Parent Portal Absence & Makeup Settings

If your Jackrabbit database is set to track absences you have the option of offering makeups for missed classes.

When you utilize the Parent Portal, you can allow your parents to schedule their students' absences and schedule makeups for missed classes through their portals. 

There are several settings that control a parent's ability to schedule absences and makeups in the Parent Portal. In this article we'll cover the Parent Portal Absence & Makeup Settings


The Parent Portal Absence & Makeup settings are located in the Organization Defaults, from Tools (menu) > Edit Settings.

Parent Portal Absence Settings

These settings control how absences are displayed in the Parent Portal on the Absences tab in the student record and on the Absences & Makeups page (from the hamburger menu). They define whether or not you will allow parents to record absences in their portals and control when they can be scheduled.

Absences display rules
What Absences Would You Like Your Parents to See?

Select which absences you want displayed in the Parent Portal:

  • All absences - all recorded absences will be displayed.
  • I'd like to limit the past absences - limit the past absences that display to:

    • Only absences eligible for makeups - only absences that were marked as eligible for makeup will display.
    • Only display absences from the last... - display only absences that occurred during a specified number of days, weeks, or months.
    • Display only the last... - limit the number of past absences that will display.

      These three rules can be used in conjunction with each other. 

An absence is displayed for each class a student missed; if several classes were missed on one day, each class counts as an absence.

Allow parents to record absences?
Allow Parents to Record Absences via the Parent Portal

Control whether or not parents can schedule absences for their students through their portals.

Scheduling Window for Absences

If you are allowing your parents to record absences in their portals, do you require advance notice?

  • Can schedule absences today or anytime in the future. - no advance notice for absences is required, a parent can schedule an absence on the same day, or any day in the future.
  • Must be scheduled in advance by at least... - set the number of days, weeks, or months of advance notice that you require.

Parent Portal Makeup Settings

These settings define whether or not your parents can schedule makeups in their portals, outline the rules for which classes will be available for makeup, determine when makeups can be scheduled, and specify if parents can cancel makeups they've scheduled.

These settings are dependent on the selections made in your Makeup Settings; if they are set to "Never Allow Makeups", the settings covered below are hidden.

Allow parents to schedule makeups?
Allow Parents to Schedule Makeups via the Parent Portal

Control whether or not parents can schedule absences for their students through their portals.

Only Allow Makeups in Classes with at Least One Student Enrolled

Set this to yes to avoid a makeup being booked in a private lesson that has an opening.

Makeup class similarity rules
These rules control which classes will display when a parent is scheduling a makeup in their portal. When these are all set to No, all classes with adjusted openings will display.

Each setting asks the question "Does the makeup class have to have the same xxx as the class that my student was absent from?"

Example:
If a student was absent from a class with a Category 1 = "Dance", and the similarity rule Same Category 1? = Yes, the only classes that will display for the parent to choose a makeup class from will be those classes with a Category 1 = "Dance".
Makeup scheduling rules
Scheduling Window for Past Absences

Do you require that makeups for past absences are scheduled within a specified time frame?

  • Can schedule makeups anytime in the future. - parents can schedule a makeup for a past absence at any time.
  • Must be scheduled within this window - set the number of days or weeks to define when makeups for past absences must be scheduled.
Scheduling Window for Future Absences

Do you require that makeups for future absences are scheduled within a set?

  • Can schedule makeups anytime in the future. - parents can schedule a makeup for any future absences.
  • Must be scheduled within this window - set the number of days, weeks, or months in the future that a makeup must be scheduled for future absences.
Can Inactive Students Schedule Makeups?

Control whether or not makeups can be scheduled in the Parent Portal for students who are not currently enrolled in classes, i.e.,  are inactive.

Cancellation rules
Can Makeups be Canceled?

Control whether or not makeups can be canceled in the Parent Portal.

Cancellation Window

If you are allowing your parents to cancel makeups in their portals, do you require cancellations to be done with advance notice?

  • Can cancel makeups anytime in the future. - no advance notice for cancellations is required, a parent can cancel a makeup on the same day, or any day in the future.
  • Must be canceled before makeup is within this window - set the minimum number of days in advance that makeups must be canceled.

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