Approved ePayment receipts are automatically emailed to the billing contact. We recommend activating declined receipts as well. This will alert any families with a declined payment that there was an issue.
Edit the subject line to include verbiage that immediately catches their attention and clarifies that the payment was not successfully processed.
Include a link to your Parent Portal on receipts making it easy for them to log in. If you allow families to update credit card information, they can update in the Parent Portal instead of you tracking them down!
Settings for Declined, Void, and Refund receipts are found by clicking the Gear (icon) > Settings > ePayments > Email Notification Settings > Manage Settings (button). See our Help article ePayment Receipts for more information.
Have more questions about processing credit card and drafting bank accounts through Jackrabbit?
We offer a monthly webinar, Understanding ePayments: How They Can Help You Grow.
