a customer enters comments here, where do those comments show up ?
- My Events are not showing up as an option inside our Parent Portal - why not?
- How can I have a calendar showing only a specific group of Events?
- My website editor is a Content Management System (CMS) that uses "plug-ins". What do I do?
- I need an API (Application Programming Interface) for Events.
- I need help with the Event links and codes shown here
- I want the birthday child's family to register for the birthday party event but I also want the kids attending the party to have to register so I can capture their agreements to our policies...is this possible?
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- What does 'unapplied', 'unlinked', and or 'uncategorized' mean in Jackrabbit?
- What does an unlinked fee look like?
- What does an unapplied payment look like?
- What causes unapplied payments in Jackrabbit?
- How can I correct an unapplied payment?
- How can I find a family's Unapplied Credits and/or Unpaid Fees?
- Is there a report that shows unlinked /uncategorized revenue?
- Is there a way to 'unlink' or 'unapply' a payment from a fee?
- Is there a way to 'unlink' a fee from a payment?
- I linked a payment to the wrong fee. How do I fix it?
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- When should our organization post tuition fees?
- Why are some of my classes not pulled into the batch when I use Post Tuition Fees?
- How can I be sure I'm using the best procedure for posting fees and accepting payments?
- How do I isolate specific families for specific billing frequencies?
- Is it possible to create a list of families / accounts that have NOT had a specific fee posted?
- How do I create a list of students that have NOT had a tuition fee posted?
- Can I use both Multi-Class and Multi-Student discounting when posting tuition fees?
- How can I edit a posted class transaction if the wrong amount was entered?
- How can I project income for the next month or year?
- Can families see Transaction Notes in the Parent Portal?
- How can I handle split billing in Jackrabbit?
- I use the Monthly Billing Cycle. Why is Jackrabbit not prorating correctly?
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- I don't see the column that the R icon is supposed to be in. Why can't I see it?
- I have permission to post refunds, but there is no R icon next to a payment. Why?
- Why is the Refund button still available if I'm supposed to use the R icon?
- Are special permissions required to void / refund a credit card directly through Jackrabbit?
- How do I know the eCommerce void or refund 'went through' and ended up on the customer's credit card?
- I voided / refunded a credit card in my Virtual Terminal. How can I record it in Jackrabbit?
- Can I refund an eCommerce credit card transaction with a different payment method? In other words, can I refund a $50 eCommerce Visa credit card payment with a $50 check?
- I noticed when a Void is handled, there is a Send Void Receipt checkbox. Who gets this email receipt?
- Can I void or refund a bank draft / ACH payment through Jackrabbit?
- Can I refund a Store item?
- I need to cancel a refund. How can I stop the refund from being processed?
- Can I void credit card payments associated with store items?
- Can I return items into inventory when I'm refunding store items?
- Do store reports include refund details?
- Do the revenue graphs on the Executive Dashboard reflect refunds?
- I processed a refund for a family but their account isn't right. What can I do?
- Can an ePayment refund be made to a different card?
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- What causes blank search results?
- Can Jackrabbit memorize reports used repeatedly?
- Can I sort reports by column heading?
- Which reports provide tax details?
- Why do I not see an Export button on the report I generated?
- Why do I not see a Print button on the report I generated?
- How do I stop my pop-up blocker from preventing reports from displaying?
- What is a PDF file? Why won't PDF files load on my computer?
- Why is the statement address incorrect for the family?
- We have multiple locations and the business address is not the correct location's address on our statement / invoice.
- Printed labels for mailing statements / invoices are skewing / off.
- How do I show the current balance on a statement / invoice?
- Why isn't there a tax column on my statement?
- How do we print or email year end statements for our customers?
- Is there a report that shows the families who have spent the most money with us? Our top customers?
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- Is it possible to mark a student as tardy / late for class?
- Our staff had Time Clock Login IDs before the Staff Portal enhancement. Do they need to have a new Staff Portal Login ID now?
- How do I remove the flashing dashboard alert for incomplete portal attendance?
- Are my staff able to see their Events in the Staff Portal?
- What if a staff person forgets their Staff Portal Login ID?
- Why is the Email Password Reset Link button not working on the Staff record?
- Can an inactive staff person log into the staff portal with their Staff Portal Login ID?
- Can we use a Kindle to access the Staff Portal?
- My Staff Portal logs out automatically. Is there a way to keep it from timing out?
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- Is it possible to mark a student as tardy / late for class?
- How do I remove the dashboard alert for "Classes with Incomplete Staff Portal Attendance"?
- What do I do if a staff person has not completed taking attendance inside the Staff Portal?
- Will a makeup student appear in the Staff Portal so that the instructor knows that they will be in class?
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- Is there an extra fee to use the Time Clock?
- Why can't I see some of the options in the Time Clock menu?
- Can I export staff time data from Jackrabbit to a payroll system?
- Why is the Time Clock time off?
- How do I remove time entries with zero hours?
- How do I delete a time entry?
- I'm confused about how time is computed in the Time Clock when a staff member works a partial hour.
- I pay a flat fee for events instead of an hourly rate. How should this be entered?
- How do I edit a Pay Period?
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- What is the difference between a Store account and a Family account?
- I don’t want to use a Store Account, do I have to?
- I have a Store Account, why isn’t it showing up in the Store Details in the Make a Sale screen?
- How can I assign items to a specific store account? I want to sell food only through my snack bar account not my pro shop account.
- Why can I sell an item even if the Quantity on Hand amount is 0 or a negative number?
- How do I increase the Inventory Quantity On Hand?
- Why can’t I select a class when I am Posting Fees?
- How do I process a refund?
- Does the store work with our website allowing us to have online sales?
- Can I print receipts to a receipt printer?
- Does the Store interface with a Cash Drawer?
- What type of Barcode Scanner should I get?
- Can I use the same barcode scanner for both attendance tracking and the store?
- Where can I get preformatted barcode labels?
- What kind of credit card swipe reader should I get?
- Why am I getting a decline response of "Encrypted Device" when I try to use my credit card reader?
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- Can I email a student or family their current schedule?
- Can I create student schedule emails to be sent at a later time?
- Can I attach a file to an email sent from within Jackrabbit?
- If I send an email to a group of people, does Jackrabbit display all the email addresses in the To field?
- If the same email address in more than one contact record in the same family, will they get multiple emails?
- When I send an email from within Jackrabbit what is displayed in the From field?
- How do I edit or add email addresses shown in the "Email Replies Sent To" and "Send Additional Emails To" selections?
- Is there a report that lists families that have no email address on file?
- How do I embed an image into an email sent from within Jackrabbit?
- How can I send a mass email outside of Jackrabbit?
- One of my families is not receiving their emails, how can I get them the information?
- Can I email a class that has been archived?
- Can I create a report that shows me who has opted out of mass emails?
- I accidentally deleted a one of the professionally designed templates. Can I add it back?
- I need to send an email to a group of people who don't match any of the search criteria in Families > Email Families. Is there a way to send a mass email to email addresses that have no 'group'?
- What is email validation?
- How can our customers "whitelist" (add to Safe Senders) emails sent from Jackrabbit's servers?
- How can I see an email I sent to a family last month?
- Does Jackrabbit integrate with any CRM systems?
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- Can I send text messages if I have a trial Plivo account?
- I am using the trial version of Plivo. How do I send a test text message?
- How much does text messaging cost?
- Can you explain more about the consent that is required to send text messages?
- Is there a way to turn off text messaging but maintain my account details?
- Is there a report that tells me who has agreed to receive text messages?
- Is there a limit to the number of characters I can send in a text message?
- Is there a limit to the number of texts I can send in one day?
- Can I send mass texts from within Jackrabbit?
- Can a customer reply to my text message?
- Can a customer call me at the texting number?
- Can I include an attachment using DropBox?
- Why don’t I see Email/Text Families under the Families menu (or the Text button for a family or the Email/Text Class button for a class or any of the Staff Texting options)?
- Where do I enter credit card information in Plivo?
- I don't like the phone number that Plivo assigned me. What can I do?
- How will I know when I'm low or out of texting credits?
- How do I set Plivo to automatically charge my credit card when I need more texting credit?
- Can I use the same Plivo / Twilio account in two different Jackrabbit databases?
- What is Phone Validation?
- How do I set Twilio to automatically charge my credit card when I need more texting credit?
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- If I move a family to the Lead File does it impact my enrollment reports?
- If I move a family to the Lead File does it affect my financial reports?
- If a family has multiple students, can I move just one of the students to the Lead File?
- How many leads can I add to my organization's Lead File?
- How regularly should I move inactive families to the Lead File?
- Can I mass restore families from the Lead File back to my database?
- I have a Mac and can't export to Excel. What should I do?
- All of our prospective clients are currently in an Excel document. How can we mass move those to the Jackrabbit Lead File?
- Can a customer who is in the Lead File access the Parent Portal?
- What if a family I've moved to the Lead File ends up re-registering using the web registration form?
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- How can I post costume deposits if I haven't assigned costumes to classes yet?
- Can Jackrabbit create and print costume bag labels?
- How do I erase last year's (session) student measurements?
- How do I make sure that I don't order costumes for students who dropped after they were auto-sized?
- What's the best practice for dealing with child & adult size charts & pricing?
- How can I be sure I haven't missed SIZING any newly enrolled students?
- Why are we missing some costume assignments for students enrolled in a class?
- Why would the Purchase Order I printed last week be different than the Purchase Order for the same Order ID in Jackrabbit on today's date?
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- How are events different from classes in Jackrabbit?
- Can I view classes and events together so I can make sure rooms aren't double-booked?
- What do the different Event Status options mean?
- I don't understand what a Web Reg Form Graphic URL is or how to add it?
- When a new family registers via our Event Registration form, the form only asks for family information. Why aren't there fields for student information?
- How can I edit the email confirmation message that is sent for online Event registrations?
- What if an existing family attempts to register via the event registration form (instead of the portal). Will a duplicate family record be created?
- Can I add the option for families to pay via e-check when registering for an event?
- Can I email all the participants of an event?
- My event is not listed on the Event Calendar!
- Can I automatically add tax to Event Fees?
- How can I quickly add multiple dates for an event that occurs on the same day and at the same time each week?
- Why does the instructor have (Inactive) beside their name?
- Why can't I make my check box event question required?
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- How do I move from a Free Trial to a Jackrabbit subscription?
- What are the terms of my subscription agreement with Jackrabbit?
- How is my monthly Jackrabbit subscription fee calculated?
- Who do I contact for help with my Jackrabbit subscription account?
- My business is seasonal and I don't want to pay in my off months...can I put my account on hold?
- Can I access my Jackrabbit data after cancellation?
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